Agent Trojan: what it is and how to remove it
Agent Trojan is a heuristics name given to Trojan infections with no malware family ties, or there are not enough details gathered about it. Such cyber threats usually act as a downloader, which usually exploits various security holes for infecting the target system with different parasites.
Facts checked October 6, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.
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Agent Trojan: summary
| Damage | Complete system failure, data loss, financial losses, identity theft, additional malware infections |
|---|---|
| name | Agent Trojan |
| Type | Trojan, backdoor |
| Detection names | No Microsoft detection name is known |
| Distribution | Not recorded in the old report |
| Name | Agent Trojan |
| Removal | Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged. Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free. |
Show 4 more facts
| Symptoms | An unknown program in Installed apps |
|---|---|
| Evidence | One write-up by a security site; details still limited |
| First seen | 7 May 2021 |
| Facts checked | 6 October 2026 |
What Agent Trojan does on an infected PC
From our report of May 2021 · not reviewed since
Agent Trojan – a generic name for a Trojan infection that could harbor devastating capabilities
Agent Trojan is a heuristics name given to Trojan infections with no malware family ties, or there are not enough details gathered about it.
Such cyber threats usually act as a downloader, which usually exploits various security holes for infecting the target system with different parasites.
This computer infection can carry various malicious capabilities, from downloading additional malware (ransomware, fake security tools, worms, etc.) to granting access to its developers to the infected computer. This technique is always a very hazardous threat for the device. That's why it's strongly advisable to get rid of this pest as soon as possible.
Agent Trojan could be extremely dangerous. It could steal your private files, delete them, corrupt your system data, install fake security software that would leave your device exposed to other cyber infections, record your keystrokes, and steal your logins and passwords.
Therefore you must remove it immediately if you think that Agent Trojan infected your computer. The best way to do it is to reboot your device in Safe Mode with Networking (instructions displayed below) and scan the whole system with a dependable security tool such as or .
Malware such as the article's culprit ofter wreaks havoc on system files and settings. That could result in various system failures. Undo all the damage by performing system diagnostics with time-proven software like the , so you could enjoy your device anew.
From our report of May 2021 · not reviewed since
More from our earlier report on Agent Trojan
- To remove all malware from an infected device, you must use a trustworthy security tool
- Resolve system-related issues by scanning your device with the PC tune-up tool
How to remove Agent Trojan
Someone may have had remote control of the PC.
Cut the connection first, then remove the trojan and secure your accounts.
Step 1: Remove remote access tools and lock the attacker out
Unplug the network cable or turn off Wi-Fi first, so any remote session drops.
In Settings > Apps > Installed apps (Windows 11) or Apps & features (Windows 10), uninstall remote access programs you did not set up yourself, such as AnyDesk, ScreenConnect, TeamViewer or an unknown "support" tool.
Check Settings > Accounts > Other users (Family & other users in Windows 10) for accounts you did not create. Turn off Remote Desktop under Settings > System unless you use it.
Full procedure with screenshots: Uninstall a program or app in Windows On uGetFix
Step 2: Delete scheduled tasks that bring it back
Open Task Scheduler from the Start menu and click Task Scheduler Library. Select each task you do not recognise and read the Actions tab:
- a task that starts a file in
%AppData%or%Temp% - runs
powershellwith a long encoded line - opens a web address belongs to Agent Trojan or a similar program
Right-click such a task and choose Delete, and check the subfolders too. Leave tasks from Microsoft, your PC's maker and programs you use. Task Scheduler is the same in Windows 11 and Windows 10.
Windows 11: Task Scheduler Library, the task selected, the Actions tab shows the file it runs. Full procedure with screenshots: Remove what malware leaves behind in Windows
- a task that starts a file in
Step 3: Remove it from startup
Whatever Agent Trojan installed usually starts with Windows. Open Task Manager with Ctrl + Shift + Esc, go to Startup apps in Windows 11 or the Startup tab in Windows 10, and disable what you do not know, starting with entries that have an empty Publisher column.
Open file location on the right-click menu shows the file, which helps you decide and tells you what to delete later. Disabling is safe: if something you need stops working, switch it back on.
