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Remove Clouded (Virus Removal Instructions) - Recovery Instructions Included

removal by Olivia Morelli - -   Also known as Clouded ransomware | Type: Ransomware

Clouded invents new and very malicious strategy for data encryption

Clouded ransomware is an encryption-based [1] parasite which attacks computers and aims to take their specific files hostage. Archives, media files, Office documents and similar files are of particular interest to the virus developers because they bear personal value to the victims. The relevance of the encrypted files is especially important in the further step of the attack — ransom demands. The correlation behind this is simple — the more personal files the ransomware encrypts, the more victims are willing to pay for their decryption. Currently, the extortionists demand 0.1 BTC [2] for data decryption, but even after making the payment, you can’t be sure whether you will receive the promised decryption key. It is very possible that the criminals will simply vanish with your money, leaving your files unreadable and appended with .cloud extensions. No matter how we would like to say that Clouded virus is decryptable, sadly, it’s not. There is currently no free decryptions software that would allow the ransomware victims to recover their files without supporting virus creators. And it seems that the malware experts will have to go a long way to create one because unlike most ransomware, this one creates individual encryption keys for each of the encrypted files. On top of it all, the virus is programmed to destroy all the encrypted files once the clouded.exe, doccompressed.exe or any of its executable files are terminated. You can try bypassing this malicious functionality by making backup copies of the encrypted files using specialized utilities such as CryptoSearch [3]. If you manage to secure the files, you can remove Clouded ransomware with professional antivirus software such as Reimage Reimage Cleaner Intego and wait for the decryptor to be invented. To recover files faster, you may also try out alternative methods provided at the end of this article.

Clouded virus

Questions about Clouded

If you have never had your computer infected with ransomware before and feel uncertain what warning signs to look for, pay attention to the speed and performance quality of your device. Slowly operating or malfunctioning system is a tell-tale sign which signals that something might be wrong with your computer. Of course, you have to be extremely observant and know your device as the back of your hand to notice such changes. It is more common for the victims to notice the attack when it has already taken place. Typically, a ransom note is the initial thing that gives Clouded malware away. Below you can see a transcript of this note:

All your documents have been encrypted by the Clouded ransomware!
Any new files will deleted, so do not try to download or move/copy files to this computer!
– How do I decrypt my files?
– In order to decrypt your files, you must pay atleast 0.1 BTC to the Bitcoin address
1FoRjcEbKfL949gKGE7Etk7sKPtYJq7QVy and press “Check and Decrypt”.
– What's Bitcoin?
– It's a cryptocurrency and an electronic payment system. More information at
button [Check and Decrypt]
IMPORTANT: DO NOT turn off your computer while this screen is displayed or your files will be lost forever!

Of course, you should not follow any of the demands listed in this note. Instead, start making preparations for the Clouded removal.

Image demonstrating Clouded virusOnce the computer is encrypted, Clouded virus drops a ransom note you can see above and opens it in the new window. If the victim closes this window or restarts the PC, the encrypted files are destroyed.

Experts opinion: Ransomware is most likely spreading via spam

While there currently there is no certainty about how Clouded virus spreads, the experts believe that the virus distribution strategy should not differ from the rest of the malware in this category. Experts are almost certain that at least on some degree, Clouded ransomware virus developers rely on malicious spam campaigns [4] to deliver malware on targeted devices. There are numerous malicious botnets such as Numucod or Grum [5] that are responsible for spreading spam throughout the world in various shapes and sizes. Having this in mind, you should forget the habit of opening random emails without checking their origin. Spare some time to investigate where the email came from and whether you really expected such letter to reach you. If anything raises suspicions — check back with the sender or simply delete the virus from your PC.

The benefits of automatized Clouded removal

Using reputable antivirus software to remove Clouded virus or other malware from the infected system is the best choice you have in this situation because this malware is very aggressive and any mistake while uninstalling it may end up in the loss of personal data or a complete corruption of the system. We firmly advise you trust Clouded removal only to the hands of professional security vendors who will make sure to provide you with the best service.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Clouded, follow these steps:

Remove Clouded using Safe Mode with Networking

Clouded ransomware virus may destroy your files if you fail to remove it from your device carefully. To safe yourself from unwanted errors, please decontaminate the virus by following the steps below:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Clouded

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Clouded removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Clouded using System Restore

If the ransomware is making it impossible to remove its malicious contents from your computer, you should use the following trick to decontaminate it:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Clouded. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Clouded removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Clouded from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

Since the virus is currently undecryptable, we suggest you try out the alternative data recovery methods our experts have indicated below.

If your files are encrypted by Clouded, you can use several methods to restore them:

How can you use Data Recovery Pro for the recovery of your files?

Data Recovery Pro is a simple automatic tool you can use for the recovery of your encrypted data. Learn how to use it in the tutorial below:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Clouded ransomware;
  • Restore them.

Recover files encrypted by Clouded ransomware by applying Windows Previous Versions feature

Windows Previous Versions feature is a data recovery method which exclusively works only when the System Restore feature is enabled. If it was not enabled before the virus hit your device, the recovery won't work.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try out Shadow Explorer as an alternative data recovery method

Follow the guidelines down below to recover your data using Shadow Explorer. Remember that this strategy will not work if ransomware deletes Volume Shadow Copies of the files, so you may have to go for some other recovery solution instead.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Clouded and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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