Severity scale:  
  (13/100) pop-up virus. How to remove? (Uninstall guide)

removal by Jake Doevan - -   Also known as Ads by, | Type: Adware

What is pop-up ads?

The appearence of pop-up ads and other notifications means the only thing – your PC is affected by adware-type program, which should be eliminated if you want to get rid of them. Otherwise, they may initiate havoc in your browsing sessions and may also lead your machine to the infiltration of malware. Typically, such programs are spread in a bundle with freeware and shareware, so people who don’t like to monitor installation of such software can easily fall for installation of it. As soon as it enters PC system, it may alter each of web browsers, including Internet Explorer, Google Chrome, Mozilla Firefox, etc. In addition, this potentially unwanted program may start bothering the victim by causing redirects, slow downs and previously mentioned ads.

If you think that adware has already added its add-on to each of your web browsers, you should not wait for its misleading pop-up ads. Beware that in most of the cases they report about missing updates and offer downloading them for free. Unfortunately but you should never trust such notifications because they have nothing to do with Java, Flash Player, FLV Player and similar programs that are typically offered in ads. In most of the cases, they are used to spread other adwares. That’s why we don’t recommend trusting these pop-up notifications and keeping related adwares on your computer. How can you detect them and get rid of them? The easiest way to remove this program from your machine is to use an updated anti-spyware. We highly recommend using Reimage or other reputable security software, which is capable of detecting all suspicious entries that may be hiding in every PC system.


Just like we have already mentioned, ads show up when related adwares and similar potentially unwanted programs manage to infiltrate computer. Typically, they can be downloaded in a bundle with freeware and shareware as ‘free additions’, so you should double check every freeware before its installation and make sure that it’s free of virus. If you want to prevent its appearance on your computer, you should select only Custom or Advanced installation of the freeware. After selecting any of these options, make sure you remove all unknown check marks that agree to install unknown components, such as browser add ons, plugins, toolbars, search engines and other PUPs. If you think that you have already been tricked into installing adware, you can expect continuous alters and similar notifications from it. Some of them may offer grabbing discounts, others may start comparing prices or may state that your Flash Player or FLV Player is out of date. No matter that they may look quite trustworthy for you, we don’t recommend taking them serious. For eliminating them you should use a guide below.


If you want to get rid of pop-up ads and other unwanted activities, you should remove adware, which is use to cause them during your browsing. For that, please follow this guide:

You can remove pop-up automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove pop-up virus you agree to our privacy policy and agreement of use.
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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall pop-up virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage pop-up virus snapshot pop-up virus snapshot

Manual pop-up virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall pop-up from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall pop-up and related programs
    Here, look for pop-up or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate pop-up from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for pop-up or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase pop-up from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for pop-up and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete pop-up removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of pop-up virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, pop-up should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove pop-up from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select pop-up and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete pop-up removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete pop-up from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select pop-up and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete pop-up removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall pop-up from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for pop-up or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete pop-up removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of pop-up registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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  • MARK W

    Install Trusteer Rapport.If you have a bank account its free and it will work.Its what the banks use and is free as it saves them money on internet fraud claims.
    I tried several programs before Trusteer Rapport and none of them worked for long but this kills it.

  • Nicolas

    this piece of crap was messing up my computer for weeks anyways I finally deleted it with only a little help of this site. here is my instructions on how to get rid of it if this doesnt work:
    1. go to the wrench at the top right if you use internet explorer and go to the thing that says “manage add ons” find and then go to extensions then go to whatever it was and find the file on the computer it was hiding in C:Program Files… and than just deleate the file for me it was called MediaPlayerPlus thanks!

  • BussupShot

    I noticed that one of the rvzr-a related pop-up windows was called “weDownloadManager”. When I went into the Extensions folder in Foxfire I also did not see any of the offenders on the above list, but there was an extension called “we_something” (now that I deleted it I dont remember what the name was). I disabled and deleted that one and rebooted Foxfire and that seemed to work!! I am no longer assaulted by floating ad windows, pop-up windows asking me to click on “”, and hijacked links.

    I do not know how the people who write these programs live with themselves.

  • angel

    has anyone downloaded the spyhunter download on this page

  • Hartshead

    Using Chrome. Got this pop-up virus parasite a few days ago, while downloading a “free” map of Vancouver Sky train map. Deleted the Chrome extension – wedownload Manager Pro – this seems to have worked, no pop ups since. Tried MalwareByte first, did not work for me.

    Its good to beat these ******** your choice of adjectives, just like blocking calls from telemarketers!!!

  • moose

    It took me awhile but I finally found it, I had the show up on the pop ups as well as but I could not find them on the uninstall listing. Started checking out each of the files listed on the uninstall. Did not look at the obvious (Microsoft, etc.) Finally checked one listed as wedownload Manager Pro. Found it on google and it is a bad actor. Uninstalled and back in business.

    Wasted 3 hours and a lot of hair pulling but it felt good to beat these idiots without having to resort to expensive tools which I understand dont always find them.

  • haliyadda

    very useful than you

  • Chubb

    It taken for a while to FOUND it on Control Panel,:) it HIIDDEN under different name something like media, enhance…. ect.. I caught it by checked each program it said had been used the same day I was on the laptop, because Akamaihd keep showing up all the times @ the same date,everyday .. Before remove it I double check to make sure this program is not from Microsoft, Dell or from a legitimate company….Finally I decided deleted it. Yeah!!!.

    On tool >> add ons>> extensions ; I found akamaihd… But is wont give me the option to DISABLE…the only option there is to ENABLE.. 🙂

  • Billy

    In control panel, its called Media player 1.1
    Uninstall it from there and you are probably good to go.

    For my situation, it highlighted several words in any random text and that opens a pop up.
    When you open new tabs or change websites, new tabs open up.
    Just by clicking on the window, a a pop up appears.
    A trend you can see is that these pop ups have in their url
    or web address rvzr-a-akamaihd or something close to that.
    Their should find some repitition in the sites it opens up.

    If this doesnt work you may be willing to try all the other suggested options on the internet. Good luck.

  • Billy

    I think i got a solution. If you find media player 1.1 in your extensions, that is probably your malware, or something. That is the problem. What I did was I got to control panel and uninstalled it. It actually stopped this entire madness.

    Phew, hope this helps you guys.

  • bev

    how do I know all this stuff is not more spyware

  • Matt

    Yeah I got the same thing

  • teevee jack stewart

    Media Player 1.1
    Media Player. Permissions
    ID: akcpecifiodaofcphdlbghlhocfgmfge
    (This extension is managed and cannot be removed or disabled.)
    Any ideas?

  • well crap

    yeah thats true and they werent in extensions either

  • Chris Murray

    These ideas didnt work because and its associated programs dont show up in the Control Panel Program.

    • msg

      I agree with you when I check my program files ı have never seen that you listed program in my program liste…
      bu I guess it is statistics site…