Severity scale:  

Remove Fantom ransomware / virus (Removal Guide) - Jul 2017 update

removal by Olivia Morelli - - | Type: Ransomware

Fantom ransomware warns: attention, all files on your computer are encrypted

Ransom note by Fantom ransomware

Fantom is a crypto-malware that emerged at the end of summer 2016. In the affected machine it shows fake Configuring critical Windows Updates screen[1] while it encrypts files using a combination of RSA-4096[2] and AES-256[3] ciphers. Malware has several variants that might append one of these file extensions:

  • .fantom,
  • .locked,
  • .locked4,
  • .11232323.

Following data encryption, the virus then leaves DECRYPT_YOUR_FILES.HTML ransom note which starts with a line Attention! All your files have been encrypted. You can stop this unwanted process initiated behind your back with the help of Ctrl + F4 combination. 

Questions about Fantom ransomware virus

Different variants of malware might use slightly different ransom-demanding text. However, the main message remains the same – people have to pay the money in order to get back access to their files. Fantom virus might also change the desktop picture with the threatening message:

Attention! All your files have been encrypted.
Due encrypting was used algorithm RSA-4096 and AES-265, used for protection military secrets.
That means RESTORE YOU DATA POSIBLE ONLY BUYING decryption passwords from us.
Getting a decryption of your files is – SIMPLY task.
That all what you need:
1. Send Your ID_KEY on mailbox.
2. For test, decrypt 2 small files, to be sure that we can decrypt you files.
3. Pay for our services.
4. GET software with passwords for decrypt you files.
5. Make measures to prevent this type situations again.
Do not try restore files without our help, this is useless, and can destroy you data permanently.
However, the files can be recovered even after the removal of our program and even after reinstalling the operating system.

According to the ransom note, the malware uses encryption systems which can't be cracked. Also, it provides the unique key called ID_KEY to each of its victims and asks them to contact its developers via one of these email addresses:


Unfortunately, crooks are not lying. Fantom ransomware relies on an advanced military-grade encryption system. This system relies on a public encryption key, which is used to encrypt files, and RSA encryption used to protect the first key. This key is the life saver for those who want to decrypt .fantom file extension files; however, cyber criminals are not willing to give it up for free, so you should not wait for their mercy.

The threat can set a different size of ransom according to the title of the executable. Thus, the cyber criminals gain the chance to earn different sums of profit employing the same executable. For example, if it contains a certain number, let's say, fantomv2.exe, you will be required to pay 2 Bitcoins.

In the case or ransomware attack, we would like to encourage you not to pay the ransom.[4] Files can be retrieved from a backup, but before you plug it into your PC, remove Fantom ransomware first. It helps to clean the system and prevent further possible cyber attacks.

We understand that everyone wants to keep their precious files safe and sound, and that is why we always urge users to create their copies and import them to external devices – in other words, to back them up. Data backups[5] come in handy when the original ones get corrupted, encrypted, or deleted by malware.

Security experts do not advise users to mess with ransomware viruses manually because these malicious programs are designed to hide deeply in the computer system, and they typically consist of many files. The best way to recognize and delete them all is to allow an automatic malware removal tool to do it. Fantom removal can be finished using the Reimage Reimage Cleaner Intego.

Quick analysis of malware operation

This ransomware operates in a rather crafty way. As we have mentioned in the first paragraph, this ransomware manages to deceive a user and pretends to be a Critical Windows Update, asking the victim not to turn off the computer. In the meantime, the ransomware rummages the compromised system, searching for predefined file types.

It scans the computer and encrypts precious memories, work files, and other important documents, leaving no chance to restore and use them. It bypasses essential system files to keep the computer running, creates a ransom note, changes desktop wallpaper, and opens the delback.bat file.

If the victim is not the administrator, a pop-up dialog will show up, asking the victim to make changes on the device. Since this message says that it comes from a verified publisher – Microsoft Windows, inexperienced victims might unknowingly click Yes. This deletes Shadow Volume Copies, which can help you to recover encrypted data.

Signs of Fantom ransomware existence on infected computerFantom ransomware shows fake Windows update screen. Meanwhile, it encrypts files.

Modifications of Fantom ransomware virus

On March 2017, malware researchers spotted a new version of ransomware.[6] The unique feature about this variant of Fantom is that after the infiltration, malware checks computer’s location. If it finds out that it ended up in Russia, it discontinues the attack. Otherwise, it starts data encryption procedure and appends a specific file extension based on the timestamp of the contamination event.

One month later, on April 2017, security community started talking about the possibility that Fantom RaaS might show up soon.[7] Researchers find an improvement in ransomware’s code that allowed assuming that authors of the ransomware are about to launch RaaS platform. However, it seems that this day hasn't come yet.

