Severity scale:  
  (30/100)

Remove Safe-surfing.info ads (Virus Removal Instructions) - Microsoft Support Scam

removal by Olivia Morelli - - | Type: Adware

Safe-surfing.info says your computer is infected – but should you believe it?

Questions about Safe-surfing.info ads

Safe-surfing.info virus is a malicious[1] computer program created only to advertise a phishing website[2] safe-surfing.info/hugosm. Therefore, you should not believe what messages originating from that website say. Once installed, the shady program will start redirecting you to the URL we mentioned over and over again. It will also show you pop-ups with short warnings such as “Safe-surfing.info says: WARNING! Your Windows has been infected by viruses! It is recommended to analyze now.” After closing this pop-up, you will see a website with a big Chrome logo on it and some text below it. This website seems to be related to “(13) viruses were detected on the system” Tech Support Scam virus. However, Safe-surfing.info scam virus displays a slightly different message, which says:

(13) viruses were detected on your computer.

These dangerous viruses can damage your computer irreversibly. Some data may be lost or blocked. Your personal data, password, credit card numbers are liable to theft!

How to remove viruses?
Step 1. Click on the button to download the antivirus certified by Microsoft
Step 2. Install antivirus for analysis and remove viruses

Safe-surfing.info adsIf the computer gets infected Safe-surfing.info virus, web browsers will start opening Safe-surfing.info page all of sudden. Below this message, there is a ridiculously looking button “I removes viruses.” It seems that scammers behind Safe-surfing.info project are not native English speakers. It goes without saying that you should work your way around this button and quit such scam page immediately. We assume that installing the program behind this button can compromise your system with rogue anti-spyware software[3] or even malware, so it is better to stay away from it. If your browser keeps launching this page again and again, we highly recommend you to scan the system with anti-spyware program to detect the program that keeps sending you these fake warnings[4] every day. Our team suggests using ReimageIntego or Malwarebytes software, but if you want, you can try to remove Safe-surfing.info adware with the help of tutorial written by our experts. If you decide to carry out Safe-surfing.info removal instructions, we would like to remind you that you must complete each step carefully – do not skip any step if you do not understand how to carry out instructions written in it. You can always send a question to our support team and get some tips.

How did this adware manage to get into my computer?

Adware programs are incredibly annoying. We are 99% sure that Safe-surfing.info hijack happened at the moment you installed another free program using Default or Standard settings. We never recommend these installation settings because they are usually filled with offers to install “recommended programs” alongside your chosen software, and typically users are not so happy about these extra free items added to their downloads. In most cases, they are only meant to deliver sponsored content[5] or dangerous ads, which, to be honest, are completely unnecessary in our lives. To avoid installing unwanted items, we suggest choosing Custom or Advanced options for installing software. These settings will allow you to look through the list of optional programs and will give you a chance to reject the ones you do not need.

How can I remove Safe-surfing.info adware?

There is no reason to ignore alerts that Safe-surfing.info virus sends to you. We highly recommend you to remove Safe-surfing.info adware using anti-malware program that can quickly eliminate all browser add-ons, installed items, files and also changes made to system settings. It is the easiest way to clean up your computer; however, if you are strictly against using anti-spyware or anti-malware programs, you can try to delete the infection using Safe-surfing.info removal tutorial that is provided below.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

Offer
do it now!
Download
Reimage Happiness
Guarantee
Download
Intego Happiness
Guarantee
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Safe-surfing.info ads, follow these steps:

Delete Safe-surfing.info from Windows systems

If you receive the described alerts or if you agreed to install the software promoted on the Safe-surfing.info page, we suggest you complete these instructions carefully. Uninstall every program that looks at least a bit suspicious to you!

To remove Safe-surfing.info from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Safe-surfing.info (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Get rid of Safe-surfing.info from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Safe-surfing.info from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Safe-surfing.info-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Safe-surfing.info, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Safe-surfing.info and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Safe-surfing.info-related entries.Uninstall from Mac 2

Uninstall Safe-surfing.info from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Safe-surfing.info and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Safe-surfing.info removal.Reset Internet Explorer

Remove Safe-surfing.info ads from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Safe-surfing.info-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase Safe-surfing.info from Mozilla Firefox (FF)

Eliminate all add-ons that were added without your authorization.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Safe-surfing.info and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Safe-surfing.info did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Safe-surfing.info removal.Reset Firefox 2

Eliminate Safe-surfing.info from Google Chrome

Delete extensions that you cannot remember installing. You should know that the extension might be called with a name that has nothing to do with “safe” or “surfing.” Just delete extensions that seem suspicious to you.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Safe-surfing.info by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Safe-surfing.info-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Safe-surfing.info removal.Reset Chrome 2

Delete Safe-surfing.info from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Safe-surfing.info and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Olivia Morelli
About the company Esolutions

References

  1. olivier says:
    March 17th, 2017 at 3:44 pm

    Im so glad I didnt install that fake “Microsoft” software!

  2. karma says:
    March 17th, 2017 at 3:45 pm

    Thanks for telling us! I didnt know that such scam type exists.

  3. Osc4r says:
    March 17th, 2017 at 3:46 pm

    My mother was just about to install that piece of malware but thanks god she invited me to take a look at this scam pop-up she received from safe-surfing.info. I did run a couple of full system scans and it seems that the infection was removed succesfully.

  4. 92793 says:
    March 17th, 2017 at 3:46 pm

    Thanks. I was thinking about installing that program but I removed it just on time!

Your opinion regarding Safe-surfing.info ads