Remove File-help@india.com ransomware / virus (Free Guide) - Virus Removal Guide

removal by Ugnius Kiguolis - - | Type: Ransomware

File-help@india.com virus Removal Guide

What is File-help@india.com ransomware virus?

The latest news about File-Help@india.com ransomware virus

File-Help@india.com virus appears to be a ransomware-type program[1] that tries to extort victims after encrypting their files with RSA cryptography. Once this piece of Globe ransomware-based[2] malware slips into a computer, it runs itself and starts a process, which is in charge for encrypting data stored on the computer. The process also scrambles the original file names and adds .File-Help@india.com.mails file extension to them. This extension clarifies that the file has been modified. The virus then completes these tasks:

  • bcdedit.exe /set {default} bootstatuspolicy ignoreallfailures
  • vssadmin.exe Delete Shadows /All /Quiet
  • bcdedit.exe /set {default} recoveryenabled No

File-help@india.com ransomware virusFile-help@india.com ransomware virus corrupts all files on the compromised computer, and leaves a short message in How to Recover Files.hta file.

Once these tasks are completed, the victim loses the chance to recover files from Volume Shadow copies[3]. The virus also disables Startup Repair[4]. As soon as the malware modifies all files, it stops and creates a How to Recover Files.hta ransom note, which carries victim’s personal ID, some information about the ransomware and instructions on how to purchase a decrypter. Criminals ask the victim to write them to File-Help@india.com email or use Bitmessage service instead. The ransom note also informs that the victim has seven days to purchase the decryption key; otherwise, it will be removed from criminals’ servers for good. The ransomware says that it wants to get 0.8 BTC in exchange for the unique decryption key, which can restore victim’s files. It promises to increase the price within five days to 1.5 BTC if the victim fails to pay on time. The ransom note says that victims “really get the decryptor” after paying; however, we do not tend to believe what cyber criminals say.

File-Help@india.com ransom note

The ransomware industry is booming because of victims who pay ransoms[5] to the cyber criminals, so please, do not motivate ransomware crooks by giving them your money. File-Help@india.com ransomware mostly targets businesses that can and will pay the ransom, but if you are a home user who encountered a ransomware attack, try to find copies of your files in CDs, DVDs, Dropbox, email account, and other data storage means. Before trying to find these files, remove File-Help@india.com ransomware with a powerful virus removal tool such as ReimageIntego. We heartily suggest you use an automatic ransomware removal tool instead of trying to delete the virus on your own because you can easily miss a couple of malicious files and leave your system vulnerable to further infections this way. A full system clean-up should be done using only professional anti-spyware or anti-malware tools!

How did ransomware manage to get into my computer system?

You should be extremely cautious when opening emails sent by unsolicited individuals, and remember that cyber criminals can name themselves however they want. They can easily create a fake email that seems to belong to Amazon or Paypal employee, and use it to send malicious letters to people. Before you open an email, inspect the sender’s email address and, if you are unsure about the genuineness of it, search it up online. You can even call the company that ostensibly sent you the letter and ask them about the message and files attached to it. Finally, it is essential to use up-to-date programs, because if you forget to update them and use their old versions, they make your computer vulnerable to malware attacks. Cyber criminals can easily exploit vulnerabilities in outdated software and execute commands via them. This way, they can infect your computer with ransomware or nasty Trojans quickly.

Best tricks to remove File-Help@india.com ransomware

When a certain ransomware hits a computer, users start looking for information about it online, and of course, they try to find ways to decrypt their files. Sadly, speaking about data recovery means, backups are still the number one antidote to ransomware attack. If you have a backup, you can simply remove encrypted files along with the virus and import untouched data copies to the system. However, if you do not have a backup, it can take months, if not years to recover your data. However, you can try using Globe decryption tool after File-Help@india.com removal – it might help you to restore some files. You can find more data restoration options below.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of File-help@india.com virus. Follow these steps

Manual removal using Safe Mode

In case your files were corrupted by this Globe ransomware version, follow these steps to delete the malware from your PC.

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
    Settings
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
    Reboot
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.
    Startup

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Downloads
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):

    %AppData%
    %LocalAppData%
    %ProgramData%
    %WinDir%

After you are finished, reboot the PC in normal mode.

Remove File-help@india.com using System Restore

If the method 1 didn't help you to delete the virus, follow these instructions.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of File-help@india.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with ReimageIntego and make sure that File-help@india.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove File-help@india.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

These are general data recovery methods we recommend for users who get attacked by Globe ransomware versions:

If your files are encrypted by File-help@india.com, you can use several methods to restore them:

Data Recovery Pro

Recover at least part of your files using this tool called Data Recovery Pro. It can help you to find recoverable files in minutes.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by File-help@india.com ransomware;
  • Restore them.

Use Globe decrypters

Emisoft has released three decrypters for different Globe versions – one of them might help you to recover your files. You can download these decrypters as well as find more information about each of them by visiting the official Emsisoft's Globe, Globe2 or Globe3 decrypter page.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from File-help@india.com and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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