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Remove virus (Free Instructions) - updated Jul 2019

removal by Julie Splinters - - | Type: Adware is a rogue application that infiltrates the system without permission and manifests strange behavior is the adware program that displays fake Windows alerts stating about detected problems. virus is a traffic exchange software or adware that injects webpages you visit with tons of commercial content. Those advertisements display content that promotes other software and often has Ads by on the pop-up or banner. This is the first indication that your machine is at risk or already has a PUP infection. This intruder continuously monitors your Internet browsing activity from the first minute of cyber infiltration. Since this is the ad-supported site it gathers such data for the later malvertising use.

Questions about virus

Unfortunately, this potentially unwanted program even is associated with technical support scams, in particular, Microsoft Security Essentials Alert. The adware displays these fake alerts about security issues and pretends to offer a solution for the error. The message also tricks people into calling the fake technical support via the phone number that redirects the victims to criminals and scammers instead.

Name virus
Type  Adware
Category Potentially unwanted program 
Symptoms Displays advertisements, creates traffic redirects to ad-supported pages and causes alerts, fake error messages. technical support scams campaigns
Distribution Freeware infiltrations, software bundling
Causes  Microsoft Security Essentials Alert
Elimination Use ReimageIntego for removal adware functions as a shady website[1] with the sign-up form. Even though there is a punchline “Ethic change with technology,” the website does not indicate any privacy policy nor terms of use – obligatory elements of a reliable site. It has been on the web already since last year. Despite its promise “coming soon,” there was no change. Since then it has been labeled as adware.

However, due to its odd behavior, virus researchers suspect it might be related to a tech support scam. You might be redirected a browser-based scam site which alarms you with supposedly infected system. In order to remove the virus, you may be asked to call +1-888-496-5150 or alternative number. Exit the window and clean the browser from its web scripts.

Other than the scam message there is nothing wrong with your machine and the fake alert only focuses on tricking you into revealing personal information, paying for suspicious service or visiting a more questionable site that promotes shady software.

Users also complain about additional issues regarding this PUP:

  • redirects to shady pages;
  • advertisements injected on commonly found pages;
  • suspicious processes running in the background;
  • installed programs and tools. is the PUP that has links to a tech support scam.

Nonetheless, if you have been bothered by constant redirects to this adware[2], you can proceed to the elimination steps. For the removal process, you need to focus on automatic tools like an anti-malware program. This is the best solution for any potentially unwanted program because a full system check indicates various issues including such intruders.

The functions of adware

The most prevalent property of this PUP comes as the display of annoying advertisements. What is more, you might notice that additional toolbars and browser plug-ins are attached. In general, an adware program should not be present in any user’s computer. Thus, hurry up with removal.

It seems that the owners of this website are still preparing to launch the official website. If you enter it, you see the front page saying that the domain is not active yet and, in the case of inquiry, you can enter your contact information. In addition, the web page is protected by certain technology to evade spam emails.

Though this quality might suggest the reliability of the web page, the adware still successfully operates in a background. Since it travels in sneaky ways, you might not suspect that the PUP resides on the operating system. 

Nonetheless, you might consider excessive advertising as the sign of the adware. The pop-ups contain almost invisible “ ads” labeling[3]. You might notice enormous entity of ads varying from banners of suggesting to install new security applications to commercial offers recommending the newest game.

If you are not careful and click on those ads you might be misled to the websites not only with advertising content but to the domains which might be infected with high-level viruses [4]. In this manner, redirect tendency might even bring damaging effects.

In addition, we would like to encourage you to restrain from downloading any applications or updating the software from the domains promoted by the adware. Before your PC performance deteriorates, remove virus. You can do it faster with automatic antivirus tools. PUP

Adware distribution tendencies

Often, the adware exploits the chance to infiltrate the system when users install other free programs. There is a common tendency to rush through the installation instructions and click “Next’ without the awareness of other possible programs.

“Basic” settings often hid the optional attachments which cover or another adware-type software. In order to spot them before they get installed along with the primarily downloaded application, opt for “Custom” mode.

Likewise, you will be able to detect all unnecessary applications. When you make sure that none suspicious programs sneak into the OS, install the wanted software. Such cautiousness will help you escape the hijack of other PUPs in the future [5].

Get rid of quickly and clean the machine fully

You can try two methods to remove The manual instructions are necessary for the elimination of the PUP the usual way can be found below. Do not forget that you will need to pay utmost attention while going through all the stages. If this option does not seem convenient, opt for automatic removal. Install the anti-spyware program.

After that, run the system scan. You can be sure that the security software will deal with the adware in no time. In addition, it is an invaluable guarantor of computer safety. virus removal is needed especially because of the reason that this program tracks and collects various information about your online behavior. Remember that adware installs other applications with the purpose of creating more redirects and keeping the machine infected.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Remove from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Erase virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

Pay attention to every step to eliminate adware effectively. Full browser reset is a faster option. 

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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  1. David says:
    July 18th, 2016 at 3:04 am

    It even doesnt work officially but it still manages to cause great disturbance.

  2. Luna45 says:
    July 18th, 2016 at 3:05 am

    Thank you for the instructions.

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