Virus Gendarmerie. How to remove? (Uninstall guide)

removal by Lucia Danes - -   Also known as French Police Ukash virus | Type: Ransomware
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What is Virus Gendarmerie?

Virus Gendarmerie (also called as Gendarmerie Nationale virus) is a French version of ransomware that belongs to the group of Police viruses. The latest of them is ScreenLocker ransomware, which looks like an advanced version of this malware. As soon as it infects the system, it firstly locks computer down and then displays a large alert claiming that user has to pay a 100 Euros fine in order to unlock his/hers machine. If you are infected with this ransomware, you can also receive a report stating that your computer has been locked for visiting websites containing porn, child porn, sodomy etc. In addition, you can also be accused for using copyrighted content, spreading malware and similar invented activities. Here is a quotation from this French alert that belongs to Virus Gendarmerie: “on a realise de la requete sur la site que contient la ,pornographie , pornographie d’enfant, la sodomie et des actes de violence envers les enfants”.

We must add that this threat does not necessarily need to infect your computer. It can also block your web browser but you should never believe such alert because it is displayed just for tricking you into paying a non-existent fine. You should also remove Gendarmerie Nationale virus from your computer. In order to unlock your computer, you should scan your computer with Reimage. If you can’t launch this program because of system’s block, you should follow the steps listed bellow.

How can Virus Gendarmerie infect my computer?

Virus Gendarmerie is usually spread through infected websites. Being a drive-by infection, it gets inside the system as soon as user visits hacked website. In addition, this virus results in a large pop-up claiming that user under specific IP address must pay 100 euro fine within 48 hours for his illegal activity and various law violation on the computer. Besides, it threatens its victims by locking the system down so that you can’t do anything about that and stops its victim from accessing anything, like security page.

How to remove Virus Gendarmerie?

As you can see, this French Police virus must be ignored and never followed. In order to prevent its intrusion, install licensed Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware versions that will also help you to remove Virus Gendarmerie virus. If you can’t launch this program, follow these steps:

  1. Take another machine and use it to download Reimage or other reputable anti-malware program.
  2. Update the program and put into the USB drive or simple CD.
  3. In the meanwhile, reboot your infected machine to Safe Mode with command prompt and stick USB drive in it.
  4. Reboot computer infected with Gendarmerie ransomware once more and run a full system scan.

If virus Gendarmerie has blocked your web browser, you should follow these steps:

How to remove Virus Gendarmerie by terminating web browser

* Find web browser’s process and end it:

  1. Press ctrl+alt+del on your keyboard and select Task Manager.
  2. When Windows Task Manager window shows up, select Processes tab and end the process of your affected web browser (If the virus is blocking your IE, you should end iexplore.exe, Google Chrome – chrome.exe, Safari – Safari.exe, Mozilla Firefox – firefox.exe).

* Download one of these programs to remove malicious files from your computer:

  1. Download Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware. Update the program and run a full system scan. Remove reported malware.

How to eliminate Gendarmeriev irus by disabling JavaScript

Safari:

  1. Click on Safari menu and select Preferences.
  2. Click on Security icon and uncheck Enable JavaScript under the Web content section.
  3. Once you disable Javascript in Safari, scan your computer with recommended remover to make sure that it is free of ransomware-related viruses.

Google Chrome:

  1. Click on the menu icon (top right corner) and select Settings.
  2. Scroll down until you see Show advanced settings…
  3. Click on the Content settings… button under Privacy option.
  4. Now look for JavaScript section and select Do not allow any site to run JavaScript.ClickDone button to save changes.
  5. Once you disable Javascript in Google Chrome, scan your computer with recommended remover to make sure that it is free of ransomware-related viruses.

Internet Explorer:

  1. Click on gear icon (menu) again and select Internet options. Go to Security tab.
  2. Now click on the globe symbol (labelled as Internet) and Custom Level… button.
  3. When Security Settings – Internet Zone window appears, scroll down to Scripting section and select Disable.
  4. Once you disable Javascript in Internet Explorer, scan your machine with updated anti-spyware to make sure that it is safe and free of viruses.

Mozilla Firefox:

  1. Click on Mozilla Firefox menu icon (top right corner) and select Options.
  2. Now go to Content tab and check the box Enable JavaScript. Click OK to save changes.
  3. Once you disable Javascript in Mozilla Firefox, scan your computer with recommended remover to make sure that it is free of ransomware-related viruses.

If your browser has been blocked virus infected your Android OS, use these steps:

1. Reboot your Android device into Safe Mode:

  1. Find the power button and press it for a couple of seconds until you see a menu. Tap the Power off.
  2. Once you see a dialog window that offers you to reboot your Android to Safe Mode, select this option and OK.

If this failed to work for you, just turn off your device and then turn it on. Once it becomes active, try pressing and holding Menu, Volume Down, Volume Up or Volume Down and Volume Up together to see Safe Mode.

2. Uninstall malicious app (Police virus may hide under BaDoink, Video Player, Network Driver System, Video Render, ScarePakage and other suspicious names):

  1. When in Safe Mode, go to Settings. Once there, click on Apps or Application manager (this may differ depending on your device).
  2. Here, look for previously mentioned malicious app(s) and uninstall all of them.

If this failed, enter a random, 15 digit length, code of imaginary MoneyPak xpress Packed voucher that is asked by Your browser has been blocked virus or follow these steps:

  1. Go to Settings -> Security. Here, select Device administrators.
  2. Here, look for previously mentioned malicious app(s) and uncheck it
  3. In order to finish the removal of Your browser has been blocked virus, select Deactivate and OK.

If ransomware has infected your computer (not your browser), you can also follow a guide that is given below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Virus Gendarmerie. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.
Virus Gendarmerie snapshot
Virus Gendarmerie

Manual Virus Gendarmerie Removal Guide:

Remove Virus Gendarmerie using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Virus Gendarmerie

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Virus Gendarmerie removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Virus Gendarmerie using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Virus Gendarmerie. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Virus Gendarmerie removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Virus Gendarmerie and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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