ransomware / virus (Simple Removal Guide) virus Removal Guide

What is ransomware virus?

What is known about ransomware? virus is yet another ransomware, which indicates the renewal of FenixLocker ransomware virus[1], which has been recently cracked by iT experts who specialize in reverse-engineering malware. This virus has been identified as FenixLocker because it used to insert a string “FenixIloveyou!!” into every encrypted file. Speaking of the new version of it, which is dubbed ransomware, we must say that it appears to be an enhanced virus that uses KXCD number generator to protect password generation. The virus inserts a ransom note called Help to decrypt.txt into every file that holds encoded data, also drops one on the desktop. These ransom notes do not provide a lot of information, but informs the victim about what needs to be done to restore encrypted files. The culprits ask the victim to send the unique identification key to and wait for instructions. It seems that criminals have changed the contact email address because earlier they used the inbox of account.

Image of virus on screen

If your files have been jeopardized by this virus, most likely you will not be able to open or edit them. This is the aim of cyber criminals – they want you to lose access to your files, memories, and all important data that you store in your computer[2]. Please bear in mind that malware analysts managed to defeat the previous virus’ version, and some signs show that decrypter might be published soon, too. We definitely recommend you to keep your money to yourself and not pay the ransom that these hideous frauds demand you to pay. They tend to ignore victims after they pay the ransom, so expect to be forgotten even if you pay the ransom[3]. You must understand that ransomware authors only care about money, and they do not waste time trying to send out decryption keys to everyone who paid the ransom. So instead of wasting your money, remove virus as soon as you can. The easiest way to eliminate the ransomware is to run a malware-removal tool, so you can use FortectIntego or similar software. You can find a short guide on how to start removal right below the article. Such viruses typically tend to block security programs, so you might not be able to delete it before you reboot your computer into a Safe Mode with Networking.

How ransomware viruses are distributed?

There are dozens of ways how ransomware finds a gap to slip into your computer system[4]. Of course, in the majority of cases, it obfuscates itself as a safe file and rides into the computer system as a Trojan horse when downloaded/opened by a user who doesn’t recognize that it is a malicious file. The most popular ransomware distribution method is sending this virus via email, so beware of deceptive emails that ostensibly deliver you important files or programs. Watch out for emails that contain a lot of grammar mistakes, also those that promise too good to be true deals, and never open file attachments or links (not even the Unsubscribe button!) if the email comes from an unknown sender. Next, ransomware is distributed via malvertising, so watch out for fake ads online. There are so many fake advertisements and untrustworthy websites, and it can be hard to identify which one is dangerous and which one is not. Clicking on a corrupted ad[5] can take you to hazardous websites or convince you to install a malicious program. A trustworthy anti-malware software can protect you and avoid these risks.

How to uninstall this virus?

Users who have their computers compromised by virus should backup encrypted data and wait for a decryption tool. Bear in mind that it is not easy to create it, so if you have been infected, better be patient. If you do not plan to pay the ransom, remove ransomware now using the anti-malware program. removal instructions are below.

do it now!
Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of virus. Follow these steps

Manual removal using Safe Mode

Please do not try to remove ransomware automatically. You should be using a professional tool for it. Therefore, we recommend using FortectIntego. To restore data, use instructions we present or use a backup.

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by, you can use several methods to restore them:

Data Recovery Pro

If you cannot restore your files because you have no backup, then you have two opportunities left – pay the ransom or try to use third-party tools to restore your files. One of such tools is Data Recovery Pro, and we highly recommend it!

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by ransomware;
  • Restore them.

Find previous file copies

This method helps to restore individual files, so bear in mind that you cannot use it on all encrypted files at once. P.S. This method works only if you enable System Restore function.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

If this free guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Alice Woods
About the company Esolutions