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Remove Zoom Player (Tutorial)

removal by Julie Splinters - -   Also known as ZPDownload | Type: Adware

Why you should remove Zoom Player virus from your computer?

Have you been talked into downloading and installing Zoom Player (by Inmatrix)? Even though the developers of this ad-supported software describe it as “the most powerful, flexible and customizable media player,” it is, in fact, a worthless program. Computer security experts have analyzed the functionality of it and assigned it to potentially unwanted programs’ (PUPs) category, because instead of providing useful features, it concentrates on tracking computer user’s activities and delivering targeted ads. Zoom Player adware displays obtrusive online advertisements in various forms, including in-text links, banners, or pop-up ads. What is more, these ads by Zoom Player can lead you to possibly dangerous Internet sites, so it is advisable NOT to click on them.

Zoom Player virus exhibits annoying advertisements

Questions about Zoom Player

We have investigated how this software works and discovered that it collects information about the computer user. Although the information Zoom Player PUP is interested in is not considered as personally identifiable one, it can still include some details that can reveal user’s identity. The information it gathers includes user’s browsing history, time spent on particular websites, web search queries, IP address, and computer’s geolocation. All this information is used to create and serve catchy-looking ads. Take a look at these statements from Zoom Player’s legal documents:

As part of the Software, Services or Site third parties’ content, such as software, creative material, applications, services, websites and advertising material (promoted by links or otherwise) may be made available to the User.
User acknowledges that he or she is aware that the Software, Services or Site, also incorporate features and/or monetization tools through which Software Provider, or other third parties, provide the User with information and/or content (including third parties’ content).

Let us explain why you should NOT click on ads by Zoom Player. Most of them carry hyperlinks that lead to various third-party websites, which have their own terms and privacy policies. Zoom Player adware is not responsible for the content these websites provide. You might be forced to visit adult-oriented Internet sites, or web pages that promote various questionable (and possibly malicious) computer programs, and other websites you might not want to visit. On top of that, the daily dose of ads this ad-supported program serves makes computer lag or simply run slow. We have no doubts that you would like to avoid such inconveniences. Therefore, we recommend you to remove Zoom Player adware from your computer. The 2-spyware team recommends using ReimageIntego anti-spyware software for that.

When did Zoom Player hijack your computer?

If you cannot remember installing Zoom Player PUP, you should try to recall what free programs you have recently installed. Usually, potentially unwanted applications spread in software bundles along well-known free programs, such as games, media players, download managers and similar software. So if you have lately installed some free apps, there is a good chance that ZPDownload was attached to one of them. To avoid downloading and installing PUPs, you need to be picky when choosing what software you download to your computer. Make sure you choose only trustworthy download sources and install your downloads in a proper way. Many free programs suggest installing one or a few “recommended downloads,” but such suggestions are often hidden under Default/Standard installation options, and so computer users do not even notice them. Therefore, you have to switch installation settings to Custom or Advanced ones and opt out all unwanted applications added to your desired software.

To find Zoom Player removal instructions, navigate to page 2.

How to remove Zoom Player adware and other questionable programs from your computer?

If you are tired of Zoom Player ads, you should know that the only way to stop them once and for all is to remove Zoom Player virus from your computer. If you would like to protect your computer from other adware programs and also more severe viruses, we suggest you to secure your computer by installing a trustworthy anti-spyware software. If you do not want to obtain a computer security software, please follow the Zoom Player removal instructions that our research team has provided. You can find these instructions below this article. Please follow each step carefully and get rid of all programs that raise your suspicion, and you will never see Zoom Player ads again.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Zoom Player, follow these steps:

Uninstall Zoom Player from Windows systems

To remove Zoom Player from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Zoom Player (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Erase Zoom Player from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Zoom Player from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Zoom Player-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Zoom Player, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Zoom Player and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Zoom Player-related entries.Uninstall from Mac 2

Get rid of Zoom Player from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Zoom Player and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Zoom Player removal.Reset Internet Explorer

Eliminate Zoom Player from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Zoom Player-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove Zoom Player from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Zoom Player and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Zoom Player did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Zoom Player removal.Reset Firefox 2

Delete Zoom Player from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Zoom Player by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Zoom Player-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Zoom Player removal.Reset Chrome 2

Uninstall Zoom Player from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Zoom Player and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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  1. HannahMorello says:
    May 2nd, 2016 at 1:12 pm

    The worst media player Ive ever tried! Clutters the screen with ads and thats all it does!

  2. panda67 says:
    May 4th, 2016 at 10:33 am

    SOOOO TRUE! I have just removed zoom player from my computer, such a relief!

  3. Sam says:
    May 3rd, 2016 at 2:30 am

    I truly regret installing Zoom Player. I didnt know which program did it come with, but I have installed about 3 new apps lately. Ill be more careful in the future…

  4. Wazzabbii says:
    May 3rd, 2016 at 2:31 am

    I have never thought its so easy to fix such computer problems, thanks a lot:)

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