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Remove SultanArcade ads (Removal Instructions) - Sep 2016 update

removal by Olivia Morelli - - | Type: Adware

Should you worry about SultanArcade ads?

As you can see, SultanArcade virus can cause hundreds of different ads. The most of them look fun and interesting, but you should never fall for clicking them. Why? The most of them are trying to redirect your browser to sponsored websites that are trying to increase their popularity. You can identify ads that are caused by this adware-type program with the help of small text that is typically added to every pop-up notification. In most of the cases, it says “SultanArcade ads” but you can also find “by XXX”, “ads by XXX” and similar quotes. Typically, this adware displays all kinds of advertisements, including shopping offers, suggestions to install or update software, and so on. If they have been bothering you for a while, you should not hesitate and remove SultanArcade from the system. For that, you might want to use ReimageIntego or another spyware removal software.

Questions about SultanArcade ads

No matter how luring these ads would look, we recommend you to bypass them. As we have already mentioned, clicking on these ads can open suspicious third-party websites that might be dangerous. It goes without saying that you should not browse the Internet carelessly because there are a lot of places online that seem to be harmless, although, in reality, they can pose a threat to your computer system. Try to avoid visiting suspicious third-party websites and think twice before installing any type of software from them. In addition to that, we do not recommend you to reveal any sensitive information when having Sultan Arcade on your computer. Despite dangers that might lie behind these ads, consider if you want to receive these annoying advertisements on a daily basis. They are not only annoying but might also slow down your computer. If you do not want to cope with such problems, you should think about SultanArcade removal.

SultanArcade advertisements appear because of this program

How did this program get inside my computer system without my intervention?

If you have installed this application from its official page, then you already know why it is on your computer system. Sadly, many users complain that this program hijacked their systems without their consent. If you think that SultanArcade hijack happened without your intervention, you are wrong. This application is not a virus, and it cannot get inside user’s computer without his/hers approval. To get user’s permission to be installed, developers of such programs use a tricky technique to distribute these programs. They bundle them together with other free programs, games, or tools. When the user downloads such software package, he/she can always opt out additional downloads, sadly, not all PC users know that they can do that. Sometimes, they do not even know that there are additional programs added to their download; as a result, they end up installing several applications instead of one. To opt out of SultanArcade virus and other unwanted additions, users should know how to install computer programs properly. It is highly advisable to modify installation settings by choosing Advanced or Custom installation settings and deselecting all unknown “recommended downloads.” It is not recommended to choose Default or Standard settings since these tend to hide additional components.

Instructions on how to uninstall SultanArcade adware

If you wish to uninstall this potentially unwanted program, you should take a look at SultanArcade removal instructions that our team has prepared for you. You can find them below this article. In case you find this program hard to remove, do not hesitate and send a question to our support team or leave a comment below this post. If you wish to remove SultanArcade virus automatically, simply install a decent spyware and malware removal program, for instance, ReimageIntego or SpyHunter 5Combo Cleaner, and scan your computer with it. Security experts advise using such programs instead of trying to identify and uninstall PUPs and malware manually because these programs are powerful tools that can locate and remove hidden dangerous files that might be missed by inexperienced PC user’s eye.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove SultanArcade ads, follow these steps:

Eliminate SultanArcade from Windows systems

To remove SultanArcade from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to SultanArcade (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete SultanArcade from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove SultanArcade from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for SultanArcade-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove SultanArcade, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to SultanArcade and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the SultanArcade-related entries.Uninstall from Mac 2

Get rid of SultanArcade from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for SultanArcade and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete SultanArcade removal.Reset Internet Explorer

Uninstall SultanArcade ads from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the SultanArcade-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove SultanArcade from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to SultanArcade and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case SultanArcade did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete SultanArcade removal.Reset Firefox 2

Erase SultanArcade from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to SultanArcade by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the SultanArcade-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete SultanArcade removal.Reset Chrome 2

Eliminate SultanArcade from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to SultanArcade and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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  1. Magenta says:
    September 6th, 2016 at 11:46 am

    SultanArcade ads keep popping up, I wonder who installed this on my computer!

  2. Moniques says:
    September 7th, 2016 at 12:45 pm

    thanx – I have found Sultanarcade extension and uninstalled it

  3. Sean says:
    September 7th, 2016 at 12:46 pm

    I didnt know that I can prevent programs from hijacking my pc. Useful information.

  4. Mantas says:
    September 7th, 2016 at 12:46 pm

    Thanks for sharing these removal instructions.

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