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Remove virus (Removal Instructions) - Jul 2017 update

removal by Ugnius Kiguolis - - | Type: Browser hijacker

Reasons not to ignore hijack redirects can make you visit untrustworthy websites virus may look like a great tool for searching the web. Unfortunately, you should stay away from this search engine as far as possible. This potentially unwanted program (PUP) will set as your home, new tab, and search engine address without asking for your approval in a direct way.

If your homepage or a default search engine has recently been replaced with this questionable website, it is a clear indication that your PC has been hijacked by NavSmart. In this case, you need to take care of your PC system without wasting your time. The easiest and almost effortless way to do that is to scan it with a reliable anti-spyware program.

Trying to remove virus manually can end up badly if you lack skill and experience dealing with such infections. Thus, we recommend using hijacker removal guidelines we added at the end of this page.

Typically to the majority of browser hijackers, the one we discuss today cannot go without its vague components. These are additional files and programs, such as browser extensions, toolbars, quick search boxes and add-ons that the culprit installs on the computer without asking user’s permission.

This software is designed to obstruct NavSmart removal. Even if the main program is terminated, the rest of its components can set the dubious URL as the default search engine and homepage again. That is why so many users complain that Navsmart keeps coming back. In order to eliminate the virus completely, you will have to hunt all these additionally installed components down and delete the related components.

Questions about virus

You can install this browser hijacker on your computer without realizing that as it has been actively promoted as an optional component of download managers, PDF creators, video streaming software and similar freeware. Once it is let into the system, it alters browsers' settings right away. As a result, its victim becomes incapable of avoiding this hijacker because it shows up every time he or she launches the web browser or opens a new tab. browser hijacker replaces default homepage and new tab page address in victim's browsers and might start causing redirects to suspicious sites filled with promotional content.

This web page is cluttered with shortcuts leading to all sorts of places on the Internet. While some of these sites are definitely reliable, some of them might be not. It is not advisable to click on these shortcuts as you might be unexpectedly rerouted to entirely different web pages.

This potentially unwanted program is designed to reroute users to particular websites and drive web traffic to them but bear in mind that these redirects can force you to visit high-risk Internet sites, too. All of these shady redirects generate pay-per-click (or pay-per-visit) revenue for the developers of the shady search tool, however, these redirects can pose a threat to your privacy and your PC.

In our opinion, this site is untrustworthy and you should never use it instead of Google or other well-known search engine. If you have just discovered it on your web browser, you should uninstall NavSmart from your computer without hesitation. You can quickly detect and delete it with a help of an anti-spyware program like ReimageIntego.

To sum up, these are the reasons why you should keep your distance from it and avoid using its services:

  • According to security experts, this program should be added to “browser hijacker” category because it can show you altered search results and then redirect you to sponsored websites.
  • Such activity is used for earning the money which is collected in exchange for increased visitors' traffic.
  • Unfortunately, external websites you might access via this dubious search service can pose a threat to your computer and your privacy.

TIP: If your browser displays hxxp:// site but there's no search engine on it, it means that the domain's registration expired and wasn't renewed. In such case, you still need to remove the hijacker that keeps redirecting you to that suspicious domain.

Methods used to promote fake search engines

You might allow Nav Smart hijack to occur when installing computer programs without paying attention to their installation process. Unfortunately, some computer users believe that all it takes to install the program is just to click “Next” button in its installation setup.

That is entirely incorrect, because by installing programs like that, you can easily contaminate your computer system with unnecessary and even dangerous programs. Now, we would like to explain what is the right way to install programs on your PC.

  1. When you launch an installer, do not rush.
  2. It is strongly advisable to look through documents it provides, and we are talking about Privacy Policy and Terms of Use documents.
  3. When you finish reading them, think if there were any suspicious statements that make you wonder about the reliability of your selected program.
  4. Next, adjust installation settings to avoid letting PUPs into your computer. Instead of leaving pre-selected option (Default or Standard), switch the selection and set Advanced or Custom settings.
  5. Then you will see a list of bonus apps added to your download – these are likely to be potentially unwanted programs.
  6. Deselect them and proceed with the installation.

Uninstall using expert tips

You must remove virus from your browser to continue browsing the Internet safely. In order to do it, you need to uninstall all of its components from the PC. For that, you need to check several locations on your computer, including browser settings and also a list of recently installed programs.

You can find more detailed instructions on how to uninstall this potentially unwanted software below. To complete removal, scan your computer with a trustworthy anti-spyware software and see if you have deleted all components of it.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Delete from Windows systems

When trying to remove NavSmart from Windows OS and prevent its reappearance in the future, you should uninstall all questionable programs via Add/Remove Programs.

Remember that you won't get rid of this PUP by removing an app that tricked you into installing this browser hijacker. However, deleting it alongside the hijacker is a highly recommended option.

We suggest looking for applications called “Web Companion” (by Lavasoft) and “TubeBox” (by Freetec) and uninstall them. Then, reset your browser following the instructions provided below.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase from Mac OS X system

You need to find every component related to the described hijacker. This is the only way to remove this browser redirect virus and be sure that it won't come back after rebooting the system. 

In your application manager locate programs called Web Companion and TubeBox and uninstall them. Then, it is time to reset your browser. Do that following the instructions below.

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove virus from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for virus-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove virus, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to virus and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the virus-related entries.Uninstall from Mac 2

Get rid of from Internet Explorer (IE)

After you are finished resetting your Internet Explorer, right-click the browser icon, navigate to “Properties”. Then choose “Shortcut” and delete the appended from the “Target” line.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete virus removal.Reset Internet Explorer

Remove from Mozilla Firefox (FF)

When you reset Mozilla, right-click its icon on your desktop, go to “Properties”. In the “Shortcut” tab, find “Target” line and delete the appended at the end of it.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

When Google Chrome browser is reset, close it and right-click on its icon located on your desktop. Open the “Properties” window and go to the “Shortcut” tab. You will see a prompt called “Target” and appended at the end. Delete this appendix, press “OK” and “Continue”.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Delete from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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  1. Nina says:
    June 14th, 2016 at 9:30 am

    useless search, i dont know who would want to use! at first, it seems normal, but later it starts to open random websites instead of ones that you want to visit!!!!

  2. Amber says:
    June 14th, 2016 at 9:31 am

    I hate this virus!!! Cannot uninstall it!!!

  3. Mattias18 says:
    June 14th, 2016 at 9:33 am

    I did uninstall it using these instructions, have you even tried to use them…? Strange

  4. Silber says:
    June 14th, 2016 at 9:33 am

    nasty hijacker… I dont want it in my computer!

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