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.Serp file extension virus. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Ransomware
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Serpent ransomware presents .Serp file extension virus

.Serp file extension virus is a new version of the infamous Serpent ransomware virus[1], which first showed up in February 2017. The new ransomware shocked everyone with its complexity, and researchers claim that the virus has been programmed by someone associated with Zyklon Locker, Wildfire Locker, and Hades Locker ransomware projects. The virus belongs to ransomware category due to its ability to lock all victim’s files down with a sophisticated combination of encryption ciphers– reportedly, it uses AES256 and RSA2048 ciphers. Once locked, files become inaccessible, meaning that years of work, memories, and other important files are going to be lost in less than 10 minutes[2]. The ransomware also marks each encrypted file with the .serp file extension (modifies the filename) and then drops a ransom note called README_TO_RESTORE_FILES(random characters).txt. This file holds information about a possible file recovery solution, which is, to put it shortly, is to pay a ransom to get files back. There’s no surprise why ransomware is also called a cyber extortion tool[3] – it holds victim’s files hostage until the victim decides to pay up. The note that virus saves on victim’s desktop as well as in folders with encrypted data provides an URL that points to victim’s personal payment website. On this site, the victim finds a countdown timer that shows how much time is left to pay the initial ransom price. Once the given time passes (7 days), the ransom price triples.

According to the latest reports, the new version of the virus demands 0.75 BTC in exchange for the decryption tool. Another interesting fact about this ransomware is that the payment page it provides to victim looks surprisingly similar, if not identical to the one that Cerber ransomware[4] uses. No matter what, we do not recommend you to buy Serpent Decrypter because there are no guarantees that it will actually restore your files and not infect your PC even more. To recover your files without paying the ransom, you must have a data backup, and if you do, remove .Serp ransomware as soon as you can. There is no point in keeping the virus in your PC if you do not plan to pay up, either. For .Serp virus removal we strongly recommend using anti-malware software, for example, Reimage software. It will help you to fix your PC and remove all of the virus’ remains safely.

Distribution peculiarities

Ransomware viruses and tricks used to distribute them get better and better, and the only way to fight back is to be aware of them. Typically, the majority of ransomware viruses get transmitted via spam, in other words, via junk emails. Therefore, our advice for you is to be careful when checking your email inbox. Make sure you do not open emails that come from unknown senders and of course never open links or attachments that such electronic letters carry. Even if the attachment is a Word file, it can still infect you with ransomware – you will be asked to enable Macros, and that’s the trick that activates the malicious script that immediately downloads malware on your computer. Another tip is to inspect the email address of the sender. If it looks suspicious to you, stay away from such email. Scammers often try to pretend that they work for legitimate companies, and checking their email address can help you identify a scammer. No legitimate company allows their employees send emails to people from unofficial email addresses, so let’s say johny-amazon-clients@protonmail.ru obviously doesn’t work at Amazon. Ransomware can be distributed with the help of exploit kits[5] and malvertising, and to protect your PC from such attack we can only recommend you to stay away from suspicious websites and keep your anti-malware software up-to-date.

How can I remove .Serp file extension virus from the system completely?

If you decide not to pay the ransom to cyber criminals, we can only say that it is the right thing to do. Now you will need to remove .Serp file extension virus, and we highly recommend using professional malware removal tools. If you are not a skilled programmer, please do not try to fix your computer on your own. You might delete the wrong files and leave the malicious ones on the system without realizing it because such viruses tend to hide their components precisely. For .Serp removal, you should reboot your PC using instructions given below first.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall .Serp file extension virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual .Serp virus Removal Guide:

Remove .Serp using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reboot your computer according to these instructions provided by our team. Follow the steps carefully to prepare your PC for ransomware removal.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove .Serp

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete .Serp removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove .Serp using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of .Serp. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that .Serp removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove .Serp from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If you did not create a backup prior to ransomware attack, we have bad news for you. Unfortunately, it can be very hard, actually nearly impossible to recover your files now. However, you can try one of the following methods to restore them:

If your files are encrypted by .Serp, you can use several methods to restore them:

Recover data using DataRecoveryPro

Data Recovery Pro is an excellent tool when it comes to data restoration. If your files were damaged or deleted, you can use it to restore them. It might help you to restore some of the encrypted data.

ShadowExplorer help

If you tried the method we described earlier and it didn’t help to restore any files, try ShadowExplorer. Read these instructions to learn how to use it.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from .Serp and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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References


  • Reynold71

    all files have .serp file extensions HELP! Why I cannot open them????

  • greg

    my files have .serpent file extensions, what does it mean?

    • Flexin

      Its the earlier version of the virus

  • Kay

    I cant even!!! I dont have a backup! No money! Scammers didnt send me the decryption tool!!! Dont pay them!!