Extractor ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware
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Everything we know about file-encrypting Extractor ransomware virus

Extractor virus is an exceptional ransomware[1] virus which is written in Delphi programming language[2]. The virus takes personal files hostage by encrypting them. After encrypting all files, the malicious program creates a message for the victim, which it calls ReadMe_XXX.txt. This ransom note can be noticed in every computer folder that stores at least one encrypted file. During the data encoding procedure, each target file gets marked with .xxx file extension. Once encrypted, files become useless, and naturally, the victim starts looking for a solution that would help him/her restore lost files. The ransom note we mentioned earlier contains a message from virus’ author, which suggests writing to serverrecovery@mail.ru to get instructions regarding data recovery.

Instead of providing a complex victim’s ID, the ransom contains a “computer number,” which the victim has to mention in the email to cyber criminals. We already know what happens next – cyber criminals are going to explain to you that they want money in exchange for a private key[3] that can be used for data restoration. That is nothing else but an attempt to extort you, and we suggest you refuse to pay the ransom. We believe that you should think of all alternative data recovery solutions, for example, data backup[4]. If you have it, all that is left to do is to remove Extractor virus. This task can be completed with the help of powerful malware remover such as Reimage.

Extractor ransomware adds .xxx file extensions to corrupted files

Extractor ransomware acts silently, so it is nearly impossible to notice the moment it lands on the computer system. Unlike other software, it hardly slows down the computer, and even if it does, it lasts only a few seconds or minutes[5]. Computer users typically think that temporary PC slowdowns is a normal thing and sooner or later they end. Sadly, once this particular system slowdown caused by ransomware operations ends, you will be left with piles of encrypted and useless data. Such situations can be prevented with the help of proper security software, sadly, not many computer users feel the need to install it. However, if you didn’t have one and now your PC is under control of this ransomware, we highly recommend installing one for Extractor removal. Our experts dedicated some time and prepared a comprehensive tutorial on how to delete ransomware properly so that no dangerous files would remain on the system. You can find the tutorial below the article.

A closer look to ransomware distribution tricks

Ransomware distribution depends on skills that the virus’ developer has. In this case, all signs show that cybercrook who developed Extractor malware isn’t an experienced one. Therefore, our team assumes that this particular malware is distributed via spam, and maybe via software cracks. If you do not want to allow such virus to step into your computer system ever again, be very careful as you browse through your Inbox. Make sure you bypass Spam and Junk sections and never open emails sent by someone you don’t know. Scammers find it easy to present themselves however they want, so they can tell you that they work at Amazon, company that provides Internet connection or telecommunication services to you. It is important to inspect sender’s email before opening such emails and check if it matches with official company’s email address. If it doesn’t, you might want to call the company and ask if the email was sent by their employees. If not, delete such email ASAP. There’s nothing much to add about illegal software cracks – these are always full of dangerous files; besides, you can get a fine for attempts to acquire paid software for free. To block malicious attempts to contaminate your system with dangerous programs, use anti-malware software.

Eliminate Extractor ransomware in a few simple steps

You do not have to call a computer technician to remove Extractor virus for you if you read instructions we provided carefully. A full Extractor removal tutorial is given right below the article, and it explains how to reboot your computer to run the system without running ransomware processes, launch malware removal software with ease, and eliminate the virus successfully. 

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Extractor ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Extractor virus Removal Guide:

Remove Extractor using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To begin with, restart your computer using instructions provided below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Extractor

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Extractor removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Extractor using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Try this method in case method 1 wasn’t helpful.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Extractor. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Extractor removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Extractor from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Extractor, you can use several methods to restore them:

Restore valuable files with Windows Previous Versions

This guide can help you restore individual files. It works only if you decided to create a system restore point in the past.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Explore Volume Shadow Copies

Volume Shadow Copies, which are also known as Volume Snapshot Service or VSS, can be used to restore previous file versions. Sadly, most ransomware viruses delete them, although in certain circumstances they can fail to complete this operation. In such case, ShadowExplorer can come in handy as it detects VSS and uses them to recreate previous versions of files.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Extractor decryptor is not available at the moment

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Extractor and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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