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Remove SurfMate ads (Free Instructions) - Removal Guide

removal by Lucia Danes - - | Type: Adware
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How practical are SurfMate notifications?

If you are searching for a way to boost up your shopping rate, SurfMate virus is surely not the app to be trusted. It is none other than adware-type program which is oriented to Mac OS users. In other words, this PUP is likely to hijack the latter sooner than Windows OS users. Nonetheless, it does not mean that you should let your guard down. When this adware settles on the computer, your browser‘s performance greatly deteriorates. First of all, it is likely to append its sponsored extensions. They are promoted as tools to enhance your browsing and shopping experience. Though there are extensions which supposedly save your money [1], we do not recommend using them. It is often the case, that similar programs and extensions collect quite much personal information in order to deliver most relevant offers. Therefore, not all of them ensure the high-class protection of such important data. On the other hand, the disclosure of Web of Trust user data selling case reminds to remain critical while browsing [2]. Proceed to SurfMate removal and get acquainted with the prevention tips.

Questions about SurfMate ads

After taking a look at the front page of this application, it becomes evident that the application is mainly targeting female population as it provides an ability to find discount codes and suitable offers faster. It claims to deliver only targeted SurfMate ads and ensures that users will not go to any trouble during the installation. This adware application has an identical design to several other applications, such as ShoppyTool, etc. However, the number of identical applications with slightly altered title suggests that the owner attempts to fill the market with their applications. In fact, these programs might fall to meet users’ expectations. They are more inclined on collecting users’ data rather than providing relevant information. Popping ads in the middle of a video or other attention-attracting activity [3] is surely a disturbing phenomenon. However, their annoying behavior is nothing compared to where they can misguide to. Due to SurfMate redirect, you might find yourself in the domains crammed with questionable content. It might harbor quite bothersome malware. In order to reduce the risk of endangering your computer to external threats, you should remove SurfMate. Reimage Reimage Cleaner Intego comes in handy.

The image of SurfMate

How does the adware spread?

You may have installed the application deliberately via its official website. Alternatively, the PUP might have slithered into the device via “bundling” technique. Specifically, it travels as an additional application to popular freeware. Users rarely glance to the installation wizard and, consequently, they fail to notice add-ons. Likewise, SurfMate hijack occurs. If you intend to prevent such infiltration, opt for “Custom” settings. Unmark unwanted applications and only then proceed with the installation wizard. Taking into account the rise of various viruses and online scams [4], IT experts and online activists have been making up techniques to ensure better online security and users’ privacy [5]. However, efforts and cautiousness of each individual play a significant role. 

SurfMate eradication steps

If you are looking for a quick SurfMate removal solution, we recommend installing an anti-spyware application. Update it and run the scan. For your surprise, you will find it useful when confronting more elaborate virtual threats. If you are used to dealing with computer infections manually, remove SurfMate virus using the below-indicated instructions. Taking a look at privacy policy and users’ reviews is a useful habit which helps you avoid troublesome computer pests.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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To remove SurfMate ads, follow these steps:

Erase SurfMate from Windows systems

To remove SurfMate from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to SurfMate (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate SurfMate from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for SurfMate or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete SurfMate from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for SurfMate and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete SurfMate removal.Reset Internet Explorer

Get rid of SurfMate ads from Microsoft Edge

Follow the steps to fully eradicate Surf Mate adware. After that, reset the settings so that all additional scripts and files are terminated.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the SurfMate-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove SurfMate from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to SurfMate and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case SurfMate did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete SurfMate removal.Reset Firefox 2

Uninstall SurfMate from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to SurfMate by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the SurfMate-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete SurfMate removal.Reset Chrome 2

Erase SurfMate from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to SurfMate and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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References

This entry was posted on 2017-01-09 at 08:01 and is filed under Adware, Viruses.

  1. lelanmoy says:
    January 13th, 2017 at 8:57 am

    Ads on the TV have also been a pain in the neck, but on the web, they even might be corrupted..can it get worse?

  2. kamiTopo says:
    January 13th, 2017 at 8:58 am

    Removed it in a flash!

  3. lifeinplanetP says:
    January 13th, 2017 at 9:00 am

    Long time ago, I accidentally installed the app with the same cover but only different name. The developers didnt advance much, did they?

Your opinion regarding SurfMate ads