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Restore@protonmail.ch ransomware virus. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Ransomware
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The dangers of restore@protonmail.ch ransomware

Restore@protonmail.ch virus works as a file-encrypting cyber threat. Since its shares some of the characteristics peculiar to another ransomware, IT specialists suspect that it may be related to the recent cyber aggressor – Fantom virus. Like the latter, the current virus tries to fool users by showing fake system messages. Hackers attempt to make as more threatening and destructive virus as possible. However, there are still ways to remove restore@protonmail.ch. One of them is to install a malware removal utility, such as Reimage, right away and start terminating it. Brush aside any considerations of paying the ransom. For cyber criminals, it is another mischief and opportunity to wheedle out money. Thus, you cannot rely on their sense of consciousness. Thus, do not waste time and perform restore@protonmail.ch removal.

Unfortunately, this threat is not a mere computer pest. By using AES and RSA encoding techniques, the malware locks files. As you may guess, in order to decrypt them the private key, which consists of unique numeric code, is required. Likewise, the hackers exploit the opportunity to terrify the victims that there is no other way of retrieving the files except by transferring the money and, therefore, acquiring the blocked information. Certainly, if the information is of primary importance, you might not hesitate and pay the money. However, we would like to remind that hackers profit from such activity and they do not have any obligations to return the files.

The background picture of Restore@protonmail.ch

Moving on, after the ransomware succeeds in infiltrating the computer, it starts looking for the encryptable files. Usually, the cyber criminals automatically set a wide range of different music and document files. While the encoding is still underway, you might see fake system errors. Later on, all your files are renamed into numeric codes and get a .locked extension. In order to boast about its misdeed, the ransomware changes your background picture. Additionally, you will find the READ_ME!.exe file which explicitly informs you of the current situation. The hackers also provide restore@protonmail.ch address for you to send the identification number and possibly receive restore@protonmail.ch Decrypter. However, we encourage you to save time and move on to the elimination process.

How does the malware invade the operating systems?

Virus researchers suspect that the ransomware mainly spreads via P2P file sharing domains and spam emails. Recently, there is a high rise in scams. Hackers pretend to be the representatives of official institutions and send out fake notifications. Users convinced that they are dealing with the real institution, open the attached files without being aware of the menace. Likewise, they might activate restore@protonmail.ch hijack or set free another ransomware. That is why its is crucial to exercise cautiousness while reviewing spam folder, even the emails address you directly, do not rush to open the attachments. Lastly, improve your cyber security as restore@protonmail.ch malware might invade via exploit kits.

Delete the ransomware completely

It is not difficult to remove restore@protonmail.ch virus if you opt for the automatic method. Install an anti-spyware application, for example, Reimage or Malwarebytes Anti Malware. Make sure it is updated and start restore@protonmail.ch removal process. The application will track down all malicious files and eradicate them. Afterward, you might switch to data recovery. Regarding the latter, we present a few suggestions below this article. Finally, keep in mind that ransomware might lurk for you even in legitimate domains, thus, update security applications and avoid clicking on suspicious links.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Restore@protonmail.ch ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Restore@protonmail.ch virus Removal Guide:

Remove Restore@protonmail.ch using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Restore@protonmail.ch

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Restore@protonmail.ch removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Restore@protonmail.ch using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Restore@protonmail.ch. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Restore@protonmail.ch removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Restore@protonmail.ch from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Restore@protonmail.ch, you can use several methods to restore them:

Data Recovery Pro: is it effective?

This application is not the original decrypter but it might be of help recovering some of your files.

Should I run System Restore?

This functionality helps you win some time as your operating system is restored to the previous state. As a result, your personal files might not have got into the claws of this ransomware yet. Try to make the copies as soon as possible. This function does not remove the virus so keep it mind.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Does Shadow Explorer help?

This application might be your aid if the ransomware does not delete the shadow volume copies, which are automatically stored by the operating system.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Restore@protonmail.ch and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  • bettyE_E

    It changes my background picture all the time.

  • Williamerrr

    Cant decrypt the files at all.

  • Kathy

    And they continue rampaging unstoppable. Where is justice?