ransomware / virus (Removal Instructions) virus Removal Guide

What is ransomware virus? ransomware hunts for your files virus operates as a file-encrypting malware. If you follow the trends in the IT sphere, this title might be familiar to you. In fact, this cyber infection is the improved version of former crypto-malware – It seems that the crooks are the same gang who once in a while release a new infection to terrorize the virtual community. 2016 year has been full of cyber surprises: while some ransomware threats are amusing, others became a real headache not only to the victims but virus researchers as well [1]. However, this file-encrypting threat is not the final verdict. Remove and proceed to the file recovery steps.

Along with notorious and highly complex threats, such as Cerber, this family of file-encrypting malware has still retained its position. Though they do not attract much attention, their persistence reemergence signifies the strength of these viruses. Speaking about malware, there is very little information on what kind of threat it is and what size of ransom it requires. Following the manner of previous infections of this family, the amount is estimated to be 1 BTC which at the moment equals to 792 USD. Even though the amount of money might not be too high for you to risk remitting the payment, note that there is no guarantee that the gearheads will transfer all and undamaged files to you [2].

The example of

The key strength of this virus lies in employing a complex RSA algorithm. Since it is comprised of complex series of ciphers, finding an alternative matching key is nearly impossible. Likewise, crooks aware of this, threaten its victims to remit the payment if they want to retrieve the files. However, every software, every app, and every technique have a weakness. Some researchers claim to have found the way how to decrypt the data [3]. Meanwhile, you should concentrate on removal.

When did this infection enter my device?

It is likely that Decryptallfiles3 has slithered into your device through an attachment. Spam emails remain the most popular technique for distributing file-encrypting viruses. In order to deliver the payload successfully, the crooks tend to hide the binary in .exe, .doc or .js file. At first glance, the email might look like an ordinary delivery report or invoice. When victims open up the attachment, the malware is extracted and the operation to encrypt the data starts. After that, all your files are locked and have .decryptallmyfiles3 extension. Locky developers even dared to disguise under such popular shopping websites such as Amazon. Though the major security companies have joined forces, the cyber criminals firmly stand their ground [4]. hijack might also happen due to visiting the website infected with exploit kits. In order to ward them off, you need to arm up with security tools. The combination of anti-virus and anti-spyware application significantly lowers the chances of infection.

Getting rid of malware

If you are willing to eradicate the infection fully, install FortectIntego or Malwarebytes. These utilities are specifically designed for detecting the infected binaries and apps. If you update both, your anti-virus and anti-spyware, these tools will ensure better protection of the entire system [5]. After you completely remove virus, you can concentrate on file recovery. Find more information about it below. Lastly, keep in mind that your participation is of key importance improving the overall level of your security.

do it now!
Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of virus. Follow these steps

Manual removal using Safe Mode

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by, you can use several methods to restore them:

Opting for ShadowExplorer

The former version is known to delete shadow volume copies which usually happen to be the last resort for victims’ to recover the files. Though only highly complex threats employ this feature, the ransomware tries to destroy any alternative chances to recover the data. It is not known whether the current version eliminates these copies as well, you should still give it a try.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Anti-malware specialist

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