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Suppteam01@india.com ransomware virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware

General characteristics of Suppteam01@india.com ransomware virus

Researchers have recently spotted a new cyber threat lurking on the Internet – Suppteam01@india.com virus. The new file-encrypting virus is another version of CryptoLocker ransomware. The latter malware was detected in 2013 and defeated one year later; however, it still is one of the greatest examples and inspiration for cyber criminals. Suppteam01@india.com ransomware targets all current versions of Windows and uses several infiltration techniques. Once inside, malware starts encrypting files using the RSA-2048 algorithm. The virus has one unique feature that makes it different from other file-encrypting viruses. It does not put any file extension to corrupted files and does not change filenames. Malware is capable of corrupting about 300 types of files, so there’s no possibility that some of your important documents or captured life moments might survive the attack. The virus is brand new, and researchers haven’t managed to crack its code yet. Therefore, there are no free tools that might help to recover corrupted data. Well, hackers offer to purchase a possibility to decrypt files, but we do not recommend having business with cyber criminals. There are some alternative ways how to recover lost data, but you have to remove Suppteam01@india.com from the system first.

Questions about Suppteam01@india.com ransomware virus

After successful file encryption process, virus drops a ransom note “Your files are locked !!!!.txt” and delivers a pop-up screen with a ransom message. Hackers inform that all files were encrypted by Suppteam01@india.com virus using a unique public key that was generated only for him or her. In order to get back access to the damaged data, users have to purchase a private key for 1.2 Bitcoins (~767 USD). Cyber criminals also provide detailed instructions how to buy the currency and transfer money to a particular Bitcoin address. Hackers give victims 120 hours to make the payment and report it to one of these emails: Suppteam01@india.com or suppteam01@yandex.ru. The pop-up window includes a timer that shows how much time victims have left. According to the crooks, when the time runs out, nobody and never will be able to recover corrupted files. They use psychological terror to encourage victims to pay the ransom. Besides, hackers ask to disable antivirus program, because it might remove the malware. This saying gives positive vibes that Suppteam01@india.com removal might be completed easily with the help of a reliable anti-malware program. Instead of paying the ransom, employ Reimage, Malwarebytes MalwarebytesCombo Cleaner or other powerful tools, clean malware from your PC.

The picture of Suppteam01@india.com virus

Methods used for malware distribution

The authors of Suppteam01@india.com malware use several distribution techniques, and it seems that virus is lurking in every corner of the Internet. It might enter your computer’s system when you use file sharing services, click on malware-laden ads, and install fake software or updates. However, the most popular and efficient way for malware to spread is spam emails with infected attachments. Hackers might pretend to be from a financial department or institution, and inform about declined payments. They might ask to double check the information on the attached invoice. Once you open the file, the virus enters the system. Bear in mind that cyber criminals create hundreds of different versions of misleading emails and convince to open the attachment. If you receive a suspicious email, check information about the sender online and make sure that you can trust him or her.

Suppteam01@india.com removal principles

Even though hackers warn that after elimination of the virus, victims won’t be able to recover the files never again, you should not rely on their words. Remove Suppteam01@india.com with a help of strong anti-malware programs such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes. Ransomware not only corrupts your files but might install more malware and make your computer’s system vulnerable. So the more you wait, the bigger computer-related issues you might encounter. If you encounter any problems related to Suppteam01@india.com removal, follow the instructions below. Besides, at the end of the article, we prepared several additional methods that might be useful for data recovery.

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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Suppteam01@india.com virus, follow these steps:

Remove Suppteam01@india.com using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Suppteam01@india.com

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Suppteam01@india.com removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Suppteam01@india.com using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Suppteam01@india.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Suppteam01@india.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Suppteam01@india.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

One of the biggest problems caused by Suppteam01@india.com ransomware is corrupted files. The authors of the virus offer to purchase a decryption key; however, we do not recommend having business with cyber criminals. With decryption software, you might install more malware or viruses. Besides, there’s a huge possibility that hackers disappear as soon as they receive your payment. Unfortunately, there’s no free and safe decryption tool created yet, but you can still try to use additional methods to retrieve at least some of your files. Bear in mind that if you have backups, you can easily restore lost data from them.

If your files are encrypted by Suppteam01@india.com, you can use several methods to restore them:

Use Data Recovery Pro tool

This tool is created for repairing corrupted or damaged files after system’s crash. However, you can still try to use Data Recovery Pro for retrieving encrypted files by ransomware. We cannot assure that this tool will complete the task 100%, but you have nothing to lose!

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Suppteam01@india.com ransomware;
  • Restore them.

File recovery using Windows Previous Versions feature

This method is like “time-machine.” It allows accessing previous versions of files before the ransomware attack. However, you can use this feature only then, if you have enabled System Restore function earlier.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Retrieve files using Shadow Explorer

Usually, ransomware viruses delete volume shadow copies as soon as it appears on the PC. If Suppteam01@india.com virus hasn’t deleted these copies of your files, you might use this method by following steps below. 

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Suppteam01@india.com and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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