Full procedure with screenshots: Stop apps from opening at startup On uGetFix
Step 4: Scan the PC, then run the offline scan
Open Windows Security > Virus & threat protection > Scan options, run a Full scan and remove everything it finds. Then select Microsoft Defender Antivirus (offline scan) and click Scan now: the PC restarts and scans before Windows loads, which finds files that hide while Windows runs.
Save your work first, because the offline scan takes about 15 minutes. Both scans are built into Windows 11 and Windows 10, and a second scanner from another vendor is a useful extra opinion.
Windows 11: Windows Security > Virus & threat protection > Scan options. Full procedure with screenshots: Run a Microsoft Defender Offline scan
Step 5: Change passwords from another device and sign out other sessions
Assume that the passwords saved in this PC's browsers, and the accounts that were open in them, are known to the attacker. From a phone or a clean computer, change the e-mail password first, then banking, shopping, social and gaming accounts.
Use each service's option to sign out of all other sessions, because stolen cookies keep a session open even after a password change. Turn on two-step verification on each account. Wait with the infected Windows 11 or Windows 10 PC until the scans are clean.
Full procedure with screenshots: Turn on two-step verification / secure a hacked account
Instructions for each browser and system
The detailed steps for every browser and system this guide covers. Open the one you use.
Manual removal using Safe Mode
Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.
Step 1. Access Safe Mode with Networking
Manual malware removal should be best performed in the Safe Mode environment.
Windows 7 / Vista / XP
- Click Start > Shutdown > Restart > OK.
- When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. - it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
- Select Safe Mode with Networking from the list.
Windows 10 / Windows 8
- Right-click on Start button and select Settings.
- Scroll down to pick Update & Security.
- On the left side of the window, pick Recovery.
- Now scroll down to find Advanced Startup section.
- Click Restart now.
- Select Troubleshoot.
- Go to Advanced options.
- Select Startup Settings.
- Press Restart.
- Now press 5 or click 5) Enable Safe Mode with Networking.
Step 2. Shut down suspicious processes
Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Click on More details.
- Scroll down to Background processes section, and look for anything suspicious.
- Right-click and select Open file location.
- Go back to the process, right-click and pick End Task.
- Delete the contents of the malicious folder.
Step 3. Check program Startup
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Go to Startup tab.
- Right-click on the suspicious program and pick Disable.
Step 4. Delete virus files
Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:
- Type in Disk Cleanup in Windows search and press Enter.
- Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
- Scroll through the Files to delete list and select the following:
Temporary Internet Files
Downloads
Recycle Bin
Temporary files - Pick Clean up system files.
- You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):
%AppData%
%LocalAppData%
%ProgramData%
%WinDir%
After you are finished, reboot the PC in normal mode.
After removal: passwords, accounts and prevention
Your passwords after Agent Trojan
Removing Agent Trojan does not undo what it may already have sent out while the PC showed agent Trojan in the list of installed apps.
Treat saved browser passwords and logged-in sessions on this PC as known to the attacker.
From another device, change the e-mail password first and end all its sessions. Then do the same for the bank, PayPal, Microsoft, Google and Apple accounts. Stolen session cookies keep working after a password change until you sign out everywhere.
Move crypto to a new wallet created on a clean device. A step-by-step order for every kind of account is in our guide to account security after an infection.
Do not let government spy on you
The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices.
Avoid any unwanted government tracking or spying by going totally anonymous on the internet.
You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using VPN.
Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.
Backup files for the later use, in case of the malware attack
Computer users can suffer from data losses due to cyber infections or their own faulty doings.
Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact - you can set this process to be performed automatically.
When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use for the data restoration process.
Questions about Agent Trojan
What is Agent Trojan and why is it on my PC?
Agent Trojan is a program that was installed on the PC, most likely together with something else you downloaded. Free software sites and many installers add extra programs on setup pages with pre-ticked boxes, so the extra install looks like your choice even though nobody read the page.
Check the install date in Settings, Apps, Installed apps: the program you installed that day is the probable carrier. If you do not need Agent Trojan, uninstall it. If it belongs to your hardware or to a program you use, search its exact name and publisher first, because drivers and their tools can have unfamiliar names.
