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Remove Claro Search Virus (Removal Guide) - Aug 2017 update

removal by Olivia Morelli - - | Type: Browser Hijackers

Reasons why you should not trust Claro Search

The screenshot of Claro Search main page

Claro Search is a browser hijacker that might alter browser’s settings and force victims to use a questionable search engine. However, these changes might be unexpected because the PUP[1] spreads in software packages and might enter the system silently. What is worse, it might not be easy to get rid of the hijacker easily.

Claro Search engine is developed by Babylon Software and can appear in your browser after installing Babylon Toolbar. Once installed it might change default search engine, homepage, and new tab page settings by entering mixidj.claro-search.com, isearch.claro-search.com or isearch.babylon.com. URL. Nevertheless, its design looks legit and might resemble Google; it’s not a credible search provider.

The problem is that isearch.claro-search.com search engine is designed to combine organic search results with sponsored ones and serve them for the user. Third-party advertisers who sponsor Claro Search want to promote their web pages via this search engine, and it seems that authors of this potentially unwanted program (PUP) rush to allow them to do so.

The analysis of the hijacker revealed risky Claro Search redirect tendencies. Some links appeared on the search results page reroute to sites that seem potentially dangerous. Some of them suggest participating in shady surveys,[2] and others advertise software or updates. However, these offers can be filled with questionable components or even malicious files that can mess up your computer system.

Sponsored search results presented by these vague search tools might be based on your browsing habits. Indeed, Claro Search might spy on your browsing activity and find out what websites you visit, what ads do you click on, what you search for, and even more. Thus, you might be tricked into clicking a potentially dangerous link or ad.

To avoid possible threats and use a reputable search engine, you have to remove Claro Search or/and Babylon Toolbar and adjust browser's settings in a proper way. We suggest using Reimage Reimage Cleaner Intego or another reliable anti-malware software for this task. It is going to wipe all spyware and malware related components from your computer for good.

If you are thinking about manual Claro Search removal, you can find detailed instructions at the end of the article. They will explain how to uninstall all hijacker-related browser extensions, plugins or programs entirely.

Questions about Claro Search Virus

The picture of Claro Search browser hijackerClaro Search redirects to isearch.claro-search.com that displays tons of paid links in the search results page.

The secret and silent infiltration method of the browser hijacker

Claro Search hijack can hit computers of users that are unaware of it. Potentially unwanted programs can enter your computer together with shareware and free programs, such as gaming software, bogus updates and the like.

People can install this program unintentionally if they rely on Quick/Standard installation setup. Keep in mind that these settings do not openly disclose about third-party software and install additional components silently.

However, you can avoid this from happening, if you choose Advanced/Custom setup and carefully follow the process. If you find pre-selected agreements to change your search engine to isearch.claro-search.com or install Babylon Toolbar, you have to uncheck these entries and stop their installation.

Uninstall Claro Search from your PC entirely

The quickest way to fix browser-related problems is to remove Claro Search using anti-malware software. It is the most efficient method of cleaning the computer from unwanted programs.

However, if you do not think that it is the best way to uninstall this nasty hijacker, you can try Claro Search removal instructions below. Follow them carefully, and shortly you won't have to encounter this suspicious search tool anymore.

If English is not your native speech, you can find hijacker’s removal instructions on our partners’ websites written in Spanish,[3] French,[4] Russian[5] and others.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Claro Search virus, follow these steps:

Erase Claro Search from Windows systems

Use instructions provided below and remove the following programs:

  • Claro Search;
  • Babylon Toolbar;
  • DefaultTab;
  • DefaultTabChrome;
  • Browser Manager by Bit89;
  • and, of course, all other suspicious programs that you cannot remember installing.

    1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
    2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
    3. Uninstall Claro Search and related programs
      Here, look for Claro Search or any other recently installed suspicious programs.
    4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
    5. Remove Claro Search from Windows shortcuts
      Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
    6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

    Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

    Remove Claro Search from Mac OS X system

    Clean your Mac by removing the following applications:

    • Claro Search;
    • Babylon Toolbar;
    • DefaultTabChrome;
    • DefaultTab;
    • Browser Manager by Bit89;
    • and all other suspicious applications that you cannot remember adding to your Mac.

