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Remove ransomware / virus (Free Guide)

removal by Julie Splinters - - | Type: Ransomware virus starts its malicious cyber campaign

If you are familiar with CryptoLocker virus, then, you might have heard of virus. The latter has been recently detected and is said to be the new version of the mentioned ransomware giant. The first signs of CryptoLocler were spotted in 2013. It had rampaged unstoppable for an about a year when law enforcement institutions, such as FBI and Interpol, officially took the virus down and terminated its Gameover ZeuS botnet. Due to complex encoding techniques, the cyber infection finagled more than $30 million. However, such termination measures have been effective only for a while.

Currently, there has been a tendency of multiple “Locker” viruses roaming around: JapanLocker, WildFire, CryLocker, etc. Few of them are as powerful as the original version. Cyber criminals, who got impressed with the original predecessor, try to gain such notorious success. While some of the substitutions are exquisite threats and present a riddle for IT experts, others – easily hackable. Speaking of the current threat, it should not be taken too lightly. There is another “sibling” released into the cyber wild – virus. If the virus has already settled on the computer, you should not panic and remove right away. You can do it with the help of Reimage Reimage Cleaner Intego. This utility ensures complete removal. It would be beneficial to get acquainted with the distribution techniques as well.

The example of virus

Questions about ransomware virus

Since the virus has its almost identical duplicate, it seems that the ransomware uses a remote Command and Control server. With its help, the crooks are able to generate different email addresses. This feature burdens the termination and detection process. Likewise, the hackers are able to continue their misdeeds. It seems that Suppteam01 malware uses preferred AES CBS-256 algorithm to lock out the files. Later on, the threat launches its specific CryptoLocker program. As you can see, each victim is given a certain period, and the size of demanded ransom varies as well. Some might be required to pay over 2,5 bitcoins approximately 1500 USD, while others pay – only 0,5 BTC. Anyway, leave aside considerations to pay the money and proceed further with the elimination process.

The distribution peculiarities of the ransomware

Its transmission mainly includes spam messages. The virus targets victims by flooding their email accounts with fake delivery packages and customs declaration forms. Even now users fall for their bait despite the warnings online about prevalent deception forms. Even if you find the email from local police office or tax institution, do not dash away opening the email as you might only activate the cyber threat. Eliminating ransomware does not take long, but decryption of files becomes a nerve-wracking activity. You should also not also exclude the possibility that the threat was dispersed vai a botnet. In that case, obtaining a proper security tool is vital. elimination guide

Once you find all your files encoded by the ransomware, start removal procedure. For that purpose, Reimage Reimage Cleaner Intego or Malwarebytes anti-spyware tool comes in handy. It is crucial to update it for it to conduct proper elimination. We do not recommend you remove virus manually unless you are a virus researcher. The threat places its registry keys among the system. It results in full control of your device. If you cannot launch your security tool or notice malfunctioning essential system functions, feel free to use our guidelines delivered below.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Remove using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by, you can use several methods to restore them:

Option 1.Data Recovery Pro

This utility is designed for recovering the files after a system crash. However, you might succeed in retrieving some of your data using the application as well.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by ransomware;
  • Restore them.

Option 2.Windows Previous Versions feature

By enabling System Recovery function, your system will be restored to a previous build. Likewise, the files might not be encrypted by the virus yet. Employ this feature to retrieve the previous copy of your file. Unfortunately, this method requires time as you need to go through each file separately. 

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Option 3. ShadowExplorer

This utility gives you another alternative to decode the files.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Option 4. Free decrypter

Since several years have passed since the emergence of the original CryptoLocker, IT professionals have already released free decrypter for this particular version. Though we do not guarantee that this free decrypter works in the case of, you might stand a chance.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. wcrack says:
    October 20th, 2016 at 8:30 am

    Again CryptoLocker? It was supposed to be dead…

  2. bailey says:
    October 20th, 2016 at 8:31 am

    It seems that different hackers joined forces.

  3. sanehatter3 says:
    October 20th, 2016 at 8:33 am

    Its gonna be a lot of trouble…

  4. sos505 says:
    October 20th, 2016 at 8:33 am

    CryptoLockerN+ version.

Your opinion regarding ransomware virus