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Remove pop-up virus (Virus Removal Instructions) - updated Jan 2020

removal by Jake Doevan - -   Also known as Ads by, | Type: Adware – an adware virus that infects macOS devices and redirects the user to multiple odd pages virus

Questions about pop-up virus is adware signifying that your PC is affected by the Akamaihd virus family. This type of PUP is known to target macOS computer systems. Users have been complaining all over the internet that the adware keeps displaying an excessive amount of advertisements and is hard to detect by antimalware software.[1] Mac is also responsible for redirecting people to multiple unknown locations some of which might appear to be potentially malicious. Even though this program technically is not dangerous malware, it can lead you to malware-laden locations and cause indirect damage to your computer system. If you are running a macOS computer, you are likely to find some bogus apps in the Applications section and if you are a Windows user, the adware might plant suspicious products in locations such as  C:\Program Files\ or C:\ProgramData.

Type Adware/PUP
Family This suspicious program belongs to the Akamaihd virus category
Main target The adware is more likely to target macOS computer systems, however, it can also show up on Windows computers too. Browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, and Safari are also likely to be affected by this PUP 
Location(s) If you are running a Mac computer, you might encounter bogus apps under the Applications section. If you are using a Windows machine, you can find suspicious products in directories such as C:\Program Files\ or C:\ProgramData
Tasks The adware is responsible for displaying an excessive amount of pop-ups and pop-unders on web browsers, redirecting the user to odd websites, changing the browser's homepage and new tab URL bar, tracking information that is related to the user's browsing sessions and history
Elimination You can get rid of the potentially unwanted program by employing automatical software or by using the manual step-by-step guidelines that have been added to the end of this page
Fix tool If you have approached some system compromisation on your computer, you can try repairing things with software such as Reimage Reimage Cleaner Intego

Typically, apps such as are spread in a bundle with free software,[2] so people who do not like to monitor the installation of such software can easily fall for the downloading of adware. As soon as it enters the PC system, it may alter each of web browsers, including Internet Explorer, Google Chrome, Mozilla Firefox, etc. Unexpected changes might be spotted in locations such as the homepage and new tab URL.

If you think that pop-up virus has already added its add-on to each of your web browsers, you are likely to expect a load of misleading pop-up ads. Beware that in some cases they might report about missing updates and offer to download them for free. Unfortunately but you should never trust such notifications because they have nothing to do with Java, Flash Player, FLV Player and similar programs that are typically offered in ads. is an adware program that appears on macOS computers mostly but can also show up on Windows machines might also display various surveys and fake reward claims, try to lure you into a scam. If the potentially unwanted program provides anything that requires sensitive information regarding your identity or credential data, you should avoid entering such types of details. If you do not, your personal information can get easily exposed and your money can get swindled by subscribing you to suspicious-looking services. 

Continuously, virus might start redirecting the user to affiliate locations where additional offers and deals are added. This way the user might be convinced to download and install some rogue security software or other unreliable services. However, the worst part about these redirects is that you might land on a malware-laden website and get your computer system infected with a dangerous virtual parasite.

In addition, can start collecting information that is related to your browsing history and online experience. For this purpose, the adware plants tracking cookies, pixels, and beacons that record the information. This type of data can refer to commonly visited websites, hyperlinks and ads clicked, saved bookmarks, the user's IP address, geographic location, search query results, offers and deals searched for.

Keep in mind that removal is necessary if you want to avoid all the advertising, redirecting, and data-collecting activities. For this process, you can use reliable automatical software that will help you to get rid of the adware and all its added objects. However, there also is a possibility to get rid of suspicious products by using the manual guiding steps for browser and operating system cleaning that are attached to the end of this page.

Another reason to remove on time is the possibility that this product might bring other potentially unwanted programs to the system. This can be additional adware, browser hijackers, scareware, etc. However, in some cases, hackers use adware programs to spread malware that can be very dangerous. If you have found any signs of system compromisation on your device, try employing Reimage Reimage Cleaner Intego for the fix process. adware is an adware program that can get distributed through bundled freeware, fake software updates, and malicious adverts/hyperlinks

Adware infiltration to the targeted computer system

Typically, adware programs can be downloaded in a bundle with freeware and shareware as “free additions”, so you should double check every freeware before its installation and make sure that it's free of potentially unwanted programs. If you want to prevent such an appearance on your computer, you should select only Custom or Advanced installation of the freeware. These options will allow you to take full control of all incoming downloads.

After selecting any of these options, make sure you remove all unknown check marks that agree to install unknown components, such as browser add-ons, plugins, toolbars, search engines and other PUPs.[3] Continuously, ad-supported applications can get delivered through fake flash player updates that you might meet while browsing online. Our advice would be not to upgrade any apps before checking the official update releases on the product's original website.

Furthermore, you can also receive an adware program through infectious hyperlinks and advertisements that can appear while browsing on third-party websites. Our point is to avoid accessing any content that you cannot trust. If you are provided with a bogus notification while surfing the Internet, you should close it instead of risking to catch an adware infection. Also, always use reliable antimalware protection that will alert if something dubious is trying to escape.

Ways to get rid of virus

If you want to remove from your computer, you should get rid of the app and all the additional products that it has brought to the system. You can employ automatical software to complete this type of process or you can go to the end of the article and check out the manual guiding steps there. removal should be performed not only from the operating system but also from web browsers such as Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Internet Explorer. The potentially unwanted program might have filled these apps with questionable products such as extensions, add-ons, and plug-ins.

According to security experts from,[4] it is recommendable to uninstall adware such as pop-up virus by using automatical products as the PUP might have included suspicious components all over the computer system and if you do not get rid of all of them, you might find yourself struggling with the same adware again.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove pop-up virus, follow these steps:

Uninstall pop-up from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall pop-up and related programs
    Here, look for pop-up or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate pop-up from Mac OS X system

To get rid of unwanted applications from your macOS computer system, use the below-provided instructing steps.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for pop-up or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase pop-up from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for pop-up and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete pop-up removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of pop-up virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, pop-up should be removed from your Microsoft Edge browser.

Remove pop-up from Mozilla Firefox (FF)

To eliminate suspicious extensions, plug-ins, and add-ons from Mozilla Firefox, apple the following instructions.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select pop-up and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete pop-up removal. Click on 'Reset Firefox' button for a couple of times

Delete pop-up from Google Chrome

To remove all questionable-looking products from your Google Chrome web browser, use the following guidelines.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select pop-up and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete pop-up removal. Click on 'Reset' button to complete your removal

Uninstall pop-up from Safari

To eliminate rogue components and reverse all bogus changes on your Safari web browser, complete these guiding steps.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for pop-up or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete pop-up removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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