Hello, I stumbled upon something strange in my Samsung galaxy S8 settings and was hoping maybe someone could tell me what it might be. When I go into settings, then accounts & backup, then accounts, and finally add account the is an account that isnt mine. This account has no name and an android emoji. When I click on it it takes me.back to the previous menu and when I clik on it a second time it causes settings to crash. Hope you can shed some light on this for me
Unknown account on my Samsung galaxy S8
Sarahbearhartz82, | Android virus |
Ask a question
Community Answers
Your opinion regarding Unknown account on my Samsung galaxy S8
You must be logged in to post a comment.
It is very difficult to troubleshoot issues like the one you describe remotely, as there can be multiple reasons for things to happen. While it may be that malware is involved, there might also be technical issues.
Nevertheless, proceed with the following steps and see if that helps:
1. Go to Settings > Apps/Applications folder and look through the list. Uninstall everything that you don't recognize - especially apps that you may have downloaded from unofficial sources (in case you are incapable of uninstalling certain apps due to elevated permissions they were granted, you should access Safe Mode and try again.)
2. Perform a full device scan with reputable anti-malware software; we suggest Malwarebytes, CheckPoint, VIPRE, or other apps that score high at independent tests.
3. If the above steps did not help you, factory reset the phone. Before doing so, back up all your personal files either on another device or cloud storage, as everything will be deleted, and you will also have to reinstall all apps, although the process is now automated with the help of a personal Google account.
Good luck,
2-spyware team