“Error 0x80072ee7” virus (Removal Instructions) - Oct 2017 update

“Error 0x80072ee7” virus Removal Guide

What is “Error 0x80072ee7” virus?

“Error #0x80072ee7” alert: genuine or fake?

The screenshot of Error 0x80072ee7 scam

“Error #0x80072ee7” virus is another browser-based tech support scam sample. However, such statement may not answer your “what is error 0x80072ee7” question. More specifically, this browser infection is also known by the name of Microsoft or Windows Warning Alert 0x80072ee7. It attempts to persuade that victim's device is infected with spyware. In order to save important data from theft, the message urges users to call 0-800-046-5735. Note that the number may vary as there are dozens of Microsoft Warning Alert scams. This infection targets Chrome, Internet Explorer, and other browsers. It operates via adware[1] scripts.

Here is an extract from the scam message:

** Microsoft Warning Alert **
Malicious Pornographic Spyware/Riskware Detected
Error # 0x80072ee7
Please call us immediately at: 0-800-046-5735
Do not ignore this critical alert.

“Error 0x80072ee7” tech support scam website may temporarily paralyze your browser. As a result, exiting the page with the fake message might be troublesome. You may exit the fraudulent page by marking the box “Prevent this page from creating additional dialogues.” If that does not help, press CTRL+SHIFT+ESC. When Task Manager opens, find the task indicating your browser, right-click on it and choose “End task.”

Usually, such “Microsoft support error code 0x80072ee7” scam is only tied to the browser. In other words, you can simply get rid of it by shutting the browser. However, there are cases when this browser infection drops a few unwanted files on an operating system. In that case, review the list of system applications. Delete shady ones, especially the ones with “Unknown” publisher.

The scam website mimics Microsoft Support page[2]; hence, inexperienced computer users can be easily tricked by the scammers and believe that it’s a legitimate service. However, we want to remind that legitimate Microsoft support service does not ask to call and especially does not give you a deadline to do it.

When on this malicious website, the adware program generates a pop-up message which looks like an ordinary browser’s notification. However, the message warns about detected malicious content that might be related to pornographic spyware[3] or riskware[4].

Instead of making the call, you have to remove “Error 0x80072ee7” virus from the computer with a help of FortectIntego, Malwarebytes, or another anti-malware program.

The purpose of Microsoft Warning Alert Error #0x80072ee7a is to make people call[5] the provided phone number for several reasons. For example, this call may be charged a lot even if scammers state opposite, or they want to get your personal information or access to your computer.

In the pop-up message, “Error # 0x80072ee7” malware informs that victim’s computer is in a serious danger. Scammers warn that due to the malware attack, a person has already lost data:

  • credit card information;
  • Facebook and email logins;
  • photos and images stored on the computer'

To make the situation look even more dangerous, they claim that ignoring this warning may lead to even bigger problems. Those who want to protect themselves from further damage have to call provided phone number 1-800-953-457. However, fake tech support service won’t help you.

All they can do is to cause you more problems or convince to buy fake security tools. We highly recommend getting rid of this misleading warning by initiating “Error 0x80072ee7” removal using one of our presented methods at the end of the article.

The image of “Error 0x80072ee7” virus“Error 0x80072ee7” virus tries to convince people to call to a fake support line.

Dealing with tech support scams

The adware program which is responsible for bringing “Error # 0x80072ee7” virus to the computer spreads in the software bundles. This potentially unwanted application is attached as an optional component in the software package and gets inside the system when a user forgets to opt out it from the optional downloads list, or he or she chooses the wrong installation mode.

Often users have to choose whether they want to install a new program under Quick/Standard or Advanced/Custom settings. The former choice often may lead to Microsoft Error 0x80072ee7 hijack. The same way travels other potentially unwanted programs, so you have to get used to installing software under Advanced/Custom mode.

It allows to monitor the process and reject installation of the unwanted apps. Also, before installing new programs, you should read the Privacy Policy, EULA or other official documents because they reveal whether you can trust the developer or not. Now let us move on “Windows Warning Alert Error 0x80072ee7” removal section.

Terminate “Error 0x80072ee7” browser infection

Nevertheless, you can remove adware program manually; we highly recommend initiating “Error 0x80072ee7” removal automatically. Security software will eliminate all web scripts associated with this scam. Resetting the browser may be practical as well.

It might be hard to find all adware-related components on the system and web browsers. Hence, it may take hours to investigate the system and stop these redirects to the misleading site. However, if you still want to remove “Error 0x80072ee7” manually, please carefully follow our prepared step-by-step guide below.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of “Error 0x80072ee7” virus. Follow these steps

Uninstall from Windows

If you decide to remove “Error 0x80072ee7” virus manually, please follow the instructions carefully and make sure you delete all malicious entries from the computer and browsers.

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

The virus may have installed suspicious tools on your browser; hence you have to remove them all from the Microsoft Edge.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

“Error 0x80072ee7” scam might be initiated by some browser add-on that was installed on Mozilla Firefox. Therefore, you have to get rid of it.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

“Error 0x80072ee7” Tech Support Scam warning might be triggered by suspicious browser extension that was installed on Google Chrome. Follow the instruction to remove it:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “Error 0x80072ee7” registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting adware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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