Unable to access Gmail and constantly being redirected
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Xing*
Joined: 05 Sep 2009
Posts: 4
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 Post subject: Unable to access Gmail and constantly being redirected |
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I was infected with Windows Protection Suite (badware) recently, but I removed it. However, it may have left some aftereffects (or it could be a new virus) because I get redirected sometimes when I click a google link and I can't access my gmail. Every time I click the gmail button, it says connection failed. I also have a hard time browsing in general, with the computer slowing down occasionally, especially when I try to visit google.
Help would be appreciated, and thank. But please keep things as simple as possible, because I'm not a computer expert by any means. |
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Sat Sep 05, 2009 2:49 am
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rodi
Site Admin
Joined: 23 Jun 2009
Posts: 128
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Hello and welcome to the 2-spyware.com
Likely, it's a Google redirect virus or a Trojan. First of all, use the fillowing tools:
1. ComboFix
http://www.forospyware.com/sUBs/ComboFix.exe
Note: rename ComboFix.exe to Combo-Fix.exe before running it. Then just follow the prompts.
2. CCleaner
http://www.ccleaner.com
Also make sure your Windows HOSTS file is not effected.
c:\windows\system32\drivers\etc\hosts
Open hosts file with Notepad and make sure there are only one line. Usually this one:
127.0.0.1 localhost
Good luck! |
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Sat Sep 05, 2009 8:23 am
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Xing*
Joined: 05 Sep 2009
Posts: 4
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For the first link, I don't understand Spanish. =[
And I don't understand most of your post either. Can you please put them in simpler words? |
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Sat Sep 05, 2009 8:52 pm
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Xing*
Joined: 05 Sep 2009
Posts: 4
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Sorry, ignore my last post.
I used Combo-Fix, and I think the redirection problem is gone; however, I still can't access my gmail and search functions are still slow.
How can I fix that? |
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Sun Sep 06, 2009 1:14 am
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rodi
Site Admin
Joined: 23 Jun 2009
Posts: 128
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What browser do you use? Try to use another browser and see if the problem persists. |
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Mon Sep 07, 2009 10:24 am
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Xing*
Joined: 05 Sep 2009
Posts: 4
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I tried both Firefox and Explorer.
Is this likely a Trojan or the effects of the previous virus? |
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Mon Sep 07, 2009 6:00 pm
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rodi
Site Admin
Joined: 23 Jun 2009
Posts: 128
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You have to make sure that Windows Hosts file is not effected. Also check DNS settings and browser settings (LAN settings). |
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Wed Sep 09, 2009 7:11 am
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