How do I stop programs like Agent Trojan from being installed again?
Most unwanted programs arrive through installers, so the fix is in how you install software. Download programs from their official sites or the Microsoft Store, not from download portals or ads above search results. During setup, choose Custom or Advanced installation and untick every extra offer, including browsers, toolbars and optimizers.
Decline update prompts that appear inside other programs unless you know them. In Windows Security, turn on reputation-based protection and potentially unwanted app blocking. These steps would most likely have stopped Agent Trojan before it reached the app list.
Is a trojan infection worth reporting to the police?
If there was harm, yes. Unauthorised payments, accounts used for fraud, blackmail or a remote session during a scam call all belong in a report, and banks often ask for its reference number before they refund anything.
If antivirus caught Agent Trojan before it ran and nothing was misused, there is nothing to report. Keep the evidence anyway:
- protection history
- the original download
- the dates
Businesses may also have to notify a data protection authority if personal data could have been accessed.
Is Agent Trojan a known trojan?
Not as a documented family, at least not yet. What is known is the visible sign, agent Trojan in the list of installed apps, which matches a hidden program working for someone else.
New threats are often seen by victims weeks before researchers publish anything about them. Treat Agent Trojan as you would any trojan:
- remove what starts it
- run an offline scan
- change passwords from another device
If a scan reports a detection name, keep it; it usually reveals the family and whether it is known to download other malware. We update this guide when an analysis appears.
Is it safe to do online banking after seeing agent Trojan in the list of installed apps?
Not on that PC until it is clean. A program that produces agent Trojan in the list of installed apps runs with your rights and could read what you type or what the browser shows. Use a phone or another computer for banking and for changing passwords.
When the offline scan of the affected PC is clean and nothing suspicious starts with Windows any more, you can go back to using it. Check your bank statements for the past weeks either way, and call the bank if anything looks unfamiliar; banks can block cards and reset access quickly.
Can a normal remote support program be a backdoor?
Yes. Tools such as AnyDesk, TeamViewer and ScreenConnect are legitimate, but whoever controls the account behind them controls the PC. Scammers install them during fake support calls, and some trojan campaigns install them silently because antivirus programs do not flag a genuine, signed product.
If you find one you did not set up, uninstall it, check Startup apps for related entries and change passwords from another device. If money or accounts were involved, call your bank and report the incident.
Can Agent Trojan spread to other devices on my network?
Most trojans aimed at home users stay on the PC they infected, but an attacker with remote access can look at the network, open shared folders and try passwords on other devices. Loaders sometimes deliver worms or ransomware that do spread.
Disconnect the PC while cleaning, run a full scan on other Windows PCs, change the router's admin password and the Wi-Fi password if they were saved on the infected PC, and update the router's firmware. If other PCs show the same detection, treat them as infected too.
Should I reset my PC because of Agent Trojan?
Only if the signs point to deeper access. Reset when you see agent Trojan in the list of installed apps again after removal, when Windows Security cannot start or update, when remote access tools you did not install keep appearing, or when you simply cannot trust the PC any more.
Otherwise, the plan in this guide plus an offline scan is enough. If you do reset, choose Remove everything and Cloud download for a fresh copy of Windows, restore only documents and photos, and reinstall programs from their official sites. Change important passwords from the clean system afterwards.
What are the signs of a trojan infection?
Most trojans try to leave no visible signs, so look for side effects. Common ones:
- Windows Security turned off or unable to update
- new entries in Startup apps or Task Scheduler
- programs in Installed apps you did not install
- browser settings that changed by themselves
- unusual network activity while the PC is idle
- password-reset or login-alert e-mails you did not trigger
None of these proves an infection on its own. Together with an antivirus alert naming Agent Trojan, they are a strong reason to follow the full plan.
Will Fortect remove Agent Trojan?
Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.
For Agent Trojan, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.
Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.
Sources
- FTC: How to recognize, remove and avoid malware (read October 6, 2026)
- Microsoft Learn: Microsoft Defender Offline (read October 6, 2026)
- Microsoft Learn: How Microsoft names malware (read October 6, 2026)