Severity scale:  
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Alibaba. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - -   Also known as Adware.Alibaba | Type: Adware
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I am suffering from Alibaba ads. Why?

If you are seeing Offer.alibaba.com ads and similar pop-up notifications from this online shopping site while browsing on the Internet, your computer might be affected by an adware-type program. Don’t worry, such programs are not considered malicious viruses. They are known as ad-supported applications. However, sometimes they may cause annoying and even aggressive activity on your computer, which can be noticed while browsing on the web. For example, they may try to redirect you to suspicious websites that are trying to make people reveal their personal information. In addition, they may track your online activity and try to collect information about your browsing habits. In most of the cases, such data is known as non-personally identifiable. However, you can never know what parties are capable of reaching it and what it can be used for. While Alibaba adware has been noticed redirecting its users only to a related shopping website, there is no guarantee that other adwares will act the same. Beware that they can spread around with the help of such questionable distribution methods as bundling. To know more about the distribution technique of this adware and methods that can be used for avoiding it, check the next paragraph. Also, you should consider removing Adware.Alibaba (sometimes called as Alibaba virus) from your computer.

A picture showing what Alibaba ads can be

How can I install Adware.Alibaba on my computer?

If your anti-virus or anti-spyware has just informed you about Adware.Alibaba virus activity on your computer, then you should think about your latest activities on the Internet. What sites have you been visiting lately? What programs have you installed on your computer recently? If you still don’t know what are we talking about, you should read about the most popular ways used for spreading adware-type programs, browser hijackers and similar PUPs (potentially unwanted programs):

  • Misleading websites. The Internet is full of ads and programs that keep redirecting people to various sites. In most of the cases, such websites are questionable domains that are hardly visited by people without redirects to them. Beware that the most of them look like reliable domains, but, in reality, belong to suspicious companies. They are typically filled with misleading content, so you should be very attentive before installing programs that are promoted there. When trying to install one of the programs from unknown developers, you should firstly read what is said in their Privacy Policy and other information that is given about them. Also, be careful with pop-up ads that may try to interrupt you out of nowhere.
  • Bundling. Adware, browser hijackers, and similar useless applications have been actively promoted with the help of bundling, so there is no need to say that you must monitor installation of every freeware. If you want to avoid software bundles (questionable browser add-ons, extensions, plugins, and toolbars), select Custom or Advanced installation option. After doing so, try to be very attentive while installing your program and opt out of additional components. That’s how you will avoid installing programs that you don’t need.

If programs related to Alibaba hijack the system, they drop their files on each of web browsers and start promoting needed sites. In this case, they seek to redirect people to alibaba shopping site. Note that it is a legitimate website, which has never been used for spreading malware. However, you may find these redirects very annoying because sometimes they may start interrupting you as soon as you start your browsing. If you want to stop Alibaba ads from appearing, jump to the next page and see how you can do that without lots of effort.

Removing Alibaba virus from the system:

Technically, this program is NOT a virus. Please, keep in mind that adware, browser hijackers and similar extensions are categorized as ‘potentially unwanted programs’. You can install them just like any other application. However, there is one BUT. Sometimes it seems that Adware.Alibaba and similar apps do not provide Uninstall option for their users. In addition, they are may hide their components deep inside the system to prevent their removal. If you are dealing with such issue right now, don’t worry. There are lots of professional anti-spyware programs that are capable of finding such apps and removing them from the system. In this case, you should look at there tools that have been helping people to remove Alibaba adware from their computers.

You can remove Alibaba automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Alibaba you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Alibaba. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Alibaba Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Alibaba from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Alibaba and related programs
    Here, look for Alibaba or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Alibaba from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Alibaba or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Alibaba from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Alibaba and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Alibaba removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Alibaba from Microsoft Edge

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Alibaba should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Alibaba from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Alibaba and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Alibaba removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Alibaba from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Alibaba and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Alibaba removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Alibaba from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Alibaba or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Alibaba removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Alibaba registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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  • chinchijanghi

    These ads are so annoying. I cant believe such known website as Alibaba would be using marketing tactics like that. Thank you 2-spyware for valuable information about removal of it.

  • JohnPahsre

    Thank you for sharing the link! These ads wont close! I am fed up with them. Also, only SpyHunter was able to remove them completely. Erghhh..

  • Guacamallo520

    To be honest I clicked an ad that led to Alibaba, and it was quite interesting. However, when it appeared again, I was not able to close it. Thats very bad, im disappointed.

  • xa179358462xa

    Confirmed: SpyHunter removes Alibaba ads from Mozilla FireFox completely. Thanks 2-spyware! Useful removal instructions for free, what else would you want 🙂