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Remove Trustedsurf.com (Virus Removal Instructions) - updated Jun 2016

removal by Jake Doevan - - | Type: Browser hijacker

Do I need to remove Trustedsurf.com virus from my computer?

Trustedsurf.com virus is a fraudulent search engine which can show up on your computer without your approval. Typically, it and its “cousin” esurf.biz are spread in a bundle with freeware and shareware as optional installers that are supposed to help people improve their searches. Unfortunately, but this phrase can be seen when installing almost every questionable extension, not only trustedsurf.com, so make sure you read everything what is given before leading yourself to computer-related issues. No matter how tempting the most of these plugins seems, you should avoid them as they can lead you to various problems. For example, corrupted search results, trustedsurf.com redirect issue, continuous slow downs, annoying pop-up ads and similar problems. We should also warn you that there is no guarantee that, among corrupted search results that are displayed by this search engine, you won’t be rerouted to malicious site. So, no matter that this search tool looks safe, you should stay away from them. Otherwise, you may be presented with sponsored search results seeking to redirect you to unknown or even unsafe websites. As a result, Trustedsurf.com can lead you to the infiltration of malware.

No matter that the developers of this search engine are promoting it as a reliable search tool but, in fact, it lacks a lot of the functionalities offered by other, more acknowledged, search engines, such as Google, Yahoo or Bing. You should also know that users also report about unexpected appearance of Trustedsurf.com homepage which means that, at some point, this virus can stealthily be installed on the system without asking for permission. For this reason, security experts classify this program as a browser hijacker. Typically, browser hijackers like Trustedsurf.com virus infiltrate computers in order to advertise the websites of their affiliates, using different ads and links they inject into the browsing results. Of course, the developers of such PUPs do not take up advertising for free. The increase of the traffic on the affiliate websites ensures the profit for the virus creators. Therefore, this hijacker is very aggressive about the advertisements it injects into your browser. On top of that, the users who have been forced into using this fake search engine report that usually Trustedsurf.com redirect to unknown and potentially dangerous websites and pages where the computer can be contaminated with worms, Trojans and other more serious viruses. So, if you notice your browser or default search engine set to http://www.trustedsurf.com/, make sure you take care of the Trustedsurf.com removal from your PC as soon as possible.

Trustedsurf.com virus website example

Even if you are careful on the Internet and try not to click on the Trustedsurf.com generated links and ads, you may experience other inconveniences as a result of this virus residing on your PC. Your whole system’s performance may decrease and your browser may begin displaying different errors, also, may crash or freeze. Therefore, it is not safe, nor recommended to keep this application installed on your computer. To remove Trustedsurf.com from your homepage, you will have to locate and remove the virus first. For this purpose, you may want to use some reputable antivirus tool like Reimage Reimage Cleaner Intego, which will detect and eliminate the virus from your computer in no time.

How can I let this hijacked affected my browser?

Questions about Trustedsurf.com

Even though this virus enters your computer stealthily, it cannot do it without your help. Most likely, you have inadvertently installed Trustedsurf virus along with some other popular freeware or shareware programs downloaded from the Internet. Usually, such infectious software packages are promoted on unreliable download websites but there is no guarantee that they won’t show up on download.com, cnet and similar download sites.

If you want to protect yourself from TrustedSurf hijack and other potentially unwanted programs, you should avoid visiting or downloading software from unknown/suspicious sources. You also should not take the new software installation for granted and follow all its steps closely. You may find that your downloaded program may be bundled with some other contents which you do not wish to enter your PC. Of course, to monitor the installation steps you should use Custom or Advanced installation settings.

How to delete Trustedsurf.com?

Removing a browser hijacker or similar Potentially unwanted program from the infected computer is not always easy. These malicious programs tend to install different browser add-ons and other malicious content to prevent their elimination. Therefore, if you want to remove Trustedsurf.com virus from your computer manually, you may find out that following removal instructions may not be enough. After rebooting your computer, you may find out that Trustedsurf.com hijack is still on your computer.

Luckily, there are powerful antivirus tools which can detect the problematic files scattered all over your computer and take care of Trustedsurf.com removal. That is why security experts always advise the virus-infected computer users to opt for the automatic removal method.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Trustedsurf.com, follow these steps:

Get rid of Trustedsurf.com from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Trustedsurf.com and related programs
    Here, look for Trustedsurf.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Trustedsurf.com from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate Trustedsurf.com from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Trustedsurf.com from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Trustedsurf.com-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Trustedsurf.com, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Trustedsurf.com and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Trustedsurf.com-related entries.Uninstall from Mac 2

Uninstall Trustedsurf.com from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Trustedsurf.com and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Trustedsurf.com removal.Reset Internet Explorer

Delete Trustedsurf.com from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Trustedsurf.com-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove Trustedsurf.com from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Trustedsurf.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Trustedsurf.com removal. Click on 'Reset Firefox' button for a couple of times

Erase Trustedsurf.com from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Trustedsurf.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Trustedsurf.com removal. Click on 'Reset' button to complete your removal

Get rid of Trustedsurf.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Trustedsurf.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Trustedsurf.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Trustedsurf.com removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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  1. DanielPoa says:
    April 4th, 2016 at 7:35 am

    Trustedsurf should not be trusted!

  2. Cabbahoop says:
    April 4th, 2016 at 7:38 am

    Looks like hijackers are still on the rise… Annoying programs!!

  3. Plouwee says:
    April 4th, 2016 at 7:41 am

    I should really purchase some good antivirus software, this old one does not detect any viruses anymore, My browser got hijacked like twice last month.

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