MoneyGram virus (Removal Instructions) - 2021 update

MoneyGram virus Removal Guide

What is MoneyGram virus?

MoneyGram virus is a screen locking malware that seeks to threaten users and make them pay fake fines

MoneyGram virusMoneyGram virus is a type of malware that locks victims screens and asks them to pay fake fine for the alleged crimes

MoneyGram is a type of computer infection that belongs to the well-known FBI virus category. These types of infections are designed to lock victims' screens, and it is considered to be a primary form of modern ransomware. However, unlike regular ransomware, this virus displays a threatening (but fraudulent) message, which is allegedly provided by a federal law authority, such as the FBI, or International Cyber Security Protection Alliance.

A lengthy MoneyGram virus message accuses users of extremely serious crimes, such as the distribution of copyrighted content, child pornography, and other misconducts; Allegedly, to unlock their computers, users must pay a fine to the law authorities, and the payment can only be transferred via the anonymous MoneyPak or MoneyGram services. As evident, the notification is entirely fake and is trying to impact the human emotion of fear in order to make users pay up to $300 for a crime that did not commit. In other words, the virus is a scam, and you should not believe a word that is said inside the message.

Name MoneyGram virus
Type Screen-locking malware, ransomware, scam
Family FBI virus
Infiltration Malware can be spread in various different methods, including spam emails, exploits, software cracks, fake updates, etc.
Aim To make users believe that they committed a cyber crime and need to pay a fine to allegedly drop all the charges and unlock their PCs
Symptoms The computer screen is locked and normal Windows functions disabled, including Task Manager, Start menu, and others
Dangers Money loss, sensitive information disclosure, infection of other malware
Payment Crooks ask to pay up to $300 via the MoneyGram or MoneyPak vouchers
Malware removal Access Safe Mode with Networking and scan your computer with anti-malware software
System fix Malware heavily modifies Windows system files, which may sometimes corrupt them, causing lag, crashes, and other issues. If that is the case, we highly advise you to fix virus damage with PC repair software FortectIntego

Evidently, MoneyGram virus developers are heavily using social engineering in order to make users believe that they are guilty of a crime, and they compiled an extensive message, backing it up with clauses of Criminal Code of the United States. If that is not enough, malicious actors also threaten with various jail times for the alleged crimes, as well as fines that go up to $500,000.

When caught off guard, victims may panic and transfer the required sum. However, the action will not help them remove MoneyGram virus lock screen, and they will soon realize that they have been scammed. Therefore, the first step once infected and seeing the fake alert is not to panic, and think everything over before proceeding with any actions, or you may face money loss.

First of all, you should apply some logical thinking when dealing with online fraud like MoneyGram scam, for example:

  • Why would FBI accuse you of a serious crime, threaten you with $500,000 fine or jail time, and then let you get away with merely a few hundred dollars?
  • Nobody has the right to lock your computer remotely without your permission – it is a crime on itself;
  • FBI and other authorities would not accept fines being paid via vouchers or other ridiculous methods – these transactions would have to be performed via a credit card, in cash or other legitimate methods;[1]
  • Closely examine the text – you will see grammar and spelling mistakes.

Besides, some of the statements provided in the MoneyGram virus message are absurd, although unaware users might be convinced regardless:

Illegal access has been initiated from your PC without your knowledge or consent, your PC may be infected by malware, thus you are violating the law On Neglectful Use of Personal Computer.

There are several different versions of this virus, although all of them seek the same goal (to scam users and make them pay money) and operate identically. You can remove them using anti-malware tools that can detect all the components. You can try SpyHunter 5Combo Cleaner or Malwarebytes for this job.

To make the scam more believable, MoneyGram lock screen authors hijack the installed camera and also display the Location, ISP, operating system information, and the username of the computer to victims. Once again, there is no need to panic, as these are simple tricks employed by malware (checking basic information about computers is not a hard task).

MoneyGram virus infectionMoneyGram virus is malware that uses impersonates law authority agencies like FBI in order to make users transfer the money

MoneyGram virus may be called ransomware, although it does not lock personal files with an encryption algorithm like modern-day malware (e.g., Nppp virus) does. Instead, it initiates processes that disable several Windows functions (such as Task Manager, taskbar, etc.) and locks the computer screen, preventing users from accessing their computers and using it in any way. In a sense, screen-lockers are relatively less dangerous than file-lockers, as full access can be regained as soon as malware is terminated.

However, you may face a problem with MoneyGram virus removal, as you cannot access the computer as you normally would. To bypass this functionality, you should access Safe Mode as explained below, scan that machine with anti-malware software and then repair virus damage with FortectIntego to avoid Windows OS reinstallation.

Avoid malware infections in the future

There are dozens of methods that threat actors can use in order to propagate malware to as many users as possible, as it increases the chances that they will believe the scam and pay the money asked. While distribution techniques range from simplistic to sophisticated ones, it is highly likely that screen-locking malware is delivered by employing these methods:

  • Spam email attachments or links. To avoid these, never allow the attachments to run macro function, and never open them without scanning it with anti-malware software. Accordingly, hover your mouse over the hyperlink to see its real destination;
  • Fake Flash Player updates. Flash is such a popular piece of software that it is embedded within users' memories and often sparks a sense of legitimacy. However, this plugin is often used in various scam schemes and is riddled with vulnerabilities.[2] You never need to download Flash as a regular computer user;
    Software cracks, cheats, or pirated application installers. Software cracks are known to deliver malware, including ransomware.[3] There is no way to check whether these tools include malicious payload, as security software will always flag is as malicious due to its functionality (it is programmed to bypass certain software features and break its defenses);
  • Peer-to-peer networks and torrent sites. Not only the downloads on these sites may be infected, but also various malicious ads and fake “Download” buttons. You should use these websites very carefully – always double-check if the file is appropriate format and use ad-block when visiting these.

MoneyGram virus versionsThere are many different versions of MoneyGram virus, and some of them are capable of accessing video camera

Remove MoneyGram virus

MoneyGram virus removal task may not be that easy, especially for less experienced computer users. However, one thing is clear: you need to employ a powerful anti-malware program for help, as finding all the malicious components and files is almost impossible for a regular computer user. You can rely on SpyHunter 5Combo Cleaner or Malwarebytes. However, you cannot access your screen, so you cannot run anti-virus in a regular mode.

Instead, you need to insert an anti-malware software installer into a USB Flash o another external storage device, enter Safe Mode with Networking, install the application, and then perform a full system scan. We explain how to reach the Safe Mode below.

After you remove MoneyGram virus, you may still face various computer issues, as malware-affected files might get corrupted. In such a case, use PC repair software, such as FortectIntego – it can replace compromised Windows system files with working copies, fixing the computer in the process after a malware infection.

Note: if your Android device was infected with the MoneyGram lock screen virus, check out this solution.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of MoneyGram virus. Follow these steps

Manual removal using Safe Mode

To temporarily disable MoneyGram virus, access Safe Mode with Networking:

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from MoneyGram and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting malware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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