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Recoverhelp@protonmail.ch ransomware virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware
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What makes Recoverhelp@protonmail.ch a dangerous cyber infection?

Recoverhelp@protonmail.ch virus is a new cyber infection that the virus analysts have confirmed to be a variant of the Fantom ransomware. Just like its predecessor, this virus targets computers in an attempt to steal the containing files and then later exchange them for money. In the past couple of years, such fraudulent money-making technique has become especially popular among malware developers because the financial profit gained from it is usually quick and generous. Families of viruses like Fantom are especially dangerous because they are more widespread and unpredictable. The follow-up version of these parasites may change their design, ways of hijacking the system, etc. However, Recoverhelp@protonmail.ch ransomware does not move off far from the initial Fantom version. In fact, some aspects of their behavior on the infected computers are completely identical. They both get stealthily installed on the computer and display a fake Windows Update loading screen while encrypting the files. Once the encryption is done the predetermined files on the computer become inaccessible and even unrecognizable because the virus replaces their regular names to random strings of characters, additionally appending the “.locked4” extension at the end. The hackers use the public key to encrypt the data, but it can only be decrypted with a private one. Unfortunately, if you do not send the extortionist the money they demand in exchange for this key, you can consider your data as good as gone. Even if you pay and ask for the decryption key, you may suddenly find yourself facing a brick wall because the extortionist will probably be gone the moment they receive the money. Don’t support cyber crime. Remove Recoverhelp@protonmail.ch virus from your computer without delay. Use Reimage to fix your PC. 

Image of Recoverhelp@protonmail.ch ransomware virus

The hackers usually tend to reveal more information about their creations and even themselves through the ransom notes they leave on the infected computers. Though this particular virus does not create a text version of the note like most ransomware usually do, it generates a pop-up window and displays the following text:

YOUR FILES HAVE BEEN ENCRYPTED!
Your files encrypted, only way to restore data is get decryption software from us.
Decryption of your files is SIMPLE task:
1. Write on email recoverhelp@protonmail.ch with your Personal id.
2. Send donation 1.0376000 BTC on given wallet in answer. (You may send 1 small file for test decryption before payment.)
3. Get decryption software and restore files.
If you not getting answer from recover@protonmail.ch register here -> hxxp://bitmsg.me
Write message with your Personal id and email to:
[String_of_random_characters]

NOTE
Write us soon as you can so we can save you contacts, because evil companies can block our email.
Do not try restore your files if you don’t have backups of them, this is useless and you may lose all data permanently.
Your personal ID –

In the note, the scammers ask the victims to “donate” for the decryption software instead of demanding them to pay the ransom plain and straight. This might suggest that the extortionists are attempting to diminish their image as vicious criminals. Nevertheless, the ransom they are requiring is far from modest. 1.0376 Bitcoin or over 770 dollars must be sent to their account to receive (or not) the decryption tool. Despite paying such large amount of money, better focus on the Recoverhelp@protonmail.ch removal and try out alternative ways to recover your data.

How is this virus delivered to the computer?

Recoverhelp@protonmail.ch virus usually reaches computers with the help of spam email attachments. Sadly, the extortionists are becoming increasingly better at tricking the potential victims into downloading the infected email attachments which bring the malicious Recoverhelp@protonmail.ch payload along. They are disguising the virus-carrying documents as speeding tickets, invoices, flight booking confirmation, etc. It is not surprising that so many users get hooked and unknowingly download the virus on their computers. What can we make of ransomware victim’s experience is that taking the time to investigate the received emails is vital, especially if received emails come from unknown senders. It is important to carefully evaluate the sender and the content of the email itself as corrupt emails will most likely feature grammar or spelling errors.

Recoverhelp@protonmail.ch removal techniques:

The complexity of Recoverhelp@protonmail.ch virus makes its removal process highly complicated. Some of the virus components might be left on the computer to continue the malicious activities even after the Recoverhelp@protonmail.ch removal is completed. So, the virus is best removed when an automatic anti-malware utility is involved. Remember, though that virus might be programmed to block antivirus software from running. If this happens when you remove Recoverhelp@protonmail.ch, follow the instructions below. These steps will help you unblock the antivirus and finish cleaning up your PC.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Recoverhelp@protonmail.ch ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Recoverhelp@protonmail.ch virus Removal Guide:

Remove Recoverhelp@protonmail.ch using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Recoverhelp@protonmail.ch

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Recoverhelp@protonmail.ch removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Recoverhelp@protonmail.ch using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Recoverhelp@protonmail.ch. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Recoverhelp@protonmail.ch removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Recoverhelp@protonmail.ch from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Recoverhelp@protonmail.ch, you can use several methods to restore them:

Using Data Recovery Pro for file retrieval

Data Recovery Pro — a professional application designed to restore encrypted or accidentally deleted documents, pictures or programs. It can be used to recover various file formats documents stored on the hard drive and save the recovered data to a chosen destination. Data recovery using this software goes as follows:

Using Windows Previous Versions feature for data recovery

After you remove Recoverhelp@protonmail.ch from your computer, then it is time for the data decryption. Windows Previous Versions feature only recovers individual files, so if you are hoping for a full system recovery, you may need to try some other technique. NOTE! For this method to work, you should have had the System Restore function enabled before the virus infiltration. If you had, please follow this guide here:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Using ShadowExplorer to restore files

If the ransomware your computer is infected with does not delete Shadow Volume Copies of the encrypted files, you have a chance to recover them using ShadowExplorer. To do that properly, complete the following steps:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Recoverhelp@protonmail.ch and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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