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Remove SultanArcade ads (Removal Instructions) - Sep 2016 update

removal by Olivia Morelli - - | Type: Adware

Should you worry about SultanArcade ads?

As you can see, SultanArcade virus can cause hundreds of different ads. The most of them look fun and interesting, but you should never fall for clicking them. Why? The most of them are trying to redirect your browser to sponsored websites that are trying to increase their popularity. You can identify ads that are caused by this adware-type program with the help of small text that is typically added to every pop-up notification. In most of the cases, it says “SultanArcade ads” but you can also find “by XXX”, “ads by XXX” and similar quotes. Typically, this adware displays all kinds of advertisements, including shopping offers, suggestions to install or update software, and so on. If they have been bothering you for a while, you should not hesitate and remove SultanArcade from the system. For that, you might want to use Reimage Reimage Cleaner Intego or another spyware removal software.

Questions about SultanArcade ads

No matter how luring these ads would look, we recommend you to bypass them. As we have already mentioned, clicking on these ads can open suspicious third-party websites that might be dangerous. It goes without saying that you should not browse the Internet carelessly because there are a lot of places online that seem to be harmless, although, in reality, they can pose a threat to your computer system. Try to avoid visiting suspicious third-party websites and think twice before installing any type of software from them. In addition to that, we do not recommend you to reveal any sensitive information when having Sultan Arcade on your computer. Despite dangers that might lie behind these ads, consider if you want to receive these annoying advertisements on a daily basis. They are not only annoying but might also slow down your computer. If you do not want to cope with such problems, you should think about SultanArcade removal.

SultanArcade advertisements appear because of this program

How did this program get inside my computer system without my intervention?

If you have installed this application from its official page, then you already know why it is on your computer system. Sadly, many users complain that this program hijacked their systems without their consent. If you think that SultanArcade hijack happened without your intervention, you are wrong. This application is not a virus, and it cannot get inside user’s computer without his/hers approval. To get user’s permission to be installed, developers of such programs use a tricky technique to distribute these programs. They bundle them together with other free programs, games, or tools. When the user downloads such software package, he/she can always opt out additional downloads, sadly, not all PC users know that they can do that. Sometimes, they do not even know that there are additional programs added to their download; as a result, they end up installing several applications instead of one. To opt out of SultanArcade virus and other unwanted additions, users should know how to install computer programs properly. It is highly advisable to modify installation settings by choosing Advanced or Custom installation settings and deselecting all unknown “recommended downloads.” It is not recommended to choose Default or Standard settings since these tend to hide additional components.

Instructions on how to uninstall SultanArcade adware

If you wish to uninstall this potentially unwanted program, you should take a look at SultanArcade removal instructions that our team has prepared for you. You can find them below this article. In case you find this program hard to remove, do not hesitate and send a question to our support team or leave a comment below this post. If you wish to remove SultanArcade virus automatically, simply install a decent spyware and malware removal program, for instance, Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner, and scan your computer with it. Security experts advise using such programs instead of trying to identify and uninstall PUPs and malware manually because these programs are powerful tools that can locate and remove hidden dangerous files that might be missed by inexperienced PC user’s eye.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove SultanArcade ads, follow these steps:

Eliminate SultanArcade from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall SultanArcade and related programs
    Here, look for SultanArcade or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete SultanArcade from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for SultanArcade or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of SultanArcade from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for SultanArcade and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete SultanArcade removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall SultanArcade ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, SultanArcade should be removed from your Microsoft Edge browser.

Remove SultanArcade from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select SultanArcade and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete SultanArcade removal. Click on 'Reset Firefox' button for a couple of times

Erase SultanArcade from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select SultanArcade and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete SultanArcade removal. Click on 'Reset' button to complete your removal

Eliminate SultanArcade from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for SultanArcade or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete SultanArcade removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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  1. Magenta says:
    September 6th, 2016 at 11:46 am

    SultanArcade ads keep popping up, I wonder who installed this on my computer!

  2. Moniques says:
    September 7th, 2016 at 12:45 pm

    thanx – I have found Sultanarcade extension and uninstalled it

  3. Sean says:
    September 7th, 2016 at 12:46 pm

    I didnt know that I can prevent programs from hijacking my pc. Useful information.

  4. Mantas says:
    September 7th, 2016 at 12:46 pm

    Thanks for sharing these removal instructions.

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