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Remove File-help@india.com ransomware / virus (Free Guide) - Virus Removal Guide

removal by Ugnius Kiguolis - - | Type: Ransomware

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Questions about File-help@india.com ransomware virus

File-Help@india.com virus appears to be a ransomware-type program[1] that tries to extort victims after encrypting their files with RSA cryptography. Once this piece of Globe ransomware-based[2] malware slips into a computer, it runs itself and starts a process, which is in charge for encrypting data stored on the computer. The process also scrambles the original file names and adds .File-Help@india.com.mails file extension to them. This extension clarifies that the file has been modified. The virus then completes these tasks:

  • bcdedit.exe /set {default} bootstatuspolicy ignoreallfailures
  • vssadmin.exe Delete Shadows /All /Quiet
  • bcdedit.exe /set {default} recoveryenabled No

File-help@india.com ransomware virusFile-help@india.com ransomware virus corrupts all files on the compromised computer, and leaves a short message in How to Recover Files.hta file.

Once these tasks are completed, the victim loses the chance to recover files from Volume Shadow copies[3]. The virus also disables Startup Repair[4]. As soon as the malware modifies all files, it stops and creates a How to Recover Files.hta ransom note, which carries victim’s personal ID, some information about the ransomware and instructions on how to purchase a decrypter. Criminals ask the victim to write them to File-Help@india.com email or use Bitmessage service instead. The ransom note also informs that the victim has seven days to purchase the decryption key; otherwise, it will be removed from criminals’ servers for good. The ransomware says that it wants to get 0.8 BTC in exchange for the unique decryption key, which can restore victim’s files. It promises to increase the price within five days to 1.5 BTC if the victim fails to pay on time. The ransom note says that victims “really get the decryptor” after paying; however, we do not tend to believe what cyber criminals say.

File-Help@india.com ransom note

The ransomware industry is booming because of victims who pay ransoms[5] to the cyber criminals, so please, do not motivate ransomware crooks by giving them your money. File-Help@india.com ransomware mostly targets businesses that can and will pay the ransom, but if you are a home user who encountered a ransomware attack, try to find copies of your files in CDs, DVDs, Dropbox, email account, and other data storage means. Before trying to find these files, remove File-Help@india.com ransomware with a powerful virus removal tool such as Reimage Reimage Cleaner Intego. We heartily suggest you use an automatic ransomware removal tool instead of trying to delete the virus on your own because you can easily miss a couple of malicious files and leave your system vulnerable to further infections this way. A full system clean-up should be done using only professional anti-spyware or anti-malware tools!

How did ransomware manage to get into my computer system?

You should be extremely cautious when opening emails sent by unsolicited individuals, and remember that cyber criminals can name themselves however they want. They can easily create a fake email that seems to belong to Amazon or Paypal employee, and use it to send malicious letters to people. Before you open an email, inspect the sender’s email address and, if you are unsure about the genuineness of it, search it up online. You can even call the company that ostensibly sent you the letter and ask them about the message and files attached to it. Finally, it is essential to use up-to-date programs, because if you forget to update them and use their old versions, they make your computer vulnerable to malware attacks. Cyber criminals can easily exploit vulnerabilities in outdated software and execute commands via them. This way, they can infect your computer with ransomware or nasty Trojans quickly.

Best tricks to remove File-Help@india.com ransomware

When a certain ransomware hits a computer, users start looking for information about it online, and of course, they try to find ways to decrypt their files. Sadly, speaking about data recovery means, backups are still the number one antidote to ransomware attack. If you have a backup, you can simply remove encrypted files along with the virus and import untouched data copies to the system. However, if you do not have a backup, it can take months, if not years to recover your data. However, you can try using Globe decryption tool after File-Help@india.com removal – it might help you to restore some files. You can find more data restoration options below.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove File-help@india.com virus, follow these steps:

Remove File-help@india.com using Safe Mode with Networking

In case your files were corrupted by this Globe ransomware version, follow these steps to delete the malware from your PC.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove File-help@india.com

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete File-help@india.com removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove File-help@india.com using System Restore

If the method 1 didn't help you to delete the virus, follow these instructions.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of File-help@india.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that File-help@india.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove File-help@india.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

These are general data recovery methods we recommend for users who get attacked by Globe ransomware versions:

If your files are encrypted by File-help@india.com, you can use several methods to restore them:

Data Recovery Pro

Recover at least part of your files using this tool called Data Recovery Pro. It can help you to find recoverable files in minutes.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by File-help@india.com ransomware;
  • Restore them.

Use Globe decrypters

Emisoft has released three decrypters for different Globe versions – one of them might help you to recover your files. You can download these decrypters as well as find more information about each of them by visiting the official Emsisoft's Globe, Globe2 or Globe3 decrypter page.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from File-help@india.com and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References

  1. Josie says:
    March 14th, 2017 at 11:00 am

    Cannot get rid of this ransomware…. The ransom note wont disappear from the screen even if I try to close it… I think my computer is not responding!

  2. AnthonWilliams says:
    March 14th, 2017 at 11:01 am

    Thanks for the help. I had a backup that I used to restore my files. Im glad that you described the ransomware so precisely – now I understand how these viruses work. Good job!

  3. dylan says:
    March 14th, 2017 at 11:01 am

    MY FILES ARE GONE OH MY GOD! I do not have backups!!!! Please, dont tell me it is not possible to recover them!

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