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Help@wizrac.ac ransomware. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware

Help@wizrac.ac ransomware – a file-encrypting virus which uses the AES algorithm to lock up important documents

help@wizrac.ac ransomware
help@wizrac.ac virus - a ransomware which belongs to the Rapid family. The email address is used to contact cyber criminals.

Help@wizrac.ac virus is a version of the Rapid ransomware. It has the same operating principle as other ransomware-type viruses, so the main way used to get into the system is by using a spam email message or a hazardous website which is filled with infected links. Once installed, help@wizrac.ac ransomware starts its harmful activity. File encryption is the first thing that is done by the virus which appends either .Rapid or .RPD file extensions to the target data. Furthermore, a ransom note named “How Recovery Files.txt” pops-out and announces about the file encryption. Cybercrooks offer to pay the demanded ransom in order to receive a decryption tool for corrupted documents.

Name help@wizrac.ac 
Type Ransomware
Related to Rapid ransomware
Other versions Rapid 2.0, Rapid 3.0, RPD
Extensions .Rapid, .RPD
Ransom message How Recovery Files.txt
Distribution Spreads through spam messages
Elimination process Use Reimage to perform the deletion

The Rapid family consists of several ransomware variants that are similar to the help@wizrac.ac ransomware:

Cybercriminals who are hiding behind help@wizrac.ac virus and other familiar ransomware[1] have been demanding a particular price that might differ each time. It is also known that these crooks are very likely to urge for the cryptocurrency, such as Bitcoin, Monero and other. Previously, cryptocurrency meant the safe and secret collection of illegal ransoms. However, nowadays it cannot protect cybercriminals from being tracked.[2]

Crooks use the AES cipher[3] to lock up important data. Moreover, both decryption and encryption keys are stored on remote servers and kept in reach only for the cybercriminals. This makes the file decryption process almost impossible even for experienced malware removal experts. However, we still do not recommend contacting the crooks via help@wizrac.ac or similar email address and paying the demanded ransom. You are risking to lose money and receive nothing for that.

Instead of paying the price, you should think about the help@wizrac.ac removal. It can be done with the help of an anti-malware tool. Consider using Reimage or any other similar professional program. After you complete the elimination, which is necessary if wanted to avoid further dangerous consequences, you can look thru some data recovery methods which are displayed below this article.

You need to remove help@wizrac.ac virus from your computer system as soon as you spot files with the .RPD or .Rapid extension. Afterward, be sure to take some precautionary measures for the future. If you keep any important documents in your personal computer, place copies of them on a USB drive. This will ensure you that there will be no data loss even if a virus manages to corrupted files which are located on your computer.

Prevent ransomware infections

According to LesVirus.fr[4], ransomware-type viruses often are spread by cybercriminals through phishing messages that are frequently dropped to numerous email boxes. Such hazardous content comes legitimate-looking. However, if you receive a spam email from a strange-looking sender, better eliminate it the same minute as an accidental open of a clipped attachment might launch a serious malware infection.

Moreover, you can get infected by various malware forms, including ransomware-type viruses, by visiting dubious-looking pages as there might be harmful content injected inside. To protect your computer system completely, we recommend installing an antivirus program. It will scan the total system and detect various infections and cyber threats that a person is not capable of spotting sometimes. Also, download all required updates to make sure that the antivirus tool works properly.

Make sure help@wizrac.ac has vanished permanently

To perform a successful help@wizrac.ac removal on your computer, you should have professional assistance. In this case, we recommend using the help of a trustworthy anti-malware program, such as Reimage, Malwarebytes, or Plumbytes Anti-MalwareNorton Internet Security. Such tools have been tested by numerous experts while having a look at this cyber threat.

After you remove help@wizrac.ac virus from your computer, make sure that you refresh the entire system. When you perform such actions, you can try some data recovery techniques to get important files back. These types of methods are displayed and explained below the text. Complete each step carefully to reach the best results.

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If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
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More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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To remove help@wizrac.ac virus, follow these steps:

Remove help@wizrac.ac using Safe Mode with Networking

Reboot your computer to Safe Mode with networking by following these instructions:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove help@wizrac.ac

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete help@wizrac.ac removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove help@wizrac.ac using System Restore

Activate the System Restore feature to disable the ransomware-type virus:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of help@wizrac.ac. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that help@wizrac.ac removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove help@wizrac.ac from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If you have spotted encrypted files with a strange appendix added, you can be sure that your documents are corrupted due to a ransomware infection. We guess that you are thinking, how to restore important data back. Here are some options for you. You can see the following methods which might be helpful in this case. Perform the steps as shown in the instructions.

If your files are encrypted by help@wizrac.ac, you can use several methods to restore them:

Try using Data Recovery Pro for file restoring:

Try using this method if wanted to recover important documents. Perform each step as displayed in the instructions.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by help@wizrac.ac ransomware;
  • Restore them.

Use Windows Previous Versions feature to recover important documents:

However, notice that this method will work only if you have activated the System Restore feature before the virus managed to infect your computer system.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try Shadow Explorer by looking thru these instructions:

You can try this method if wanted to get back some individual files. Notice, if the cyber threat managed to destroy Shadow Volume Copies of corrupted files, this method will not be effective.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Currently, there is no official decryptor for help@wizrac.ac ransomware

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References