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Faizal ransomware virus. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Ransomware
12

Faizal ransomware virus attacks users in Southeast Asia

Faizal virus is a crypto-malware based on the HiddenTear open source ransomware project.[1] Malware spreads as an obfuscated installer package of “Street Racing Club” game. At the moment of writing, ransomware launches the attacks in Indonesia and other countries in Southeast Asia. However, malware researchers assume that this cyber threat might expand its target field and start spreading worldwide. After the infiltration, ransomware starts scanning the system looking for targeted files for the encryption. All encoded files have .gembok file extension that means “locked” in English. Faizal follows the classic ransomware behavior and drops a ransom note as soon as all files are protected with a strong encryption cipher. The ransom note called PENTING !!!.htm informs that users need to send a voucher code of 100,000 Indonesian Rupees to leprogames777@gmail.com. The size of the ransom looks ridiculously small in the Western world – it’s only 7.50 USD. However, the cost of living in Indonesian region is not as high, and it’s a reasonable sum of money cyber criminals might expect to receive from each victim. Sadly, data recovery might be complicated without particular decryption key because the virus is designed to delete Shadow Volume Copies which are crucial for this procedure. Though, this fact should not motivate victims to pay the ransom and rely on criminals’ promises. No matter how valuable the files are, Faizal removal should be the primary task after ransomware attack.[2] We recommend assigning this task to professional anti-malware program, such as Reimage.

Ransom note by Faizal ransomware

Faizal ransomware is created to attack a wide range of files stored on the local disks, connected external devices, and even computer networks. Therefore, if you suspect ransomware attack, disconnect your computer from the Internet and disable all removable devices. It will help to stop malware from spreading further and causing more damage. The virus is designed to encrypt all popular and widely used file types. Unfortunately, if users do not back up their files, ransomware attack may seem like an end of the world and to pay the ransom may look like the only solution. However, it’s better to remove Faizal from the machine rather than risk to lose the money as well. There are numerous cases when victims of ransomware have never received a promised decryption key. What is worse, cyber criminals might demand to pay even more money[3] and use various threatening techniques to make people obey. Thus, we do not recommend having business with developers of ransomware.

Malware spreads as a fake game installer

Faizal ransomware spreads with the help of Street Racing Club – SETUP.exe file. This file is supposed to trick people who love playing computer games, more specifically – car racing. Malware pretends to be an installer for “Street Racing Club” game developed by GameHitStudio. Thus, you should be cautious when installing this game. Always choose reliable sources for downloads and avoid using file-sharing sites, torrents, P2P networks, etc. However, there’s always a chance that authors of the Faizal virus apply other ransomware distribution techniques, such as malvertising,[4] exploit kits or spam email campaigns. If the virus starts spreading in Europe or America, probably cyber criminals update malware distribution strategies as well. Thus, we want to remind to be careful when browsing the web and backup your files regularly.[5]

Safe way to remove Faizal malware

The only safe way to remove Faizal from the computer is to rely on professional antivirus or malware removal program. We suggest dedicating this task for one of these tools: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware. Using your preferred security software, you need to scan infected computer’s system. However, we want to stress out that this task may not be as easy as it may look at first. Malware can prevent you from installing, updating or accessing malware removal program. In order to carry out automatic Faizal removal, you may need to reboot your device to the Safe Mode with Networking. The instructions below will explain to you how to do it. Besides, you will find an alternative data recovery methods that might be useful as well.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Faizal ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Faizal virus Removal Guide:

Remove Faizal using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

In order to remove ransomware automatically, you have to reboot your PC to the Safe Mode with Networking first. Then, install or update security software and run a full system scan.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Faizal

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Faizal removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Faizal using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

System Restore method also helps to disable the virus and run automatic ransomware removal. Follow the steps below to get access to your preferred malware removal program.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Faizal. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Faizal removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Faizal from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Faizal, you can use several methods to restore them:

Data Recovery Pro – alternative way to restore files encrypted by Faizal ransomware virus

This professional data recovery tool might be helpful to rescue encrypted files. It is designed to restore corrupted, deleted and some of the encrypted files.

Take advantage of Windows Previous Versions feature to restore files encrypted by Faizal malware

If System Restore function has been enabled before ransomware attack, you can access individual files by following the step below. Otherwise, you do not have a chance to “travel back” in computer’s time and copy previously saved versions of the encrypted files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Faizal decryptor

We are sorry, but decryptor is not released yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Faizal and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References


  • Sorrel

    Another horrible ransomware… I hope it wont start spreading in US

  • Olalla

    Faizal spreads as a game? Where can I download games without worrying about ransomware?

  • Aurora

    My boyfriends computer has been infected with this ransomware. It wasnt hard to remove; though, files are encrypted and he doesnt have backups :/

  • Clark

    it seems these cyber crimes will never stop…