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Wise ransomware. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Ransomware

Wise ransomware is a dangerous cryptovirus that can either encrypt or delete victim's files 

  Wise ransomware
Wise ransomware is a malicious cryptovirus that deletes your data right after infiltrating the system. Some of its versions can also encrypt users' files, and delete their Shadow Volume Copies.

Wise ransomware is ransomware[1] that is designed to work in another way than other cryptovirus. Once it gets into the target system, it tries to delete data instead of encrypting it. Additionally, the virus shows a misleading message demanding a specific amount of ransom in cryptocurrency. However, having in mind that malware wipes out the user's files, there is no need to pay the ransom. This wiperware can also delete Shadow Volume Copies of the target files. It can be anything from documents, photos, images, videos and other files. Soon after this, the application window is placed on the screen and Wise virus starts demanding to contact its developer vis Team Speak server where he or she is using the surrent.ts5.es name. Contacting these attackers will NEVER be helpful! Make sure you get rid of malware instead.

Name Wise ransomware
Type Cryptovirus
Works as Wipeware 
Symptoms Deletes files and displays a window demanding the ransom
Distribution Spam email attachments, unsafe websites, illegal software
Danger High. Can make serious system changes
Ransom note Displayed in an application window
Elimination Use Reimage for Wise ransomware removal

Wise ransomware virus is not typical ransomware because there is no encryption[2] algorithm used by the virus once it gets into the system. Besides, the target data is simply removed from the device instead of making it unusable and appending predetermined file extensions. The biggest danger is that the virus can delete your files permanently, and even paying the ransom cannot help. 

If you happen to catch this virus, focus on Wise ransomware removal at first. Then, when you are sure the system is clean, you can try recovering your lost data if it was encrypted. There is no specific tool designed for this, but we have a few solutions for you down below. 

As typical ransomware would, Wise ransomware, displays a ransom message with detailed instructions on what to do after this cyber attack. The virus displays its ransom note in a black application window. However, the ransom amount and other typical information related to files' recovery is not determined.

The ransom note of Wise virus reads the following: 

Hello.
all your files are encrypted or deleted.To get the decryption key enter in the following teamspeak 3 server —> surrent.ts5.es

If you have already saved backups of your valuable data, you use them to replace the affected files after the virus termination. The best solution for dealing with such threats is the anti-malware programs like Reimage. If you want to remove Wise ransomware and avoid encryption in the future, you should scan your system with these tools. Anti-malware program will detect all malicious programs hiding inside your system. If you keep this program alongside your antivirus, it will also help you maximize the security of your device.

Malicious files can be found in spam email attachments   

These cyber infections that come silently are the most dangerous because the activity is not noticeable for a while. Ransomware spreading methods are a few, but the most common is spam email attachments that contain documents filled with malicious script. Unfortunately, these files can look legitimate and safe. People tend to believe the file is harmless but the minute they download and open this attachment, they get an infection on their system.

Virus developers evolve, and these letters might not look suspicious at all. Researchers[3] advise you to remember that Word or Excel files attached to an email from unknown people, service or company may be insecure. You should pay more attention to what emails you are getting. If you are not expecting any email, firstly check the address and try to answer the sender if it is unfamiliar. You can also try scanning the file attached for malicious content, before even downloading and opening it. 

Terminate Wise ransomware with tools specifically designed for the malware removal 

To remove Wise ransomware from your device, you need to use reputable anti-malware tools. These programs can detect the malware and successfully delete it from the system. Reimage and Plumbytes Anti-MalwareNorton Internet Security are the ones we can trust and recommend for you. Feel free to use alternative tools but make sure you are choosing legitimate and trustworthy software.

Wise ransomware removal can be difficult enough, especially if you are inexperienced PC user. However, if you are using proper tools, the only thing you need to do is to follow the wizard and perform the required steps. This full system scan is crucial if you want to get back to perfectly clean and safe device. Any data recovery or file replacement can't be done until the system of your PC is wiped clean. You can check our suggestions for data recovery below.  

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More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternate Software
Malwarebytes
Alternate Software
Malwarebytes

To remove Wise virus, follow these steps:

Remove Wise using Safe Mode with Networking

If you want to delete Wise ransomware, you can try rebooting your system in Safe Mode with Networking first:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Wise

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Wise removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Wise using System Restore

System Restore is a feature that might help you also:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Wise. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Wise removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Wise from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Wise, you can use several methods to restore them:

To restore lost files you may try Data Recovery Pro

This program can restore encrypted or deleted files:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Wise ransomware;
  • Restore them.

Windows Previous Versions feature is also a solution for data recovery

You can use this feature if System Restore was enabled before the attack:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is capable of recovering files

Unfortunately, if this ransomware already deleted Shadow Volume Copies, ShadowExplorer could not help, but you can still try:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption is not available

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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