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Remove Amazon Toolbar (Removal Instructions) - Sep 2015 update

removal by Olivia Morelli - - | Type: Browser hijacker

Problems with Amazon Toolbar

Amazon Toolbar, which is now known as Amazon Assistant, is an browser extension that users can add by their own volition. It is compatible with many web browsers, including Google Chrome, Mozilla Firefox, Internet Explorer, Opera, Sleipnir, Sogou Explorer, 360 Safe Browser and 360 Quick Browser. We noticed that a lot of users complain about technical issues[1] regarding this toolbar or even call it Amazon Toolbar virus. We must point out that it is a legitimate application and it isn’t malicious or illegal in any way. However, our researchers decided to add it to “potentially unwanted program” category because many computer users start looking for its removal guidelines shortly after installing the toolbar to their systems. It turns out that it initiates many unwanted activities on a computer, for instance, displays annoying ads urging the user buy more items and redirect to pages that sell them.


Although we mentioned that this toolbar can be installed with user’s permission, we didn’t explain how it can hijack your browsers with your permission, but without your knowledge. This program can be installed on PC systems without any notification if you tend to install computer programs in a rush and without paying enough attention to installation settings. Straight after that, this browser add-on attaches itself to your Internet browser and changes some of the browser settings, like the homepage and the default search engine. Secondly, it starts tracking your activity on the Internet. For example, this hijacker collects data about the websites you go to, keywords you type in search fields, you download history, and also knows your IP address[2]. After collecting needed data, this browser add-on generates “Recommended For You” advertisements based on your interests. You may also notice redirects to but this site uses Google for showing search results, so you can be sure that they are legitimate and safe.

Even though this toolbar is not classed as a virus[3], its activity can be troublesome. Users often complain that they do not like advertisements appearing on random web sites that prompts buying even more products from the eCommerce platform or its partners. We believe that you should be careful with its headlines and unbelievable great deals that these ads display. If this system tool is already installed on your computer and now you want to remove Amazon Assistant, you should install a reliable anti-malware program, for example, Reimage, and run a full system scan. Alternatively, you can use Amazon Toolbar removal guidelines presented below the text.

Amazon search
Search engine provided by Amazon Toolbar.

What if I can’t remember installing this software on my computer?

If you can’t remember installing this software on your PC, you should carefully read information provided in this section. First of all, you should try to remember what free programs you installed on your PC lately. You could install it along Java[4] or Flash Player, which are known to be offering optional offers for users. The shopping assistant could have entered your PC alongside another program, however, in most cases, users agree to install the toolbar directly from the eCommerce platform. Some users reported that the e-shop suggested installing the toolbar after placing an order “in order to see it without opening Amazon.” Of course, there is an official page dedicated to this toolbar, and you can download it from there. 

In case you installed the program without realizing it, please be attentive every time you download free software from the Internet[5]. If you found the program you seek to download on a suspicious website, you should be careful. Make sure you carefully read Terms and Conditions, as well as Privacy Policy. In addition, avoid the “default“ or “standard“ installation options – this is exactly where all automatic agreements to install additional applications are concealed. Instead of these options you should choose either “advanced“ or “custom“ installation options. After doing so, you should see suggestions to install additional content like plug-ins, add-ons, additional applications, as well as suggestions to change your homepage, for example: „Yes, I wan’t Amazon Smart Search to be set as my default homepage“. Untick all of these clauses and you will install only the preferred program.

How to remove Amazon Toolbar?

In case it is too late and you already have this add-on installed on your computer, do not worry. It is not a virus and it cannot damage your computer – it might annoy you a little and in the worst case, it might slow down your computer, but nothing else. It is just a potentially unwanted program and if you think that it does not add useful features to your browsers, you can remove Amazon Toolbar using the tutorial provided below. Our professionals have set a list of step-by-step detailed instructions that you can follow. An even easier way to get rid of it is to run a scan with anti-spyware program, which will delete all of its components for you. The automatic Amazon Assistant removal tool will help you to remove all potentially unwanted and malicious programs from the system with ease.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Amazon Toolbar, follow these steps:

Uninstall Amazon Toolbar from Windows systems

First of all, open the panel that provides the list of all programs that are currently installed on your computer. Delete all shopping assistants and other shady programs that you cannot remember installing.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Amazon Toolbar and related programs
    Here, look for Amazon Toolbar or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Amazon Toolbar from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase Amazon Toolbar from Mac OS X system

Check “Applications” folder for suspicious entries. If you can find any shady apps there, move them to Trash using this guide.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Amazon Toolbar or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of Amazon Toolbar from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Amazon Toolbar and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Amazon Toolbar removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete Amazon Toolbar from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Amazon Toolbar should be removed from your Microsoft Edge browser.

Eliminate Amazon Toolbar from Mozilla Firefox (FF)

Uninstall the assistant for Firefox using these guidelines:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Amazon Toolbar and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Amazon Toolbar removal. Click on 'Reset Firefox' button for a couple of times

Remove Amazon Toolbar from Google Chrome

In Chrome, go to Extensions tab and find an extension called “Amazon Assistant for Chrome.” Delete it.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Amazon Toolbar and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Amazon Toolbar removal. Click on 'Reset' button to complete your removal

Uninstall Amazon Toolbar from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Amazon Toolbar or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Amazon Toolbar, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Amazon Toolbar removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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