Remove Wise ransomware (Free Instructions) - Bonus: Decryption Steps

Wise virus Removal Guide

What is Wise ransomware?

Wise ransomware is a dangerous cryptovirus that can either encrypt or delete victim's files

Wise ransomwareWise ransomware is a malicious cryptovirus that deletes your data right after infiltrating the system. Some of its versions can also encrypt users' files, and delete their Shadow Volume Copies.

Wise ransomware is ransomware[1] that is designed to work in another way than other cryptovirus. Once it gets into the target system, it tries to delete data instead of encrypting it. Additionally, the virus shows a misleading message demanding a specific amount of ransom in cryptocurrency. However, having in mind that malware wipes out the user's files, there is no need to pay the ransom. This wiperware can also delete Shadow Volume Copies of the target files. It can be anything from documents, photos, images, videos and other files. Soon after this, the application window is placed on the screen and Wise virus starts demanding to contact its developer vis Team Speak server where he or she is using the surrent.ts5.es name. Contacting these attackers will NEVER be helpful! Make sure you get rid of malware instead.

Name Wise ransomware
Type Cryptovirus
Works as Wipeware
Symptoms Deletes files and displays a window demanding the ransom
Distribution Spam email attachments, unsafe websites, illegal software
Danger High. Can make serious system changes
Ransom note Displayed in an application window
Elimination Use ReimageIntego for Wise ransomware removal

Wise ransomware virus is not typical ransomware because there is no encryption[2] algorithm used by the virus once it gets into the system. Besides, the target data is simply removed from the device instead of making it unusable and appending predetermined file extensions. The biggest danger is that the virus can delete your files permanently, and even paying the ransom cannot help.

If you happen to catch this virus, focus on Wise ransomware removal at first. Then, when you are sure the system is clean, you can try recovering your lost data if it was encrypted. There is no specific tool designed for this, but we have a few solutions for you down below.

As typical ransomware would, Wise ransomware, displays a ransom message with detailed instructions on what to do after this cyber attack. The virus displays its ransom note in a black application window. However, the ransom amount and other typical information related to files' recovery is not determined.

The ransom note of Wise virus reads the following:

Hello.
all your files are encrypted or deleted.To get the decryption key enter in the following teamspeak 3 server —> surrent.ts5.es

If you have already saved backups of your valuable data, you use them to replace the affected files after the virus termination. The best solution for dealing with such threats is the anti-malware programs like ReimageIntego. If you want to remove Wise ransomware and avoid encryption in the future, you should scan your system with these tools. Anti-malware program will detect all malicious programs hiding inside your system. If you keep this program alongside your antivirus, it will also help you maximize the security of your device.

Wise ransomware virusWise virus is a dangerous ransomware that demands a ransom for a decryption tool which is unnecessary as the files are wiped out, not deleted.

Malicious files can be found in spam email attachments

These cyber infections that come silently are the most dangerous because the activity is not noticeable for a while. Ransomware spreading methods are a few, but the most common is spam email attachments that contain documents filled with malicious script. Unfortunately, these files can look legitimate and safe. People tend to believe the file is harmless but the minute they download and open this attachment, they get an infection on their system.

Virus developers evolve, and these letters might not look suspicious at all. Researchers[3] advise you to remember that Word or Excel files attached to an email from unknown people, service or company may be insecure. You should pay more attention to what emails you are getting. If you are not expecting any email, firstly check the address and try to answer the sender if it is unfamiliar. You can also try scanning the file attached for malicious content, before even downloading and opening it.

Terminate Wise ransomware with tools specifically designed for the malware removal

To remove Wise ransomware from your device, you need to use reputable anti-malware tools. These programs can detect the malware and successfully delete it from the system. ReimageIntego and Malwarebytes are the ones we can trust and recommend for you. Feel free to use alternative tools but make sure you are choosing legitimate and trustworthy software.

Wise ransomware removal can be difficult enough, especially if you are inexperienced PC user. However, if you are using proper tools, the only thing you need to do is to follow the wizard and perform the required steps. This full system scan is crucial if you want to get back to perfectly clean and safe device. Any data recovery or file replacement can't be done until the system of your PC is wiped clean. You can check our suggestions for data recovery below.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Wise virus. Follow these steps

Manual removal using Safe Mode

If you want to delete Wise ransomware, you can try rebooting your system in Safe Mode with Networking first:

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
    Settings
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
    Reboot
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.
    Startup

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Downloads
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):

    %AppData%
    %LocalAppData%
    %ProgramData%
    %WinDir%

After you are finished, reboot the PC in normal mode.

Remove Wise using System Restore

System Restore is a feature that might help you also:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Wise. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with ReimageIntego and make sure that Wise removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Wise from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Wise, you can use several methods to restore them:

To restore lost files you may try Data Recovery Pro

This program can restore encrypted or deleted files:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Wise ransomware;
  • Restore them.

Windows Previous Versions feature is also a solution for data recovery

You can use this feature if System Restore was enabled before the attack:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is capable of recovering files

Unfortunately, if this ransomware already deleted Shadow Volume Copies, ShadowExplorer could not help, but you can still try:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Wise and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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