As per the “how to remove malware” instructions I downloaded the software onto a working device paid the $29.99 in order to remove the malware, copied onto a flash drive and ran it on the affected device. Unfortunately as the virus has stopped the internet connection I cannot use the software to remove the problem as it won’t activate on that machine!! Help!!
How to eliminate FBI virus? Cannot activate SpyHunter 4!
ktcymru, | FBI virus |
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It seems that you have a mutating ransomware virus on your computer, which can stand against our previously-given removal instructions. Sorry about that. However, you still have some options when trying to remove this virus. First of all, as you are a paid Spyhunter's customer, you can get a help from their professional technicians and have your malware removed for you. This option is called ‘Spyware HelpDesk’ and you can get more details on this post: What to do when Antispyware program fails to remove infection?.
Another option - follow these steps:
1) Reboot you infected PC to ‘Safe mode with command prompt’ to disable virus (this should be working with all versions of this threat)
2) Run Regedit
3) Search for WinLogon Entries and write down all the files that are not explorer.exe or blank. Replace them with explorer.exe.
4) Search the registry for these files you have written down and delete the registry keys referencing the files.
5) Reboot and run a full system scan with updated SpyHunter to remove remaining files.
Please, contact us again if these two options are not working for you.
2spyware team