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Remove Emotet (Virus Removal Guide) - updated Nov 2019

removal by Jake Doevan - - | Type: Trojans

Emotet virus is a banking trojan that was recently spotted attacking private and public sectors

Emotet virus is categorized as a dangerous banking trojan

Emotet virus is one of the most notorious modular banking malware that first made its appearance back in 2014. However, security researchers at Malwarebytes published State of Malware[1] – a report that confirms the prevalence of this threat, bother with TrickBot, as well as similar data-stealing malware. During 2018, Emotet was actively attacking government, healthcare, education and manufacturing sectors while spreading with the help of exploits and credential brute-forcing. Previously, the malware used to rely on via phishing emails with malicious URL that leads to document with corrupted macro commands. Emotet is a data stealer, so its main interest is to copy and send out sensitive information to a remote server. However, the threat also gained a malware delivery module that uploaded other banking trojans onto the system.

Summary of the Trojan
Name Emotet virus
Type Banking trojan, network worm
Release date 2014
Mostly affected countries Germany, Austria, Switzerland, the United States[2]
Danger level High. Spreads via networks and affects all connected computers, steals banking information and might install other malware to the system
AV detection Mal/Emotet-E, Troj/Inject-CRI, Troj/Agent-AWUQ, Troj/Wonton-ABA, Mal/Generic-S, C2/Generic-B, Mal/Emotet-*, HPmal/Emotet-A, HPmal/Emotet-B, Troj/EmotMem-A, Mal/EncPk-ACW
Distribution method Malicious spam emails that contain links to URLs that download malicious macro documents
Elimination To remove Emotet from the system, use advanced anti-virus software. Check Virus Total and similar sources to make sure that the tool is capable of detecting the virus as it is a serious malware. Install Reimage Reimage Cleaner to double-check for virus damage

Emotet virus takes advantage of weak admin passwords and system vulnerabilities that it uses to distribute itself on the computer network. This advanced cyber threat is used for dropping malware on the targeted computers in order to steal financial and banking information.

On the affected machine Emotet virus tries to get admin privileges. If it fails to do that, then it runs itself through other system processes. It also makes various changes to the system in order to boot with system startup, collect system information, encrypt it and send it to its Command & Control server.

Major security programs identify this cyber threat as:

  • Mal/Emotet-E
  • Troj/Inject-CRI
  • Troj/Agent-AWUQ
  • Troj/Wonton-ABA
  • Mal/Generic-S
  • C2/Generic-B
  • Mal/Emotet-*
  • HPmal/Emotet-A
  • HPmal/Emotet-B
  • Troj/EmotMem-A
  • Mal/EncPk-ACW

Despite the fact, the trojan can be detected, Emotet removal is quite complicated due to its specific functionality. The worm is designed to avoid detection. For instance, malware might hide under processes with ransom or legitimate-looking names, for instance, wingroup.exe or servicelog.exe.

Emotet banking trojan
Malicious emails examples

Emotet-related files are usually placed in the following directories:

  • C:\Windows\
  • C:\windows\system32\
  • C:\Windows\Syswow64\
  • C:\Users\\AppData\Local\Temp\

However, we do not recommend checking these locations and deleting malicious files manually. It is not an effective way to remove Emotet virus from the device. The worm spreads via the network, so it can re-install itself again.

For this reason, it’s important that all computers connected to the affected network have a powerful antivirus installed. Only powerful malware removal tools can terminate this cyber threat entirely. We highly recommend using well-known anti-virus tools that are known to be capable of eliminating trojan from the system.

It is important to uninstall Emotet immediately because malware is capable of bringing other cyber infections to the system. Security specialists from Viruss.lv[3] report that this banking worm can bring Dridex[4] or Qakbot[5] viruses to the affected systems too.

Emotet banking trojan spreads via fake invoice messages
Emotet virus is programmed to distribute Dridex Malware.

