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Remove (Removal Guide) - Free Instructions

removal by Alice Woods - - | Type: Browser Hijackers is the PUP that has multiple purposes, one of them is to interfere with users' online browsing is the redirect virus or browser hijacker that gets installed by users or silently via shady software installations. This is a potentially unwanted program because it mainly gets on the device without any permission and starts affecting the speed of the computer or mobile device immediately after infiltration. This PUP even installs other programs to make sure that needed commercial content is delivered or questionable promotional pop-ups fill up the screen. Search Letter is the name of the browser extension that gets added on Google Chrome, Safari, or Mozilla Firefox once the browser is hijacked.

Unfortunately, you cannot notice the infiltration of virus because it has all the functions of adware,[1] potentially unwanted program and in-browser threats. This is closely related to Trovi hijack, so there is additional danger behind all the activities. Although it mainly affects the time online and browsing activities, the program alters some important settings of the system, so you need to eliminate the program as soon as possible.

Type Browser hijacker[2]
Symptoms Affects the speed of the infected machine, makes unwanted changes, affects the time online with redirects and commercial pop-ups
Mainly found on Mac OS supporting devices
Main danger Collects information about the user and his or her browsing habits, preferences
Distribution Freeware installations, deceptive sites, shady developers, commercial content
Elimination Use ReimageIntego for system cleaning and removal is the manipulative program that is offered on promotional content as a useful search engine, so people tend to download the hijacker without even knowing. The main purpose of the intruder is to change settings of the web browsing tools, so all attempts are redirected to the needed domain, in most cases, has functions of the search engine since it provides the results once you try to search for something. Unfortunately, the list gets injected with shady content, often links redirect to commercial pages or suspicious domains instead of showing the useful material. PUP is focusing on redirecting and generating the advertising revenue for the publisher. Even though it may show Google or Yahoo search results, it is not related to legitimate engines or software providers. You need to get rid of the intruder because the more time it gets on the system, the more changes it makes to settings of your registry or alters startup preferences. mainly causes:

  • changes in settings of the browser;
  • diminished speed of the device;
  • installations of additional content. 

These symptoms indicate the PUP infiltration, but they appear after the infection itself, so you need to remove as soon as you notice those symptoms and can indicate the intruder. Get the anti-malware tool and run a system check to find and delete all possibly related files. browser is the PUP that hijacks the browser and redirects all the searches online to Trovi-based engine. installs addons and extensions to cause more redirects and visits or views on commercial pages. Potentially unwanted programs are sponsored by advertisers, so these redirects need to generate revenue for them. 

In most cases, redirect appears out of nowhere, and the website shows:

  • “Connecting to”,
  • “Waiting for”,
  • “Transferring from”.

You should note that behavior is not the best and can be considered suspicious from these messages or content that is intrusively filling your browser screen. Advertising content not originating from the site, in-text links that appear out of nowhere, changed homepage, new tab, and search engine preferences.

However, removal is not only about those settings and intrusive behavior because other programs, in-browser applications or just files left behind can cause renewal of the initial infiltration. You should get the tool that can scan the whole system and detect threats of all sorts. Try ReimageIntego for the job and eliminate virus damage, PUP or even malware that is running on the device without you noticing. is the website that can be categorized as a potentially unwanted program because it comes to the machine without permission and even installs in-browser tools or extensions to affect the performance even more.

Fake tools, search engines, and applications come without permissions

There is a huge risk while browsing online. Expertais[3] always talk about how important it is to pay attention and be cautious of potential issues hidden behind suspicious internet content. Gambling sites, free download platforms, advertising services are not that harmless as it may seem.

Various questionable domains contain pop-unders or pop-ups that deliver malicious links or even causes direct downloads of PUPs, malware. These automatic installs are not disclosed and happen behind your back, but even those freeware downloads that you initiate yourself can reroute you to shady material and cause infiltration of an unwanted application.

Free-sharing platforms, p2p services, free software downloading pages contain pre-bundled packages, and when the user chooses Recommended or Quick options, all packed programs get on the machine automatically. You can avoid these infections by going for Advanced or Custom installations and de-selecting the shady apps from the list. elimination can fix various system problems at the same time of proper AV tool is used virus might not be the intruder that is running on the machine, but the result of a PUP infection. Such type of cyber threats interferes with your privacy because it gets access to your browsing history and other preferences regarding the time online. 

Remove as soon as you can, so any privacy issues can be avoided. Problems with your browsing safety arise immediately after the infiltration, so once the redirects start, you should react. Your identity may be at risk because browsing history and location are not the only data the PUP can obtain, your emails, other data stored on the machine and browser directly gets collected. removal is a fairly quick and easy process once you choose the trustworthy anti-malware program and perform a full scan on the machine. While getting antivirus program, the main criteria should be user reviews and official provider. This way, you can know that the tool is reliable and capable of detecting threats, shady files, and PUP damage.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Uninstall from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete from Mac OS X system

Make sure to get rid of as soon as possible if the program is causing problems on your device

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Get rid of from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Erase from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate from Mozilla Firefox (FF)

Various content may get installed without your permission or even knowledge, so you should check the browser for any suspicious material and eliminate that manually

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome is the threat that affects your browsing activities because all the searches go through this engine. You should set the browser to default to fix that

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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