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Remove “Microsoft Edge Critical ERROR” virus (Removal Guide) - Mar 2018 update

removal by Alice Woods - - | Type: Malware
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Microsoft Edge Critical ERROR is a scam, using red screen just to attract its victims

Microsoft Edge Critical ERROR

“Microsoft Edge Critical ERROR” is a scam which belongs to cybercriminals[1] and has nothing to do with Microsoft. It is one of Critical Error viruses which have been urging victims to call “Microsoft at toll-free 1-844-734-4622 for immediate support.” Please, do NOT fall for dialing this number because you will be connected to scammers who are seeking to swindle victims' money.

Microsoft Edge Critical ERROR message informs the victim that “there was a dangerous try to get access to personal login & bank information.” The message states that data leak could occur due to Trojan or virus on the system, and that is the reason to get “professional” help immediately. Sadly, the aggressive pop-up simply aims to scare inexperienced computer users and make them react without thinking.

Fraudsters behind the “Microsoft Edge Critical ERROR” scam seek to swindle money from unsuspecting victims and take control of their computers to install malware. Their techniques to swindle money are very basic. Usually, they tell the victim to perform series of commands and see that the system is corrupted.

In reality, they merely command the victim go into Windows Registry or other system settings’ panel and look at entries with names that cause confusion for inexperienced users. Consequently, fraudsters suggest installing anti-malware or anti-spyware product to “fix” these issues. However, they promote overpriced software packs that cost over several hundred US dollars.

Another scenario is to use Microsoft Critical error to trick victims into providing a remote access to their computer via one of legitimate remote access programs, such as TeamViewer or LogMeIn. These programs aren’t viruses, but cybercriminals are using them to gain the access to the target computer and install any kind of malware (ransomware, keylogger or Trojan) on it.[2]

Therefore, we strongly recommend you to remove Microsoft Edge Critical ERROR message as soon as you notice these virus alerts on your browser. Ideally, scan your computer with anti-malware software to identify the cause of these ads. The 2-spyware team suggests using Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner software for a quick “Microsoft Edge Critical ERROR” removal.

Microsoft Edge Critical ERROR scamMicrosoft Edge Critical ERROR virus tries to convince the victim to call tech support scammers via the provided number.

Ways to run into the described error message

Malware that displays deceptive pop-ups usually travels via email, although users can also unknowingly install it alongside illegal software packs or just by installing a software bundle in a rush. To prevent installation of scareware, please follow the tips provided by Udenvirus.dk team[3]:

  • When checking your email, bypass messages with attachments or questionable links in them, especially if they were sent by someone you do not know personally.
  • Never install licensed software for “free” from file sharing sites. Such software packs and cracks often contain some unwanted additions that belong to malware category.
  • Protect your machine from malicious attempts to compromise it with anti-malware software. Do not forget to regularly update it (you should do this with all software installed on your computer).

Remove “Microsoft Edge Critical ERROR” malware

To wipe the malware from your system, use “Microsoft Edge Critical ERROR” removal guidelines provided below. We strongly recommend using anti-malware software to finish the removal. Such deceptive programs are designed to root into the computer system so that the victim could not delete them that easily.

If you are interested in ways to remove “Microsoft Edge Critical ERROR” virus automatically, consider using one of the programs tested by the 2-Spyware team. You can find a list of them below.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
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Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.
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To remove “Microsoft Edge Critical ERROR” virus, follow these steps:

Eliminate “Microsoft Edge Critical ERROR” from Windows systems

To get rid of the scam from Windows, follow the guide provided below. If it won't help to identify and remove the problem, consider using anti-malware software to delete the malware causing pop-ups from the system.

  1. Click Start → Control Panel → Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Microsoft Edge Critical ERROR” and related programs
    Here, look for “Microsoft Edge Critical ERROR” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove “Microsoft Edge Critical ERROR” from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase “Microsoft Edge Critical ERROR” from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Microsoft Edge Critical ERROR” from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Microsoft Edge Critical ERROR”-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Microsoft Edge Critical ERROR”, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Microsoft Edge Critical ERROR” and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Microsoft Edge Critical ERROR”-related entries.Uninstall from Mac 2

Remove “Microsoft Edge Critical ERROR” from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Microsoft Edge Critical ERROR” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Microsoft Edge Critical ERROR” removal.Reset Internet Explorer

Uninstall “Microsoft Edge Critical ERROR” virus from Microsoft Edge

To fix Microsoft Edge web browser, make sure you eliminate suspicious browser add-ons. In this case, you should pay attention to their developer, whether you can remember installing them on the system, etc.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Microsoft Edge Critical ERROR”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete “Microsoft Edge Critical ERROR” from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons → Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Microsoft Edge Critical ERROR” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options → General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Microsoft Edge Critical ERROR” removal. Click on 'Reset Firefox' button for a couple of times

Get rid of “Microsoft Edge Critical ERROR” from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools → Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Microsoft Edge Critical ERROR” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings → Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete “Microsoft Edge Critical ERROR” removal. Click on 'Reset' button to complete your removal

Eliminate “Microsoft Edge Critical ERROR” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Microsoft Edge Critical ERROR” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by “Microsoft Edge Critical ERROR”, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Microsoft Edge Critical ERROR” removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References
Removal guides in other languages
pl Zabicie "Microsoft Edge Critical ERROR"
de Entfernen Sie den "Microsoft Edge Critical ERROR"-Virus
pt Desinstale o vírus "Microsoft Edge Critical ERROR"
es Eliminar "Microsoft Edge Critical ERROR"
fi Eliminoi "Microsoft Edge Critical ERROR" virus
gr Απεγκατάστησε τον ιό "Microsoft Edge Critical ERROR"

This entry was posted on 2018-03-12 at 08:52 and is filed under Malware, Viruses.

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