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Remove Alibaba (Free Instructions)

removal by Gabriel E. Hall - -   Also known as Adware.Alibaba | Type: Adware

I am suffering from Alibaba ads. Why?

If you are seeing Offer.alibaba.com ads and similar pop-up notifications from this online shopping site while browsing on the Internet, your computer might be affected by an adware-type program. Don’t worry, such programs are not considered malicious viruses. They are known as ad-supported applications. However, sometimes they may cause annoying and even aggressive activity on your computer, which can be noticed while browsing on the web. For example, they may try to redirect you to suspicious websites that are trying to make people reveal their personal information. In addition, they may track your online activity and try to collect information about your browsing habits. In most of the cases, such data is known as non-personally identifiable. However, you can never know what parties are capable of reaching it and what it can be used for. While Alibaba adware has been noticed redirecting its users only to a related shopping website, there is no guarantee that other adwares will act the same. Beware that they can spread around with the help of such questionable distribution methods as bundling. To know more about the distribution technique of this adware and methods that can be used for avoiding it, check the next paragraph. Also, you should consider removing Adware.Alibaba (sometimes called as Alibaba virus) from your computer.

A picture showing what Alibaba ads can be

How can I install Adware.Alibaba on my computer?

Questions about Alibaba

If your anti-virus or anti-spyware has just informed you about Adware.Alibaba virus activity on your computer, then you should think about your latest activities on the Internet. What sites have you been visiting lately? What programs have you installed on your computer recently? If you still don’t know what are we talking about, you should read about the most popular ways used for spreading adware-type programs, browser hijackers and similar PUPs (potentially unwanted programs):

  • Misleading websites. The Internet is full of ads and programs that keep redirecting people to various sites. In most of the cases, such websites are questionable domains that are hardly visited by people without redirects to them. Beware that the most of them look like reliable domains, but, in reality, belong to suspicious companies. They are typically filled with misleading content, so you should be very attentive before installing programs that are promoted there. When trying to install one of the programs from unknown developers, you should firstly read what is said in their Privacy Policy and other information that is given about them. Also, be careful with pop-up ads that may try to interrupt you out of nowhere.
  • Bundling. Adware, browser hijackers, and similar useless applications have been actively promoted with the help of bundling, so there is no need to say that you must monitor installation of every freeware. If you want to avoid software bundles (questionable browser add-ons, extensions, plugins, and toolbars), select Custom or Advanced installation option. After doing so, try to be very attentive while installing your program and opt out of additional components. That’s how you will avoid installing programs that you don’t need.

If programs related to Alibaba hijack the system, they drop their files on each of web browsers and start promoting needed sites. In this case, they seek to redirect people to alibaba shopping site. Note that it is a legitimate website, which has never been used for spreading malware. However, you may find these redirects very annoying because sometimes they may start interrupting you as soon as you start your browsing. If you want to stop Alibaba ads from appearing, jump to the next page and see how you can do that without lots of effort.

Removing Alibaba virus from the system:

Technically, this program is NOT a virus. Please, keep in mind that adware, browser hijackers and similar extensions are categorized as ‘potentially unwanted programs’. You can install them just like any other application. However, there is one BUT. Sometimes it seems that Adware.Alibaba and similar apps do not provide Uninstall option for their users. In addition, they are may hide their components deep inside the system to prevent their removal. If you are dealing with such issue right now, don’t worry. There are lots of professional anti-spyware programs that are capable of finding such apps and removing them from the system. In this case, you should look at there tools that have been helping people to remove Alibaba adware from their computers.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Alibaba, follow these steps:

Erase Alibaba from Windows systems

To remove Alibaba from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Alibaba (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Uninstall Alibaba from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Alibaba from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Alibaba-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Alibaba, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Alibaba and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Alibaba-related entries.Uninstall from Mac 2

Eliminate Alibaba from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Alibaba and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Alibaba removal.Reset Internet Explorer

Delete Alibaba from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Alibaba-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of Alibaba from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Alibaba and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Alibaba did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Alibaba removal.Reset Firefox 2

Remove Alibaba from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Alibaba by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Alibaba-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Alibaba removal.Reset Chrome 2

Erase Alibaba from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Alibaba and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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  1. chinchijanghi says:
    November 18th, 2015 at 9:29 am

    These ads are so annoying. I cant believe such known website as Alibaba would be using marketing tactics like that. Thank you 2-spyware for valuable information about removal of it.

  2. JohnPahsre says:
    November 18th, 2015 at 9:31 am

    Thank you for sharing the link! These ads wont close! I am fed up with them. Also, only SpyHunter was able to remove them completely. Erghhh..

  3. Guacamallo520 says:
    November 18th, 2015 at 9:33 am

    To be honest I clicked an ad that led to Alibaba, and it was quite interesting. However, when it appeared again, I was not able to close it. Thats very bad, im disappointed.

  4. xa179358462xa says:
    November 18th, 2015 at 9:35 am

    Confirmed: SpyHunter removes Alibaba ads from Mozilla FireFox completely. Thanks 2-spyware! Useful removal instructions for free, what else would you want 🙂

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