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Remove virus (Free Instructions) - updated Jul 2019

removal by Julie Splinters - - | Type: Adware is a rogue application that infiltrates the system without permission and manifests strange behavior is the adware program that displays fake Windows alerts stating about detected problems. virus is a traffic exchange software or adware that injects webpages you visit with tons of commercial content. Those advertisements display content that promotes other software and often has Ads by on the pop-up or banner. This is the first indication that your machine is at risk or already has a PUP infection. This intruder continuously monitors your Internet browsing activity from the first minute of cyber infiltration. Since this is the ad-supported site it gathers such data for the later malvertising use.

Questions about virus

Unfortunately, this potentially unwanted program even is associated with technical support scams, in particular, Microsoft Security Essentials Alert. The adware displays these fake alerts about security issues and pretends to offer a solution for the error. The message also tricks people into calling the fake technical support via the phone number that redirects the victims to criminals and scammers instead.

Name virus
Type  Adware
Category Potentially unwanted program 
Symptoms Displays advertisements, creates traffic redirects to ad-supported pages and causes alerts, fake error messages. technical support scams campaigns
Distribution Freeware infiltrations, software bundling
Causes  Microsoft Security Essentials Alert
Elimination Use Reimage Reimage Cleaner Intego for removal adware functions as a shady website[1] with the sign-up form. Even though there is a punchline “Ethic change with technology,” the website does not indicate any privacy policy nor terms of use – obligatory elements of a reliable site. It has been on the web already since last year. Despite its promise “coming soon,” there was no change. Since then it has been labeled as adware.

However, due to its odd behavior, virus researchers suspect it might be related to a tech support scam. You might be redirected a browser-based scam site which alarms you with supposedly infected system. In order to remove the virus, you may be asked to call +1-888-496-5150 or alternative number. Exit the window and clean the browser from its web scripts.

Other than the scam message there is nothing wrong with your machine and the fake alert only focuses on tricking you into revealing personal information, paying for suspicious service or visiting a more questionable site that promotes shady software.

Users also complain about additional issues regarding this PUP:

  • redirects to shady pages;
  • advertisements injected on commonly found pages;
  • suspicious processes running in the background;
  • installed programs and tools. is the PUP that has links to a tech support scam.

Nonetheless, if you have been bothered by constant redirects to this adware[2], you can proceed to the elimination steps. For the removal process, you need to focus on automatic tools like an anti-malware program. This is the best solution for any potentially unwanted program because a full system check indicates various issues including such intruders.

The functions of adware

The most prevalent property of this PUP comes as the display of annoying advertisements. What is more, you might notice that additional toolbars and browser plug-ins are attached. In general, an adware program should not be present in any user’s computer. Thus, hurry up with removal.

It seems that the owners of this website are still preparing to launch the official website. If you enter it, you see the front page saying that the domain is not active yet and, in the case of inquiry, you can enter your contact information. In addition, the web page is protected by certain technology to evade spam emails.

Though this quality might suggest the reliability of the web page, the adware still successfully operates in a background. Since it travels in sneaky ways, you might not suspect that the PUP resides on the operating system. 

Nonetheless, you might consider excessive advertising as the sign of the adware. The pop-ups contain almost invisible “ ads” labeling[3]. You might notice enormous entity of ads varying from banners of suggesting to install new security applications to commercial offers recommending the newest game.

If you are not careful and click on those ads you might be misled to the websites not only with advertising content but to the domains which might be infected with high-level viruses [4]. In this manner, redirect tendency might even bring damaging effects.

In addition, we would like to encourage you to restrain from downloading any applications or updating the software from the domains promoted by the adware. Before your PC performance deteriorates, remove virus. You can do it faster with automatic antivirus tools. PUP

Adware distribution tendencies

Often, the adware exploits the chance to infiltrate the system when users install other free programs. There is a common tendency to rush through the installation instructions and click “Next’ without the awareness of other possible programs.

“Basic” settings often hid the optional attachments which cover or another adware-type software. In order to spot them before they get installed along with the primarily downloaded application, opt for “Custom” mode.

Likewise, you will be able to detect all unnecessary applications. When you make sure that none suspicious programs sneak into the OS, install the wanted software. Such cautiousness will help you escape the hijack of other PUPs in the future [5].

Get rid of quickly and clean the machine fully

You can try two methods to remove The manual instructions are necessary for the elimination of the PUP the usual way can be found below. Do not forget that you will need to pay utmost attention while going through all the stages. If this option does not seem convenient, opt for automatic removal. Install the anti-spyware program.

After that, run the system scan. You can be sure that the security software will deal with the adware in no time. In addition, it is an invaluable guarantor of computer safety. virus removal is needed especially because of the reason that this program tracks and collects various information about your online behavior. Remember that adware installs other applications with the purpose of creating more redirects and keeping the machine infected.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

Pay attention to every step to eliminate adware effectively. Full browser reset is a faster option. 

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. David says:
    July 18th, 2016 at 3:04 am

    It even doesnt work officially but it still manages to cause great disturbance.

  2. Luna45 says:
    July 18th, 2016 at 3:05 am

    Thank you for the instructions.

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