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Error 268D3-XC00037 Tech Support scam virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Malware
12

Error 268D3-XC00037 Tech Support scam continues to deceive people

Error 268D3-XC00037 Tech Support scam virus image

Error 268D3-XC00037 Tech Support scam is a malicious program which is trying to swindle money from gullible people[1]. This virus displays a fake pop-up stating that your computer is blocked due to the Error # 268D3-XC00037. Scammers try to make the message look convincing by saying that all the sensitive information has been stolen and you should contact call via the indicated number.

However, this is just an attempt to trick you into dealing with malevolent people via phone. They will pretend to be Microsoft Support group which should help you to fix the problem. Note that despite how legitimate Error 268D3-XC00037 scam message looks, it is not real.

Once error 268D3-XC00037 Tech Support virus loads the deceptive website, it also triggers a pop-up message that says:

** YOUR COMPUTER HAS BEEN BLOCKED **
Error # 268D3-XC00037
Please call us immediately at +18886098597

The following information states that user’s computer “has alerted” Microsoft about a suspicious infection and that valuable personal information is being stolen from the system by some mysterious virus. No matter how bizarre and suspicious these statements sound, some computer users believe in them and call the fake tech support number provided in Error 268D3-XC00037 Tech Support scam.

If you see that your computer acts suspiciously, you should first search the web for more information about it before taking any actions, and scan the system with the anti-malware software to detect and root out all infections. If the computer starts opening web pages like Error 268D3-XC00037 Tech Support scam, asking you to call for help, realize that it is infected with a phony malware that displays false information to you and only wants to scare you.

If you called this number, you would get in touch with scammers who try to sell useless software or services. If you have been attacked by tech support scam virus that is described in this article, you should remove Error 268D3-XC00037 Tech Support Scam virus with Reimage or another decent anti-malware software quickly.

Note that any attempts to try to get rid of the malware without specific IT knowledge might lead to permanent computer damage. Therefore, be aware that Error 268D3-XC00037 Tech Support scam removal should be held with extreme care. For that, follow the guide given at the end of this article.

Malicious programs are brought to your system by freeware

Malware and other potentially dangerous programs can be installed on your system together with free applications[2]. It is because they are bundled together, and the information about additional programs is hidden among the optional components. 

Therefore, you should never pick Quick/Recommended options for the installer. They do not show you the checkmarks which are usually pre-selected and gives your permission to infiltrate highly suspicious and malicious programs. Instead, experts from NoVirus.uk[3] recommend choosing Custom/Advanced options and de-selecting those marks. 

Learn how to perform Error 268D3-XC00037 Tech Support scam virus elimination

Since this is a malicious computer threat, manual termination cannot be even considered. Do not overestimate your computing skills by trying to get rid of the scam messages. You can either fail to succeed in Error 268D3-XC00037 Tech Support scam removal or even damage your system.

Instead, remove Error 268D3-XC00037 Tech Support scam automatically with the help of a powerful anti-malware software. For that, we suggest using Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus and Malwarebytes Anti Malware. They are tested and recommended by DieViren.de experts. By choosing the automatic elimination, you ensure quick and safe removal. 

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Error 268D3-XC00037 Tech Support scam virus you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Error 268D3-XC00037 Tech Support scam virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Error 268D3-XC00037 Tech Support scam virus Removal Guide:

Remove Error 268D3-XC00037 Tech Support scam using Safe Mode with Networking

Error 268D3-XC00037 Tech Support scam can block you from downloading or installing anti-malware software. You can circumvent its system by rebooting your computer into Safe Mode with Networking. For that, see the instructions below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Error 268D3-XC00037 Tech Support scam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Error 268D3-XC00037 Tech Support scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Error 268D3-XC00037 Tech Support scam using System Restore

In some rare cases, the malware can still be active. Likewise, boot your system into Safe Mode with Command Prompt as shown below.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Error 268D3-XC00037 Tech Support scam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Error 268D3-XC00037 Tech Support scam removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Error 268D3-XC00037 Tech Support scam from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Error 268D3-XC00037 Tech Support scam, you can use several methods to restore them:

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Error 268D3-XC00037 Tech Support scam and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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  • Aimee

    Cant stop these ads, everytime i close them they reappear

    • markarth

      Thats why you need to uninstall the virus that sends these ads to you…

  • moss

    Damn these tech support scammers. They speak with a strong indian accent and the one who have talked to me wanted to sell Windows Defender to me. Do you understand what it means? Its almost hysterical. However, users who are not that experienced in computing might buy that… Oh God. I cannot believe that there are people who fall for such scams… Its so sad

  • Hackley

    Error 268D3-XC00037 pop-ups bother me every day…