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OpenCandy ads. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Adware

OpenCandy is an application which injects computers with unwanted programs

OpenCandy virus
OpenCandy unwanted program may install browser hijackers, toolbars, extensions, etc.

Adware OpenCandy is a dubious application created by SweetLabs which infiltrates machines with other unwanted software, including browser hijackers,[1] browser add-ons or toolbars, other adware programs, system optimizers, questionable security software, etc. Adware comes bundled together with most popular and useful Windows programs. The suspicious app also spies on users by gathering a certain type of information without their knowledge and sends it out to third-parties for advertisement purposes.

SUMMARY
Name OpenCandy
Type Adware
Developed by SweetLabs
First seen 29.11.2010
Processes spidentifier.exe and rundll32.exe
Distribution Software bundling
Symptoms Changed homepage, extra apps installed without consent, advertisement, redirects, etc.
Elimination  Download and install Reimage; otherwise check our manual guide below

OpenCandy can change startup page by modifying Google Chrome, Internet Explorer, Mozilla Firefox, Safari or other browser's settings, install additional components without permission (such as Pokki), which can ultimately lead to intrusive advertisement and rerouting practices. It is not a secret that adware dramatically diminishes web surfing experience and is never welcomed on any PC. Nevertheless, the app enters machines legally, as users technically (although most likely unintentionally) accept the installation.

Open Candy is a Windows executable file which was first noticed in November 2010. The software module consists of a Microsoft Windows library, that can be hidden in any Windows installer. The Task Manager usually shows the following processes running: spidentifier.exe and rundll32.exe, although other processes used by unintentionally installed programs may run as well. Users should remove OpenCandy virus to stop these processes, as well as prevent the infiltration of additional unwanted programs.

Applications that distribute OpenCandy adware are well-known and reputable. One might ask why respected developers would include such dubious app in their installers? The answer is quite simple – revenue. Software development often costs a lot of money and authors simply want to gain extra cash by bundling unwanted programs. It has been publicized minimally before, and developers do not like to speak about it. Nevertheless, it is slowly coming to light: we all know that Java popularized the notorious Ask toolbar, which is now considered malware by Microsoft.[2]

Be careful when installing one of these applications, as they might include Open Candy bundled:

  • DivX
  • Avast Antivirus Free
  • FileZilla
  • uTorrent
  • PDFCreator
  • mIRC, etc.

As we already mentioned, OpenCandy is adware program which seeks to gain monetary benefit by injecting additional programs into as many users' PCs as possible. Every install results in revenue, therefore, it is the biggest developers' interest. Ultimately, installed programs clutter and bloat the system, resulting in a frustrating experience for users. Thus, even though it might seem like some programs are “free” – they are not.

To further increase the benefit for themselves, Open Candy creators gather data about users' browsing activities and share it with third parties. This is widely practiced across many platforms; however, it is done without users' consent, which is highly controversial practice.

Adware programs do not bring any benefit and only flood the PC with unnecessary software. Thus, we suggest performing OpenCandy removal as soon as possible. For that, you can use Reimage or eliminate the PUP manually using our instructions below.

Adware slips in into machines undetected due to software bundling

Seemingly, unwanted apps may show up entirely out of nowhere. It is not true, however, and you did give your permission to install these applications (even without noticing it). Next, Next, Next, Next… done! That is what most people do during the installation of software. Do we need to mention Term and Conditions? Nobody reads that. Right? Well, it is a bad practice, as these documents can provide vital information on what you agree to.

Unfortunately, not many of us do that, as we all want to be done with the installation as soon as possible. It is a wrong way to approach it, as this behavior can compromise your virtual safety and computer security. Thus, be attentive and do not rush. Carefully look at each of the installation steps, and always pick Advanced settings when prompted. Then, eliminate all the pre-ticked components before the process is complete. Naturally, Recommended or Quick method should be avoided at all times – it might hinder the option to opt out of unwanted programs.

OpenCandy ads
OpenCandy can offer a variety of toolbars and other apps, although most of them are useless and simply clutter the browser

Best strategies to remove OpenCandy virus from the infected computer

Technically, OpenCandy virus belongs to the category of potentially unwanted programs and is, mostly, harmless. However, security experts[3] note that it may also cause a bunch of various inconveniences during your browsing sessions, such as system slowdowns, suspicious redirects, the appearance of annoying advertisements and so on.

If you want to prevent all that, we recommend you remove OpenCandy right away. For that, you can either follow a guide provided below and get rid of this adware manually or install one of the anti-spyware programs to perform automatic elimination on your computer. In fact, we highly recommend you to select automatic OpenCandy removal option to make sure that every component related to this adware is gone.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
Press mentions on Reimage
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove OpenCandy ads, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete OpenCandy from Windows systems

To delete OpenCandy adware from Windows OS, follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall OpenCandy and related programs
    Here, look for OpenCandy or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove OpenCandy from Mac OS X system

If you want to get rid of the PUP from Mac, follow these instructions:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for OpenCandy or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate OpenCandy from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for OpenCandy and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete OpenCandy removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall OpenCandy ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, OpenCandy should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase OpenCandy from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select OpenCandy and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete OpenCandy removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of OpenCandy from Google Chrome

You have to manually reset Google Chrome after uninstallation of the PUP is complete:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select OpenCandy and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete OpenCandy removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete OpenCandy from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for OpenCandy or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete OpenCandy removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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References

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