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Genieo Search. How to remove? (Uninstall guide)

removal by Jake Doevan - -   Also known as Genieo hijack | Type: Browser hijacker

Genieo Search – a browser hijacker which brings you sponsored content instead of useful information

Genieo search engine
Genieo Search - a browser hijacker which uses "bundling" or other rogue websites to enter the user's computer system and infect web browsers.

Genieo Search, also known as Go.searchgenieo.com, is a potentially unwanted program, which can start pushing sponsored content via Internet Explorer, Google Chrome, Mozilla Firefox or other web browsers out of nowhere. It is part of Genieo adware[1] which is also known as „content recommendation“ software. Although it isn't considered malicious, some users already started calling it Genieo Search virus as it has the ability to infiltrate the system unnoticed through other programs and modify browsers' homepage, URL bar, and default search engine without asking for the user's permission.

Name Genio Search
Also known as  Go.searchgenieo.com
Category Browser hijacker
Sub-category PUP
Possible dangers Can take you to potentially harmful websites
OS affected Mac OS X, Windows OS
Infected browsers Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari
Elimination Install Reimage to terminate the PUP successfully

Once installed, Genieo Search changes the infected browser's homepage setting it to search.genieo.com and adds this search site as the main search provider. Each time the victim tries to perform search queries with his/her infected web browser, the user is forced to browse via the new search engine. Such changes can be reversed only if you decide to get rid of the PUP.

Lately, Genieo virus started bothering Mac users[2] the same way it used to annoy Windows OS users for years. Once installed, Go.searchgenieo.com starts redirecting users to developer-promoted sites, delivering different types of advertising posts, modifying beforementioned web browser settings, and so on. 

Nevertheless, such browser-hijacking apps[3] can redirect you not only to developer-promoted pages but also to potentially dangerous ones. In order to avoid such unwanted consequences, you need to remove Genio Search virus from your computer system permanently and get rid of all PUP-added content from your affected web browsers.

Genieo Search
Genieo Search - a browser-hijacking app which might collect browsing activity-related information.

Finally, it is known that it may start collecting information about people's browsing habits and accumulate information about their search terms, most visited websites, time that they spend there, data that they enter, saved bookmarks, pictures and videos viewed, IPs, etc. If you don't want to run into privacy-related issues, you should be very careful with that.

If you know that you have never installed Genieo Search on your computer, you should follow a guide that is given below and get rid of this browser hijacker. Of course, the easiest way to do this is to run a full system scan with updated anti-spyware. In this case, we recommend using Reimage that has showed great results in the removal of this virus.

Everything you need to know about Genieo on Mac

Genieo on Mac is a potentially unwanted program that can arrive in tandem with another application or be installed after clicking on an Internet ad promoting it. Once installed, it drops a bunch of files onto Mac OS to set itself up and remain on the computer as long as it is possible. DieViren.de experts[4] advise removing this unwanted application from Mac as soon as possible, although it can seem like a challenging task at first.

Mac users have been complaining about ads, redirects, altered search settings and other problems caused by Genieo Search virus. Despite being non-malicious, this browser hijacker-related software tracks the user at all times and keeps delivering even more Internet ads daily. Besides, users have noticed that Genieo keeps coming back even after removing its components from the system.

If you have been experiencing problems when trying to remove Genieo from Mac, please read the full instructions on how to do it properly. We have added the directions right below this article and also provided informative screenshots to help you locate and delete Genieo-related files from OS X.

Strategies used for promotion of suspicious programs

According to IT experts, various potentially unwanted programs such as browser-hijacking apps are promoted by spreading them through suspicious websites. Third-party websites often might include unwanted content in a form of a link which, once clicked, might relate in a secret installation of the potentially unwanted application. To avoid such risk, stay away from all questionable web pages.

Furthermore, browser hijackers are very likely to be spread via a deceptive marketing technique called “bundling”[5]. Such PUPs and all their components come included together with regular software that users download from the Internet. You can avoid such secret installation if you choose the Custom/Advanced installation mode over the Quick/Recommended one. Here you will be able to control all incoming downloads and opt-out the unwanted ones.

Remove Genieo Search from Mac or Windows

Genieo Search hijacker
Genieo Search - a PUP which can redirect you to potentially dangerous websites.

Complaints shared by affected computer users prove that it can be tough to remove Genieo Search virus from Mac or Windows. The browser-hijacking application leaves a variety of files on the system and tries to stay undetected. Typically, users identify the issue causing browser redirects and ads only after running a security software on the affected computer.

Therefore, if your security software detected PUP.Genieo or a similar entry on your system, make sure you wipe the suspicious files using an anti-spyware or anti-malware program. You can use a computer security application from our suggested list or feel free to perform the elimination by using any program of your own.

You can also try to implement Genieo Search removal using instructions provided by our team. Our experts have put together tutorials for Windows and Mac users. After deleting associated files from the computer system, do not forget to check your browsers for suspicious components such as unwanted browser extensions, plug-ins, and add-ons as well.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Genieo Search, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Genieo Search from Windows systems

To remove Genieo Search virus from Windows computer, use given guidelines. However, experts hardly ever recommend deleting this computer infection manually:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Genieo Search and related programs
    Here, look for Genieo Search or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Genieo Search from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Genieo Search from Mac OS X system

To remove Genieo Search on Mac, follow the given directions and clear the Applications folder from Genieo virus remains:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Genieo Search or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Genieo Search from Internet Explorer (IE)

If Internet Explorer got hijacked, you can perform these steps to eliminate all unwanted components from the web browser:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Genieo Search and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Genieo Search removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Genieo Search from Microsoft Edge

Microsoft Edge can be a target of various potentially unwanted programs too. If such thing happened, perform the cleaning process by reading these guidelines:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Genieo Search should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Genieo Search from Mozilla Firefox (FF)

You can clean your Mozilla Firefox web browser form all suspicious content by using these guidelines:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Genieo Search and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Genieo Search removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Genieo Search from Google Chrome

If Google Chrome got infected with the browser-hijacking application, you should follow the instructions to get rid of all unwanted components from your browser:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Genieo Search and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Genieo Search removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Genieo Search from Safari

Clean and refresh Safari by performing our given instructions:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Genieo Search or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Genieo Search, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Genieo Search removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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