    If your macOS is displaying some infection symptoms, proceed with the following guide:

    Remove Claro Search from Applications folder:

    1. From the menu bar, select Go > Applications.
    2. In the Applications folder, look for Claro Search-related entries.
    3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

    To fully remove Claro Search, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

    1. Select Go > Go to Folder.
    2. Enter /Library/Application Support and click Go or press Enter.
    3. In the Application Support folder, look for any dubious entries related to Claro Search and then delete them.
    4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Claro Search-related entries.Uninstall from Mac 2

    Delete Claro Search from Internet Explorer (IE)

    Follow these steps fix Internet Explorer after the hijack:

    Remove dangerous add-ons:

    1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
    2. Pick Manage Add-ons.
    3. You will see a Manage Add-ons window. Here, look for Claro Search and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

    Change your homepage if it was altered:

    1. Open IE and click on the Gear icon.
    2. Select Internet Options.
    3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
    4. Click Apply and then select OK.Reset IE homepage

    Delete temporary files:

    1. Press on the Gear icon and select Internet Options.
    2. Under Browsing history, click Delete…
    3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

    Reset Internet Explorer:

    1. Click on Gear icon > Internet options and select Advanced tab.
    2. Select Reset.
    3. In the new window, check Delete personal settings and select Reset again to complete Claro Search removal.Reset Internet Explorer

    Get rid of Claro Search virus from Microsoft Edge

    These guides will tell you how to get rid of the virus entirely:

    Delete unwanted extensions from MS Edge:

    1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
    2. From the list, pick the Claro Search-related extension and click on the Gear icon.
    3. Click on Uninstall at the bottom.Remove extensions from Edge

    Clear cookies and other browser data:

    1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
    2. Under Clear browsing data, pick Choose what to clear.
    3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

    Reset MS Edge if that above steps did not work:

    1. Press on Ctrl + Shift + Esc to open Task Manager.
    2. Click on More details arrow at the bottom of the window.
    3. Select Details tab.
    4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

    If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

    1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
    2. Press Ctrl + A on your keyboard to select all folders.
    3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
    4. Now right-click on the Start button and pick Windows PowerShell (Admin).
    5. When the new window opens, copy and paste the following command, and then press Enter:

      Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

    Instructions for Chromium-based Edge

    Delete extensions from MS Edge (Chromium):

    1. Open Edge and click select Settings > Extensions.
    2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

    Clear cache and site data:

    1. Click on Menu and go to Settings.
    2. Select Privacy and services.
    3. Under Clear browsing data, pick Choose what to clear.
    4. Under Time range, pick All time.
    5. Select Clear now.Clear browser data from Chroum Edge

    Reset Chromium-based MS Edge:

    1. Click on Menu and select Settings.
    2. On the left side, pick Reset settings.
    3. Select Restore settings to their default values.
    4. Confirm with Reset.Reset Chromium Edge

    Uninstall Claro Search from Mozilla Firefox (FF)

    Follow these instructions to uninstall Claro Search from Mozilla Firefox:

    1. Remove dangerous extensions
      Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
    2. Here, select Claro Search and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
    3. Change your homepage if it was altered by virus:
      Click on the menu (top right corner), choose Options General.
    4. Here, delete malicious URL and enter preferable website or click Restore to default.
    5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
    6. Reset Mozilla Firefox
      Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
    7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Claro Search removal. Click on 'Reset Firefox' button for a couple of times

    Eliminate Claro Search from Google Chrome

    Taking these steps is necessary for eliminating Claro Search from Google Chrome:

    1. Delete malicious plugins
      Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
    2. Here, select Claro Search and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
    3. Change your homepage and default search engine if it was altered by your virus
      Click on menu icon and choose Settings.
    4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
    5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
    6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
    7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
    8. Reset Google Chrome
      Click on menu icon on the top right of your Google Chrome and select Settings.
    9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
    10. Click Reset to confirm this action and complete Claro Search removal. Click on 'Reset' button to complete your removal

    Erase Claro Search from Safari

    Clean Safari web browser from undwanted components by following these instructions:

    1. Remove dangerous extensions
      Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
    2. Here, select Extensions and look for Claro Search or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
    3. Change your homepage if it was altered by virus:
      Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
    4. Here, look at the Homepage field. If it was altered by Claro Search, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
    5. Reset Safari
      Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
    6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Claro Search removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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References
Removal guides in other languages

  1. claro search support says:
    December 26th, 2012 at 8:50 am

    Hello from Claro search support team!
    Claro search is very easy to remove, please follow this link:
    http://info.claro-search.com/uninstall.html to get full and quick instructions.
    In case you need more, feel free to contact us at:
    Support@Claro-Search.com, well be glad to help you with any issue!

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