Smilebox. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - -   Also known as Mystart.smilebox.com | Type: Browser hijacker
12

Things to know before using SmileBox

SmileBox is a legitimate program which is represented as a creative platform that allows making collages, slideshows, invitations, greetings, and more. This application might look interesting and useful; however, you should know few unpleasant features of this program before starting using it. This application is known as potentially unwanted program (PUP) that might spreads in the software bundles and might get inside the computer unnoticed. For this reason, the appearance of the program makes people think that it’s SmileBox virus. However, it’s a huge misconception. This application is not malicious. Users should learn to install freeware and shareware correctly[1] in order to avoid third-party apps. As soon as this program gets inside the computer, it might alter browsers’ settings. These modifications consist of changed homepage and/or default search engine to Mystart.smilebox.com, which is a commercial search engine[2] that might display altered search results. As a result, you can notice that search sessions are interrupted by various SmileBox redirect problems. Thus, you may end up on unknown and even insecure third-party websites. In addition, it can also initiate annoying pop-up ads, in-text links, banner ads and other notifications that are mostly used for affiliate marketing.[3] While developers generate revenue from your clicks, you have to deal with inconveniences and potential threats. [4]

So-called SmileBox virus might also install third-party programs, browser extensions or applications without asking a permission as well. Bear in mind that these programs might track information about you and might flood your browser with even more commercial content. However, this program itself automatically collects and stores particular information about the users. Collected data includes technical details about your computer, web browser and other software installed on your PC, browsing-related information, visited websites, search queries, clicked ads, interactions on social media, IP address, and in same cases email address, phone number, etc. Thus, if you do not want that all this information would be used against you, you should perform SmileBox removal right now. Aggregated information usually is used to update, improve and maintain the application, provide interesting online ads, and might be shared with third-parties. How partners, advertisers or advertising networks might use information about you is unknown. In most cases, information is used for marketing purposes.[5] Though, you can even imagine what might happen if this data get in the hands of cyber criminals. Thus, you should remove SmileBox from the computer to prevent all possible problems. Also, we recommend scanning computer with Reimage to clean other suspicious applications from the device.

How can this program get inside the computer without my knowledge?

Though in most of the cases this program is downloaded by people from its official website. However, it can also infiltrate computers behind people’s back because it has been actively promoted with the help of bundling. In order to avoid SmileBox hijack, you need to monitor installation of the freeware. For that, you should opt only for Custom or Advanced installation of the freeware. Also, you should uncheck pre-checked check marks that say that you want to install browser add-ons, extensions, plugins, toolbars and similar components on your computer. If you skip this step, this mistake might lead you to additional problems, like the loss of your personally non-identifiable information, slow downs on each of your web browsers, redirects, annoying pop-up ads, and similar issues.

Suggestions for SmileBox removal

If you have installed this program on your computer manually, you may have already noticed annoying SmileBox ads during your browsing. In addition, people have also informed us about redirects that are caused by this program as well. If you don’t want to be tricked into visiting unknown and unsafe websites, you should waste no time and remove SmileBox browser hijacker from the system. In order to do it manually, please have a look at our prepared instructions below. Follow them carefully. If you leave some of the hijacker-related components, you may experience another hijack. However, if you want to be 100% that SmileBox removal is successful, opt for automatic removal option. This method requires scanning the computer with an updated anti-malware tool.

You can remove Smilebox automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Smilebox you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Smilebox. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

Note: Manual assistance required means that one or all of removers were unable to remove parasite without some manual intervention, please read manual removal instructions below.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Smilebox manual removal:

Kill processes:
smileboxtray.exe

Manual Smilebox Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Smilebox from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

The guidelines below will help you to remove SmileBox from the Control Panel. If you haven’t installed this program yourself, please look for other unknown applications and install them by default.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Smilebox and related programs
    Here, look for Smilebox or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Smilebox from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Smilebox from Mac OS X system

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You need to purchase Full version to remove infections.
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Hijackers rarely target Mac OS X users; though, this one can hijack your machine as well. If it happens, please, follow these steps to get rid of this program.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Smilebox or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Smilebox from Internet Explorer (IE)

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You need to purchase Full version to remove infections.
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After SmileBox hijack, you have to reset Internet Explorer by following the steps below.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Smilebox and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Smilebox removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Smilebox from Microsoft Edge

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In order to remove SmileBox entirely from the system, you need to reset Microsoft Edge as shown below.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Smilebox should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Smilebox from Mozilla Firefox (FF)

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You need to purchase Full version to remove infections.
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From the list of extensions remove suspicious third-party applications that might have been installed to Mozilla Firefox. Follow the steps below to remove the hijacker entirely from the PC.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Smilebox and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Smilebox removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Smilebox from Google Chrome

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You need to purchase Full version to remove infections.
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The list of Google Chrome extensions might have been expanded. Uninstall unknown entries that might be related to SmileBox and reset browser’s settings.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Smilebox and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Smilebox removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Smilebox from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If SmileBox got inside your computer unnoticed, you might find various modifications on Safari as well. Fix them by following these steps.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Smilebox or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Smilebox, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Smilebox removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Smilebox registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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  • Adela

    I hate smilebox. Please remove me from this service and unsubscribe me ASAP

    • DARLENE ATKINS

      I WOULD LIKE U TO TAKE ME OFF SMILEBOX…. I DO NOT USE IT BUT HAVE TO PAY 4 IT EACH MONTH. THANK YOU.

  • Adela

    now delete this from my computer

  • LLOYD ARNOLDI

    PLEASE DELETE SMILEBOX ON MY COMPUTER .I NO LONGER WANT TO PAY FOR SOMETHING THAT I DONT USE .ALSO I DO NOT WANT MY CHKING ACCOUNT CHARGED IN THE FUTURE . 3-30-2013 6:00 CDT

  • Pat Lawson

    Please delete smilebox off my computer and out f my checking account. I used it once.

  • Melissa

    I used Smilebox once, didnt find what I needed and it changed all of the settings on my computer. I learned latter that Smilebox has a D- rating with the Better Business Bureau, I am not surprised. I want it off my computer and out of my life too!

  • Anonymous

    I downloaded Smilebox awhile ago and found out that its not really what I needed. I googled on how to uninstall this program from your computer and heres what I found (go to this link): http://wiki.answers.com/Q/How_do_you_uninstall_smilebox Now I have already gotten rid of Smilebox and I want to share it with those people with this same problem.
    * * *
    If you wish to uninstall the Smilebox program from your computer, please do the following:

    If you have Windows XP, click the Start button, then Control Panel. Select “Add or Remove Programs”. When the list of programs comes up, click on Smilebox and then on the “Remove” button. If you are using a partner version of Smilebox it may have a slightly different name, such as, Hallmark Smilebox.*

    If you have Windows Vista or Windows 7, click on the Start button, then Control Panel. Select “Programs and Features” (“Programs” for Windows 7 users). When the list of programs comes up, click on Smilebox and then on the “Uninstall” button. If you are using a partner version of Smilebox it may have a slightly different name, such as, Hallmark Smilebox.*

    If you have Mac, the uninstall is a 3 step process: 1) close the icon on the menu bar (click the Smilebox icon and then select Quit from the menu options), 2) from the Applications folder, drag the Smilebox application to the trash, and 3) from your home directory, choose Library > Application Support folder, drag Smilebox to the trash. You can then empty your trash to clear Smilebox.

  • Violet

    Smilebox MyStart was installed on my computer when I downloaded a Macromedia Flash update. Why on earth did a reputable program such as Flash come bundled with this invasive piece of trash??