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Remove Claro Search Virus (Removal Guide) - Aug 2017 update

removal by Olivia Morelli - - | Type: Browser Hijackers

Reasons why you should not trust Claro Search

The screenshot of Claro Search main page

Claro Search is a browser hijacker that might alter browser’s settings and force victims to use a questionable search engine. However, these changes might be unexpected because the PUP[1] spreads in software packages and might enter the system silently. What is worse, it might not be easy to get rid of the hijacker easily.

Claro Search engine is developed by Babylon Software and can appear in your browser after installing Babylon Toolbar. Once installed it might change default search engine, homepage, and new tab page settings by entering, or URL. Nevertheless, its design looks legit and might resemble Google; it’s not a credible search provider.

The problem is that search engine is designed to combine organic search results with sponsored ones and serve them for the user. Third-party advertisers who sponsor Claro Search want to promote their web pages via this search engine, and it seems that authors of this potentially unwanted program (PUP) rush to allow them to do so.

The analysis of the hijacker revealed risky Claro Search redirect tendencies. Some links appeared on the search results page reroute to sites that seem potentially dangerous. Some of them suggest participating in shady surveys,[2] and others advertise software or updates. However, these offers can be filled with questionable components or even malicious files that can mess up your computer system.

Sponsored search results presented by these vague search tools might be based on your browsing habits. Indeed, Claro Search might spy on your browsing activity and find out what websites you visit, what ads do you click on, what you search for, and even more. Thus, you might be tricked into clicking a potentially dangerous link or ad.

To avoid possible threats and use a reputable search engine, you have to remove Claro Search or/and Babylon Toolbar and adjust browser's settings in a proper way. We suggest using Reimage or another reliable anti-malware software for this task. It is going to wipe all spyware and malware related components from your computer for good.

If you are thinking about manual Claro Search removal, you can find detailed instructions at the end of the article. They will explain how to uninstall all hijacker-related browser extensions, plugins or programs entirely.

Questions about Claro Search Virus

The picture of Claro Search browser hijacker
Claro Search redirects to that displays tons of paid links in the search results page.

The secret and silent infiltration method of the browser hijacker

Claro Search hijack can hit computers of users that are unaware of it. Potentially unwanted programs can enter your computer together with shareware and free programs, such as gaming software, bogus updates and the like.

People can install this program unintentionally if they rely on Quick/Standard installation setup. Keep in mind that these settings do not openly disclose about third-party software and install additional components silently.

However, you can avoid this from happening, if you choose Advanced/Custom setup and carefully follow the process. If you find pre-selected agreements to change your search engine to or install Babylon Toolbar, you have to uncheck these entries and stop their installation.

Uninstall Claro Search from your PC entirely

The quickest way to fix browser-related problems is to remove Claro Search using anti-malware software. It is the most efficient method of cleaning the computer from unwanted programs.

However, if you do not think that it is the best way to uninstall this nasty hijacker, you can try Claro Search removal instructions below. Follow them carefully, and shortly you won't have to encounter this suspicious search tool anymore.

If English is not your native speech, you can find hijacker’s removal instructions on our partners’ websites written in Spanish,[3] French,[4] Russian[5] and others.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Claro Search virus, follow these steps:

Erase Claro Search from Windows systems

Use instructions provided below and remove the following programs:

  • Claro Search;
  • Babylon Toolbar;
  • DefaultTab;
  • DefaultTabChrome;
  • Browser Manager by Bit89;
  • and, of course, all other suspicious programs that you cannot remember installing.

    1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
    2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
    3. Uninstall Claro Search and related programs
      Here, look for Claro Search or any other recently installed suspicious programs.
    4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
    5. Remove Claro Search from Windows shortcuts
      Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
    6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

    Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

    Remove Claro Search from Mac OS X system

    Clean your Mac by removing the following applications:

    • Claro Search;
    • Babylon Toolbar;
    • DefaultTabChrome;
    • DefaultTab;
    • Browser Manager by Bit89;
    • and all other suspicious applications that you cannot remember adding to your Mac.

    1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
    2. Wait until you see Applications folder and look for Claro Search or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

    Delete Claro Search from Internet Explorer (IE)

    Follow these steps fix Internet Explorer after the hijack:

    1. Remove dangerous add-ons
      Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
    2. You will see a Manage Add-ons window. Here, look for Claro Search and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
    3. Change your homepage if it was altered by virus:
      Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
    4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
    5. Reset Internet Explorer
      Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
    6. Here, select Reset.
    7. When in the new window, check Delete personal settings and select Reset again to complete Claro Search removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

    Get rid of Claro Search virus from Microsoft Edge

    These guides will tell you how to get rid of the virus entirely:

    Reset Microsoft Edge settings (Method 1):

    1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
    2. Click Settings to open more options.
    3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
    4. Here, select all what you want to remove and click Clear. Select 'Clear' button
    5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
    6. When in Processes tab, search for Microsoft Edge.
    7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
    8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

    Resetting Microsoft Edge browser (Method 2):

    If Method 1 failed to help you, you need to use an advanced Edge reset method.

    1. Note: you need to backup your data before using this method.
    2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
    3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
    4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
    5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
    6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
      Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
      Copy and paste a required command and press 'Enter'

    Once these steps are finished, Claro Search should be removed from your Microsoft Edge browser.

    Uninstall Claro Search from Mozilla Firefox (FF)

    Follow these instructions to uninstall Claro Search from Mozilla Firefox:

    1. Remove dangerous extensions
      Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
    2. Here, select Claro Search and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
    3. Change your homepage if it was altered by virus:
      Click on the menu (top right corner), choose Options General.
    4. Here, delete malicious URL and enter preferable website or click Restore to default.
    5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
    6. Reset Mozilla Firefox
      Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
    7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Claro Search removal. Click on 'Reset Firefox' button for a couple of times

    Eliminate Claro Search from Google Chrome

    Taking these steps is necessary for eliminating Claro Search from Google Chrome:

    1. Delete malicious plugins
      Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
    2. Here, select Claro Search and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
    3. Change your homepage and default search engine if it was altered by your virus
      Click on menu icon and choose Settings.
    4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
    5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
    6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
    7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
    8. Reset Google Chrome
      Click on menu icon on the top right of your Google Chrome and select Settings.
    9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
    10. Click Reset to confirm this action and complete Claro Search removal. Click on 'Reset' button to complete your removal

    Erase Claro Search from Safari

    Clean Safari web browser from undwanted components by following these instructions:

    1. Remove dangerous extensions
      Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
    2. Here, select Extensions and look for Claro Search or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
    3. Change your homepage if it was altered by virus:
      Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
    4. Here, look at the Homepage field. If it was altered by Claro Search, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
    5. Reset Safari
      Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
    6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Claro Search removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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Removal guides in other languages

  1. claro search support says:
    December 26th, 2012 at 8:50 am

    Hello from Claro search support team!
    Claro search is very easy to remove, please follow this link: to get full and quick instructions.
    In case you need more, feel free to contact us at:, well be glad to help you with any issue!

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