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Remove ads (Virus Removal Instructions) - Microsoft Support Scam

removal by Olivia Morelli - - | Type: Adware says your computer is infected – but should you believe it?

Questions about ads virus is a malicious[1] computer program created only to advertise a phishing website[2] Therefore, you should not believe what messages originating from that website say. Once installed, the shady program will start redirecting you to the URL we mentioned over and over again. It will also show you pop-ups with short warnings such as “ says: WARNING! Your Windows has been infected by viruses! It is recommended to analyze now.” After closing this pop-up, you will see a website with a big Chrome logo on it and some text below it. This website seems to be related to “(13) viruses were detected on the system” Tech Support Scam virus. However, scam virus displays a slightly different message, which says:

(13) viruses were detected on your computer.

These dangerous viruses can damage your computer irreversibly. Some data may be lost or blocked. Your personal data, password, credit card numbers are liable to theft!

How to remove viruses?
Step 1. Click on the button to download the antivirus certified by Microsoft
Step 2. Install antivirus for analysis and remove viruses ads
If the computer gets infected virus, web browsers will start opening page all of sudden.
Below this message, there is a ridiculously looking button “I removes viruses.” It seems that scammers behind project are not native English speakers. It goes without saying that you should work your way around this button and quit such scam page immediately. We assume that installing the program behind this button can compromise your system with rogue anti-spyware software[3] or even malware, so it is better to stay away from it. If your browser keeps launching this page again and again, we highly recommend you to scan the system with anti-spyware program to detect the program that keeps sending you these fake warnings[4] every day. Our team suggests using Reimage Reimage Cleaner or Malwarebytes software, but if you want, you can try to remove adware with the help of tutorial written by our experts. If you decide to carry out removal instructions, we would like to remind you that you must complete each step carefully – do not skip any step if you do not understand how to carry out instructions written in it. You can always send a question to our support team and get some tips.

How did this adware manage to get into my computer?

Adware programs are incredibly annoying. We are 99% sure that hijack happened at the moment you installed another free program using Default or Standard settings. We never recommend these installation settings because they are usually filled with offers to install “recommended programs” alongside your chosen software, and typically users are not so happy about these extra free items added to their downloads. In most cases, they are only meant to deliver sponsored content[5] or dangerous ads, which, to be honest, are completely unnecessary in our lives. To avoid installing unwanted items, we suggest choosing Custom or Advanced options for installing software. These settings will allow you to look through the list of optional programs and will give you a chance to reject the ones you do not need.

How can I remove adware?

There is no reason to ignore alerts that virus sends to you. We highly recommend you to remove adware using anti-malware program that can quickly eliminate all browser add-ons, installed items, files and also changes made to system settings. It is the easiest way to clean up your computer; however, if you are strictly against using anti-spyware or anti-malware programs, you can try to delete the infection using removal tutorial that is provided below.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove ads, follow these steps:

Delete from Windows systems

If you receive the described alerts or if you agreed to install the software promoted on the page, we suggest you complete these instructions carefully. Uninstall every program that looks at least a bit suspicious to you!

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Get rid of from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

Eliminate all add-ons that were added without your authorization.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

Delete extensions that you cannot remember installing. You should know that the extension might be called with a name that has nothing to do with “safe” or “surfing.” Just delete extensions that seem suspicious to you.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Delete from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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  1. olivier says:
    March 17th, 2017 at 3:44 pm

    Im so glad I didnt install that fake “Microsoft” software!

  2. karma says:
    March 17th, 2017 at 3:45 pm

    Thanks for telling us! I didnt know that such scam type exists.

  3. Osc4r says:
    March 17th, 2017 at 3:46 pm

    My mother was just about to install that piece of malware but thanks god she invited me to take a look at this scam pop-up she received from I did run a couple of full system scans and it seems that the infection was removed succesfully.

  4. 92793 says:
    March 17th, 2017 at 3:46 pm

    Thanks. I was thinking about installing that program but I removed it just on time!

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