ransomware / virus (Free Guide) virus Removal Guide

What is ransomware virus?

How much damage can virus cause?

These past summer weeks have been quite busy for IT specialists since one ransomware after another keeps emerging. virus is one the recent threats which joined the gang of notorious ransomware group sharing a few common features. One of them is that all threats provide address for victims to contact. In this article, you will find more information about this particular virus and ways to remove virus from the computer. FortectIntego will help you with the proper elimination.

The virus mainly targets Windows users. Whether you have XP, 7 or 10 version, be aware that the ransomware might infect your computer. The threat seems to have originated from Green_Ray virus and .xtbl. A couple of weeks ago, there have been a series of .xtbl virus variations released:, Like the latter threats, the current malware appends extension to all encrypted files. Since the virus employs mathematically interrelated public and private keys, deciphering the locked files remains a challenge. It is known that the virus uses AES-256 and RSA-2048 encryption algorithms, so it complicates matters more.

The screenshot of

While ransomware is encrypting files, you may not have the slightest idea that highly treacherous menace has befallen you. Depending on the amount of hard drive space and CPU speed, the encryption process may take from several minutes to half an hour. Thus, after it finishes its misdeed, leaves a ransom note how_to_decrypt_your files.txt, .png and .bmp files with the same title. It warns you not to decrypt the files on your own but contact the hackers for further instructions. Certainly, the retrieval of the locked data does not come for free. The hackers demand a few hundreds of dollars in exchange for the personal files. Keep in mind that it is hackers you are dealing with, so you should not foster high expectations of getting the files back even if you remit the payment. Instead, you might try data recovery apps, PhotoRec or R-studio. You should also focus on removal.

When did the virus come from?

It might have occupied your computer via infected email. Since it has been a profitable spreading technique, the majority of hackers prefer distributing the ransomware in such way. In order for a user to open the infected attachment, scammers have come up with remarkably persuasive techniques. In some cases, differentiating between a scam and a real email from the respective company might become a tiresome activity. Hackers pretend to be the officers of tax or other governmental institution or postmen. The email containing malware within might look like an email which is sent from the transportation company. It asks you to review the attachment for delivery details. Few users suspect that what they opened is actually Pandora’s box. Afterward, there is no way to prevent the virus from executing itself. Usually, fake emails contain grammar and spelling mistakes or lack full credentials of the responsible person.

What is the most effective way to remove

You can eliminate the malware with the help of an anti-spyware program which is apt in locating not only minor threats but more destructive viruses such as trojans and, in this case, ransomware. Rest assured as the security program will take care of virus within few minutes. It will eliminate it completely. However, you should keep in mind that the program will not help you decrypt the files. After the computer is cleaned, think of the data storage alternatives. You can keep it in portable data saving devices or store it on the computer but perform regular back-ups. Lastly, if the virus denied you the access to the security programs or you cannot perform removal because of a similar problem, take a look at the recovery instructions below.

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What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of virus. Follow these steps

Manual removal using Safe Mode

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Anti-malware specialist

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