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Neptune ransomware virus. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Ransomware
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Neptune ransomware virus: is it a dangerous cyber threat?

Neptune ransomware virus is a recently spotted malware[1] that hasn’t started active distribution campaign. It seems that the virus might be just a test version that examines possibilities to infect computer users and cause as much damage as possible[2]. File-encrypting viruses are known for their blackmailing techniques[3], and successful money making schemes[4]. Researchers are still investigating this brand new cyber threat and try to figure out whether it can harm computers or not. The virus is executed and activated from neptune ransomware.exe file. However, there’s an assumption that Neptune ransomware cannot actually encrypt files. It would be good news for the computer users who are afraid of losing their personal data. However, while researchers are trying to comprehend this parasite, many ransomware viruses are trying to get inside your computer and encrypt your files. For this reason, you should don’t wait until the virus strikes and be prepared for the worst. We highly recommend making data backups. They would be important and valuable if you managed to meet Neptune virus or other file-encrypting malware.

Ransomware viruses always demand to pay the ransom in order to get back encrypted files. However, Neptune removal should be your primary task if you managed to get infected with this pest. Just like any other ransomware virus, have to employ professional anti-malware program and run a full system scan. We suggest using Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus for this task. However, the virus might be stubborn and resistant. If you cannot install or run malware removal tool, please follow our prepared instructions below. They will help to disable and remove Neptune from the PC.

How to avoid file-encrypting viruses?

Neptune malware hasn’t started spreading actively yet; though, it’s important to talk about possible distribution techniques. The majority of ransomware spread using the same methods. If you know about them and take some precautions[5], you shouldn’t encounter ransomware attack. Ransomware viruses often spread via malicious email attachments. These emails pretend to be sent from various official organizations and urge to open the attached document that is often named as invoice, statement, CV, and similarly; however, they are infected. Another popular distribution technique is malvertising that allows placing malicious ads on infected and legitimate websites. Thus, you cannot be sure whether you actually get a discount code, Neptune virus or other ransomware. What is more, file-encrypting viruses also spread as bogus software updates and downloads or using exploit kits. For this reason, it’s important to keep all your programs up-to-date and known the reliable sources for the downloads.

What should I do if I got infected with Neptune ransomware?

It doesn’t matter whether you have been infected with Neptune ransomware or any other cyber infection; the first thing you have to do is to remove it from the computer. Cyber threats, such as ransomware, not only encrypt files but also make the system vulnerable. While virus resides on the computer, other cyber threats might use security vulnerabilities to get inside your computer. As a result, you might experience even bigger damage. Not only you may lose your personal documents or pictures, but also login details, credit card or banking information. It goes without saying that you may lose your money or even identity. Thus, you have to remove Neptune from the computer using reputable malware removal tools, such as Reimage, Malwarebytes Anti Malware or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus. If you cannot install one of these programs, you need to reboot your computer to the Safe Mode and repeat the installation. The instructions below explain how to do it. This method allows disabling the virus and removing it automatically. If the virus managed to encrypt or lock your files, you might need data backups to recover them. Bear in mind that Neptune removal does not retrieve the files. However, if you do not have data backups, please try our suggested data recovery methods below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Neptune ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Neptune virus Removal Guide:

Remove Neptune using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If Neptune ransomware virus blocks access to the security programs and prevents from removing it automatically, you need to reboot your PC to the Safe Mode, and try to eliminate virus again.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Neptune

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Neptune removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Neptune using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If the previous method did not help, follow the steps below. After rebooting your PC, you will be able to install your chosen malware removal tool.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Neptune. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Neptune removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Neptune from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Neptune, you can use several methods to restore them:

Restore files encrypted by Neptune ransomware virus with Data Recovery Pro

Data Recovery Pro helps to recover corrupted, deleted or encrypted files. Follow these to restore at least some of your files:

Try Windows Previous Versions feature to restore files encrypted by Neptune ransomware

If System Restore function has been enabled before ransomware attack, you can try to recover individual files by following these steps:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use ShadowExplorer to restore files encrypted by Neptune virus

If ransomware failed to delete Volume Shadow Copies, you could use ShadowExplorer to restore your files.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Neptune and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References


  • Ruth

    No!!! not another ransomware!

  • Vivian

    Thanks for the tips how to avoid the virus.

  • Raitt

    developers of the ransomware should stop!