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CitiBank virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Trojans

Citibank virus is a dangerous cyber infection, which can easily steal your personal information, such as banking data, loggins and passwords. It usually comes as an e-mail from CitiBank and has such or similar title: “You have received a secure message”. As a rule, these messages have a .zip or .html file attached and also persuasively explain why you have to download it on your computer. In this case, victim is informed that he/she needs to contact the Account Executive or call Merchant Services. Of course, scammers keep updating such e-mails, so you can receive different message that seems to be sent by the employees of CitiBank. Please, avoid such phishing e-mails.


Citibank virus is spread by misleading e-mails that have a malicious file attached. This e-mail may look like that but it can also incorporate other message if scammers have updated it:

Attached is your Citibank Paymentech electronic Merchant Billing Statement. If you need assistance, please contact your Account Executive or call Merchant Services at the telephone number listed on your statement.
PLEASE DO NOT RESPOND BY USING REPLY. This email is sent from an unmonitored email address, and your response will not be received by Citibank Paymentech.
Citibank Paymentech will not be responsible for any liabilities that may result from or relate to any failure or delay caused by Citibank Paymentech's or the Merchant's email service or otherwise. Citibank Paymentech recommends that Merchants continue to monitor their statement information regularly.
———- Learn more about Citibank Paymentech Solutions, LLC payment processing services at ———-
THIS MESSAGE IS CONFIDENTIAL. This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer.

Please, ignore such or similar e-mails because they are used to spread CitiBank virus. Typically, this virus gets inside the system once you open the malicious attachment, so stay away from it! If you think that you may be infected with this threat, beware that it can be used for various malicious purposes, like identity theft and similar. You must remove CitiBank virus from your computer ASAP.


If you have been tricked into opening a malicious email that has been supposedly sent by CitiBank, you can still feel safe. However, if you have clicked the link or opened/downloaded the attachment, which is included to it, your PC is infected with Citibank virus. Please, run a full system scan with updated anti-spyware and remove this extremely dangerous threat. We recommend using Reimage.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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