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Remove virus (Removal Guide) - updated Sep 2017

removal by Linas Kiguolis - - | Type: Browser hijacker

Eanswers website sprouts new versions virus functions a website which is intertwined with closely associated with potentially unwanted programs (PUPs) and browser hijackers. IT experts discovered multiple versions. Nonetheless, despite attractive veneer, all of them contain serious security issues.  Although the majority of these apps are available on official websites, for instance on Google Chrom Web Store, they usually try to settle on the system in the form of optional add-ons as well. 

Later on, virus changes browser’s settings and replaces default search engine with one of these programs:


These based domains look identical, and we can presume they have been created to help monetize their parent website.[1] The itself is available in English, Russian and Spanish[2] languages. Thus, users from these countries should be aware of the problems that might be caused by this potentially unwanted program (PUP). 

One of the most annoying features of the hijacker is that it may arrive on the computer followed by additional components, the so-called browser helper objects [3] and prevent removal from the browser. The users then have no other choice but to browse the web through these questionable search engines and be exposed to a greater scale of advertising than regular.

Advertisers hope that an extensive display of ads will generate more the user clicks and make more advertising profit. You don’t necessarily have to take part in this business if you don’t want to. All you will have to do is run a scan of your system with Reimage Reimage Cleaner Intego, Malwarebytes or some other professional and powerful antivirus scanner and the virus will be banished from your system in no time.

Another serious reason to remove from your computer is related to user’s privacy. According to the Privacy Policy, this browser hijacker collects non-personally identifiable and browsing-related information about users:

  • IP address;
  • domain name;
  • access times;
  • referring websites;
  • platform;
  • browser type.

Usually, such information is necessary for “improving services” and delivering personalized ads. However, it might also be shared with third-parties. The website works together with various advertising companies in order to generate more pay-per-click revenue.

Questions about virus

Image of the browser hijacker virusHere you can see the homepage of This is the first thing that users infected with this browser hijacker see when they open their web engine.

Updates and versions of browser hijackers This search tool spreads bundled with free applications. However, it is more likely to enter the system with the help of various games and entertaining applications. On the affected device, it alters browser’s settings and sets its domain as default search engine as default one. The hijacker usually displays ads that may redirect to questionable and potentially dangerous websites. The hijacker becomes browser’s default search engine after careless installation of the freeware. It might install browser helper objects to prevent users from setting their preferred domain as default search engine. Nevertheless, it redirects searches to Yahoo; some of the results might be altered and full of commercial content. Thus, removal is recommended. This PUP also spreads bundled with free movie-related programs that can be downloaded from various online sources. Apart from altering search results and delivering commercial content to the users, this search tool might collect various non-personally identifiable and browsing-related information and share it with advertising networks. Thus, soon affected browsers might crash from an excessive amount of online ads. This version of the hijacker spreads with privateNet browser extension. Therefore, its installation will lead to undesired changes in the browser and redirects to suspicious websites. The developers of this extension are closely related to another questionable search engine – Both of them promise private search feature. However, they are used for online advertising purposes and barely benefit the user.

BrowsePrivately. This browser extension is responsible for setting as default search engine and homepage address. It also can change in-built search box and modify browser’s new tab. The add-on spreads via various freeware or shareware packages, so it can be installed in the browser during careless installation on the program.

OnlineMusic. This browser extension usually travels with the help of various free programs. However, it might be also promoted on various questionable websites. After the installation, it alters browser settings. The hijacker might set default search engine to and modify browser’s new tab. Besides, it might read and change data on visited websites. This domain is used for redirecting to website. However, it might also redirect to various promotional websites. These activities are typically caused by an adware program. Therefore, it might also display numerous ads, pop-ups, banners and other commercial content on the browser.

BetterMovies Home. This version of the browser hijacker is responsible for setting as default browser’s search engine. It might also set the new home page that includes shortcuts to popular social networks and other websites. This PUP spreads using bundling strategy that allows getting installed on the browser without asking direct user’s permission.

GoPlay Search. This PUP is advertised in software packages as a useful browser extension. After the installation, it might set default browser’s homepage to or that redirects search queries to Yahoo Search. The hijacker profits from user’s online activities and might prevent users from accessing their preferred search provider from the startup page.

NJoy Music Search Plus. This browser extension is widely promoted in software packages as a useful tool for music lovers. However, after the installation, it takes control over the browser and alters its settings. The PUP is responsible for setting as default search tool and blocks users from accessing reliable search provider unless they get rid of this program.

moviesJunkie Search. This Google Chrome extension is available on Chrome web store and site. However, it is widely distributed as an optional component in software packages. After the hijack, this movie-themed search engine alters browser’s settings, sets default search engine to, displays suspicious commercial content and might collect information about users.

musicJunkie Search. This version of browser hijacker is identical to moviesJunkie Search. The main difference is that it’s a music-themed search tool. According to its description on Google web store and website, it offers “FREE unlimited music, song, full albums, music videos.” However, it also replaces Chrome’s settings, sets as default search engine and might cause various browsing-related problems, such as redirects to high-risk websites.

PrivacyZone Search. This potentially unwanted program travels with the help of software packages. It arrives on the system as a browser extension. After silent infiltration, it alters browser’s settings, changes browser’s new tab or/and homepage, and force people to use as default search provider. The increased amount of suspicious ads is also expected after the hijack. can be accessed on its official site. Despite that, it will replace your previous search engine if you add GamesCenter Search or ArcadeCenter Search plug-in to your browser. Though these extensions might seem useful, note that the new search engine will track your online activities and keep a record of visited search entries. Later on, such data might be traded with third parties and online advertisers. Excessive advertising is hardly a pleasant phenomenon. presents the same home page as the above-discussed sample of the PUP. You might also find this browsing tool if you attach MovieCenter Search, FilmsCenter Search, or VideoCenter Search to the browser. While this browsing tool will be present, movie-related pop-ups will disturb you once in a while. Note that such pop-up alerts might misguide you to potentially insecure domains.

The outcomes of careless installation is not the website that you would normally come across while browsing the web and decide to set it as your homepage. This program travels and gets inside the computers with the help of software bundling.

This marketing technique allows malware developers to sneak in unwanted components into the computers during the software installation procedure. So when installing programs, you should always take a time to check the software bundle[4] for additional options allowing to install undesired apps.

If you have already suffered from hijack, it might have happened when you installed freeware or shareware under Quick/Recommended settings. Keep in mind that these settings barely disclose about additional apps and installs them without asking direct permission.

Thus, you should install new programs using Advanced/Custom setup and unmark all pre-selected programs, browser extensions, and other “useful” tools. elimination guide

The first suggested way to remove virus or any related items from your computer by scanning your device with the help of professional software. Install credible anti-malware[5] that will clean your computer and protect from similar cyber threats in the future.

The second method offers to do this job manually. By following our prepared instructions below, you need to investigate the system and delete all components related to the hijacker. Make sure that all necessary programs, browser extensions, files, browser helper objects and tracking cookies are terminated. Otherwise, removal won’t give any results.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Remove from Windows systems

If you need manual removal guidelines, you will find them below:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Uninstall from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Get rid of virus from Microsoft Edge

Banish the PUP from your Microsoft Edge browser by deleting any unfamiliar components that you find on the browser's extension list.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

To make sure your Google Chrome is malware free, investigate the browser, delete the unfamiliar components and reset default settings to save the changes.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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