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Zoom Player. How to remove? (Uninstall guide)

removal by Julie Splinters - -   Also known as ZPDownload | Type: Adware

Why you should remove Zoom Player virus from your computer?

Have you been talked into downloading and installing Zoom Player (by Inmatrix)? Even though the developers of this ad-supported software describe it as “the most powerful, flexible and customizable media player,” it is, in fact, a worthless program. Computer security experts have analyzed the functionality of it and assigned it to potentially unwanted programs’ (PUPs) category, because instead of providing useful features, it concentrates on tracking computer user’s activities and delivering targeted ads. Zoom Player adware displays obtrusive online advertisements in various forms, including in-text links, banners, or pop-up ads. What is more, these ads by Zoom Player can lead you to possibly dangerous Internet sites, so it is advisable NOT to click on them.

Zoom Player virus delivers obstructive ads

Questions about Zoom Player

We have investigated how this software works and discovered that it collects information about the computer user. Although the information Zoom Player PUP is interested in is not considered as personally identifiable one, it can still include some details that can reveal user’s identity. The information it gathers includes user’s browsing history, time spent on particular websites, web search queries, IP address, and computer’s geolocation. All this information is used to create and serve catchy-looking ads. Take a look at these statements from Zoom Player’s legal documents:

As part of the Software, Services or Site third parties’ content, such as software, creative material, applications, services, websites and advertising material (promoted by links or otherwise) may be made available to the User.
User acknowledges that he or she is aware that the Software, Services or Site, also incorporate features and/or monetization tools through which Software Provider, or other third parties, provide the User with information and/or content (including third parties’ content).

Let us explain why you should NOT click on ads by Zoom Player. Most of them carry hyperlinks that lead to various third-party websites, which have their own terms and privacy policies. Zoom Player adware is not responsible for the content these websites provide. You might be forced to visit adult-oriented Internet sites, or web pages that promote various questionable (and possibly malicious) computer programs, and other websites you might not want to visit. On top of that, the daily dose of ads this ad-supported program serves makes computer lag or simply run slow. We have no doubts that you would like to avoid such inconveniences. Therefore, we recommend you to remove Zoom Player adware from your computer. The 2-spyware team recommends using Reimage anti-spyware software for that.

When did Zoom Player hijack your computer?

If you cannot remember installing Zoom Player PUP, you should try to recall what free programs you have recently installed. Usually, potentially unwanted applications spread in software bundles along well-known free programs, such as games, media players, download managers and similar software. So if you have lately installed some free apps, there is a good chance that ZPDownload was attached to one of them. To avoid downloading and installing PUPs, you need to be picky when choosing what software you download to your computer. Make sure you choose only trustworthy download sources and install your downloads in a proper way. Many free programs suggest installing one or a few “recommended downloads,” but such suggestions are often hidden under Default/Standard installation options, and so computer users do not even notice them. Therefore, you have to switch installation settings to Custom or Advanced ones and opt out all unwanted applications added to your desired software.

To find Zoom Player removal instructions, navigate to page 2.

How to remove Zoom Player adware and other questionable programs from your computer?

If you are tired of Zoom Player ads, you should know that the only way to stop them once and for all is to remove Zoom Player virus from your computer. If you would like to protect your computer from other adware programs and also more severe viruses, we suggest you to secure your computer by installing a trustworthy anti-spyware software. If you do not want to obtain a computer security software, please follow the Zoom Player removal instructions that our research team has provided. You can find these instructions below this article. Please follow each step carefully and get rid of all programs that raise your suspicion, and you will never see Zoom Player ads again.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Zoom Player, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Zoom Player from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Zoom Player and related programs
    Here, look for Zoom Player or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Zoom Player from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Zoom Player or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Zoom Player from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Zoom Player and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Zoom Player removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Zoom Player from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Zoom Player should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Zoom Player from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Zoom Player and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Zoom Player removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Zoom Player from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Zoom Player and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Zoom Player removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Zoom Player from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Zoom Player or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Zoom Player removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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