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LoveLock ransomware virus. How to Remove? (Uninstall Guide)

removal by - -   | Type: Ransomware
12

Yet another love-themed ransomware emerges: this time, it’s LoveLock ransomware

LoveLock virus is another proof that Valentine’s day gives cyber criminals[1] a chance to use romantic tricks to deceive users and convince them to download malicious[2] files to their computers. This Love day-themed ransomware virus reminds us of Love2Lock ransomware, because both of them are nasty data-encrypting computer programs which were developed with evil purposes only. Although it seems that LoveLock’s devs didn’t manage to finish their programming work on time, the virus can be improved shortly. However, malware researchers have noticed a spam email campaign[3] going on, which delivers LoveLock malware to victims. 

As we have mentioned before, it was noticed that the virus is not completed yet, and the spam campaign spreading this ransomware is considerably small. We assume that criminals are testing the distribution techniques before they take serious actions. Currently, the virus encrypts files that have these file extensions: .aspx, .asp, .csv, .doc, .docx, .html, .jpg, .mdb, .odt, .xls, .xlsx, .xml, .php, .psd, .sln, .png, .ppt, .pptx, .sql, .txt. The list of target file extensions is considerably short, especially if compared with target lists of viruses like Cerber or Locky[4], who aim to corrupt over 300 different file types. LoveLock ransomware follows ransomware-development traditions and adds a particular file extension to each file it corrupts. In case of this ransomware, .hasp file extensions are added. Following a successful encryption, the ransomware creates a .txt file, which contains only one word - text1. These details clearly show that this malicious program is in-development stage at the moment because criminals do not even leave any instructions regarding data decryption. So if you have been attacked by this incomplete version of LoveLock ransomware, we suggest deleting the virus ASAP. For LoveLock removal, follow instructions provided below and use a decent anti-malware program like Reimage or Malwarebytes Anti Malware.

How did I get infected with this incomplete ransomware virus?

As we have said, ransomware crooks are likely to be testing ransomware distribution techniques[5] and choosing what kind of email messages are the most effective when convincing the victim to open attached files. You could get this ransomware after opening a suspicious email letter and clicking on a link provided in the message or opening an attached file. Please, if you care about your computer’s safety, try to bypass ANY kind of content online that raises at least the slightest suspicion. Remember that scammers are ready to go that extra mile and recreate legitimate-looking phishing Amazon or Paypal messages, which help them to force victims to open attached files. If you have received a letter from these companies although you had no interaction with them before, better check sender’s email address before exploring contents of the attachments or the message itself. It is obvious that john-amazonsupport83947[@]protonmail.com doesn’t work at Amazon at all.

How can I remove LoveLock virus?

In case you suffer from LoveLock virus attack, and you want your files back, follow instructions that we provide. We listed these instructions below and also added some pictures to make them appear more clear. You must remove LoveLock ransomware precisely, and anti-malware or anti-spyware programs works best for that. However, you have to do some preparations and restart your PC in a certain mode before starting the LoveLock removal procedure. All information that you need to know is presented below.

To remove LoveLock ransomware virus follow these steps:

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If you failed to remove infection using Reimage Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall LoveLock ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.
Reimage is recommended to uninstall LoveLock ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.
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Remove LoveLock using Safe Mode with Networking

Before you attempt to start your antivirus or anti-malware software, carry out these instructions.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove LoveLock

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete LoveLock removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Reimage is a tool to detect malware. You need to purchase full version to remove infections.
More information about Reimage
Reimage is a tool to detect malware. You need to purchase full version to remove infections. More information about Reimage

Remove LoveLock using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of LoveLock. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that LoveLock removal is performed successfully.
Reimage is a tool to detect malware. You need to purchase full version to remove infections.
More information about Reimage
Reimage is a tool to detect malware. You need to purchase full version to remove infections. More information about Reimage

Bonus: Recover your data

Guide which is presented above is supposed to help you remove LoveLock from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

When a ransomware-type virus encrypts files, they become inaccessible; then the main question that victims start searching answers for is "how to decrypt files encrypted by ransomware?" Sadly, in the majority of cases files cannot be decrypted, unless ransomware authors leave some obvious bugs in their virus' code. Files can be fully recovered from a backup, but in case you don't have it, try these options.

If your files are encrypted by LoveLock, you can use several methods to restore them:

Data Recovery with a special recovery tool

Data Recovery Pro is a highly recommended tool when it comes to data restoration. We suggest trying it - it might recover you some files!

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from LoveLock and other ransomwares, use a reputable anti-spyware, such as Reimage, PlumbytesWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

Julie Splinters
Julie Splinters - Malware removal specialist

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References


Information updated:

Comments on LoveLock ransomware virus

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quin
Help help help!! My files are infected, computer is infected, what do I do??
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Renatz
I cant open my files, too.
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Anton
I was attacked today... does this mean this ransomware finally got "polished" ? or is it possible to decrypt my files somehow, still? please help!

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