However, the same month Fantom ransomware changed its design. Virus researchers have detected a brand new version of this threat. The hackers of this peculiar malware noticed that it contains major improvements in its source code and execution manner. As a result, they lead to alternations in its veneer as well.

In contrast to previous versions, it appends a different file extension. Now all encoded files contain .11232323 file extension. Payment guidelines are also presented in a different file RESTORE-FILES.11232323.hta. Besides this file, it also loads additional two images hxxp:// and hxxp:// to inform about the hijacking process.

Interestingly, that the malware also locates the country of victims' residence. According to the initial report, the malware terminates itself if a victim is Russian. No major changes in its distribution process are reported. 

Infiltration methods of the ransomware virus and how to avoid it

Fantom ransomware is distributed via malicious websites, emails, malware-laden ads, and other methods. There are several methods how the user can protect its computer from ransomware attacks, and the main thing that PC users should know that it is a must be careful while browsing the Internet:

  • Avoid clicking on suspicious ads, links or buttons.
  • Bypass clicking on ads or articles with click bait titles.
  • Never open email attachments that unknown people send to you. No matter if the attachment is named as invoice, resume, phone bill, or similarly, it does not necessarily mean that it is a safe file. Vice versa – crooks tend to name malicious attachments exactly like that because their aim is to make the victim feel safe about the file and open it without even thinking about potential hazards.
  • Try to avoid opening files that your computer system identifies as potentially dangerous, and keep a proper anti-malware software installed on your computer.

The safe way to remove Fantom virus from the system

You have to clean the computer from malicious files completely; otherwise, any malicious files left behind can make your system vulnerable to further ransomware attacks and cause computer malfunctions. Fantom removal must be completed using a powerful software, such as Reimage Reimage Cleaner Intego or Malwarebytes, that can remove viruses.

The virus might attempt to stop you from running security programs, so in such cases, follow instructions provided below. They will help to disable the virus and remove Fantom with the help of security software.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Fantom virus, follow these steps:

Remove Fantom using Safe Mode with Networking

If your scanner is blocked, try rebooting your computer to Safe Mode with Networking before a full system scan. Once you finish it, you should check your computer when in normal mode as well.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Fantom

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Fantom removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Fantom using System Restore

If you can't launch your anti-spyware, you can try System Restore method to disable the virus. However, don't forget to remove its files from the system after disabling your virus.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Fantom. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that Fantom removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Fantom from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

Please, do not support frauds by paying the ransom. Keep in mind that cyber criminals might send you a useless piece of software that cannot help to recover your files. Besides, it can be filled with malicious components allowing crooks to exploit your computer system even more. If you have lost your precious files, try recovering them from a backup or use one of the methods listed below.

If your files are encrypted by Fantom, you can use several methods to restore them:

Use Data Recovery Pro software

To recover your files, we recommend using Data Recovery Pro program. It might help you to restore your lost data. We definitely think that it is worth a try since a free and official Fantom decryption tool hasn't been released yet.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Fantom ransomware;
  • Restore them.

Windows Previous Versions feature can help you to restore data

If you have a few exceptionally important documents you have to recover, we recommend using Data Recovery Pro. This program helps to retrieve individual files, besides, before you use it, remember that it can help you only in case you have enabled Windows Previous Features feature in your PC.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Fantom decrypter is not available yet

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Fantom and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Olivia Morelli
About the company Esolutions

Removal guides in other languages

  1. Zetta says:
    August 26th, 2016 at 10:10 am

    Thanks so much! I have removed this virus without a hassle! Good to know that I can fix my computer without having to invite a technician. I had backups, so I didnt experience data loss. Thanks again, guys.

  2. Gregq says:
    August 26th, 2016 at 10:12 am

    I cannot recover my files in any way. If anyone can help me to do it, i would appreciate it alot..

  3. Kendall says:
    August 26th, 2016 at 10:12 am

    What an incredible virus…

  4. Toddy says:
    August 26th, 2016 at 10:13 am

    I cant believe it. These criminals manage to mimic windows functions and all that stuff!

  5. bmcatcah says:
    February 13th, 2017 at 6:17 pm

    The Fantom Ransomware deletes all Shadow Copies and System Restore Points during its infection process, so recovery of data will only happen if the end user has made an actual, external backup of their files to another drive (flash, cloud, DVD, etc). Even then, some data loss should be expected.
    Hopefully the source server containing the decryption keys will be found soon, and all of us who were negatively impacted can recover our data. :-{

Your opinion regarding Fantom ransomware virus