Five years after its creation, Emotet virus is still active – was spotted attacking various organizations throughout 2019

According to the report published by security researchers,[1] the last quarter of 2019 saw a decline in crypto-malware attacks, which totaled 7% year-over-year- increase. Instead, the data-stealing viruses were on the rise.

In particular, banking trojan Emotet affected many organizations and firms around the world, but mostly focusing on the US institutions, as it is typical for most malware due to strong economic factors. Emotet and TrickBot were targeting a variety of sectors, including governmental, hospitality, healthcare, manufacturing, and others.

Emotet prevalence
Emotet prevalence around the world during 2018. Source: Malwarebytes

Emotet is also included in a massive botnet. Once the user clicks on the malicious link in the spam email, the malware takes over his or her inbox and can start sending out malspam, and recipients do not suspect that the email is malicious, due to the trusted source.

After that, Emotet exploits EternalBlue to exploit vulnerable systems on the network. The affected computers then spread the virus laterally with the help of brute-forcing. Due to such a complicated scheme, Emotet still manages to rise to the top when it comes to infection rates, and it does not seem that it is stopping any time soon.

Infiltration and operation peculiarities of the banking Trojan

Authors of this malware have been spreading this malware via malicious spam emails. The phishing email arrives as a spam invoice e-mail or notification to make a payment to lure gullible computer users into opening the malicious link attached to the letter.

The link redirects to the specific URL address which triggers a download of an infected document that includes malicious macro command. This macro embedded in the document prompts cmd.exe and PowerShell to download malware payload from the malicious website.

Emotet spam emails
Malicious emails examples

The list of discovered URL links used to distribute Emotet banking trojan:

  • hxxp://vanguardatlantic[.]com/Invoice-number-7121315833-issue/;
  • hxxp://abbeykurtz[.]com/VZZQNZJIZD9113942;
  • hxxp://charly-bass[.]de/Copy-Invoice-0954/;
  • hxxp://aplacetogrowtherapy[.]com/CNNKIAPGEP3572621.

After the installation the copies of the malware are stored in the following folders:

  • System%\{string 1}{string 2}.exe;
  • %AppDataLocal%\Microsoft\Windows\{string 1}{string 2}.exe.

Besides, IT analysts say that the malicious program deletes the Alternate Data Stream (also known as Zone identifier)[6] which determines the source of the file you attempt to download from Internet Explorer. Thus, it is almost impossible to detect trojan by yourself.

Shortly after, the trojan circumvents the system by registering as system service and modifies Windows Registry entries to enable an autostart mechanism. In other terms, Emotet virus sets itself to launch every time you turn on your computer.

Emotet infected document
Users are asked to enable macros for the infection to start

Instructions on how to eliminate Emotet from the affected computer

As mentioned above, this malicious virus can infect other computers connected to the network. If you delay Emotet removal, you risk not only your own safety but other’s as well. Be aware that this is a very dangerous program that is programmed to hide its presence and traces. Trying to get rid of it by yourself might lead to irreversible damage to your system.

We advise you to remove Emotet virus as soon as possible by employing a robust anti-malware program. However, this banking trojan might block the installation of the security software. Thus, you have to reboot your computer to Safe Mode and download it afterward. Shortly after, you will be able to run a full system scan and eliminate the malware. 

Keep in mind that you have to remove Emotet from all computers that are connected to the same affected network. If you run a system scan a couple of times and you still find malicious components, it means that some of the machines are still connected. So, trojan removal is a complex task and requires cleaning all connected machines immediately. Finally, fix virus damage with Reimage Reimage Cleaner .

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Emotet, follow these steps:

Remove Emotet using Safe Mode with Networking

Emotet trojan might be programmed to block the installation of powerful security software. Thus, follow the instructions below to reboot your computer to Safe Mode with networking:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Emotet

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Emotet removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Emotet using System Restore

If you are still not able to get rid of the banking trojan, try to Command Prompt method. Steps provided below will guide you through the process:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Emotet. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner and make sure that Emotet removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Emotet and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner , SpyHunter 5Combo Cleaner or Malwarebytes

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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References

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