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Help50 ransomware virus. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Ransomware

New Help50 ransomware permanently damages files

Help50 ransomware virus is an extortion tool which uses data encryption as means of blackmailing the victims. In particular, virus creators follow the footsteps of numerous successful crypto-ransomware and uses Logical OR operation or simply XOR encryption [1] to render victim’s files unreadable. Help50 virus targets 54 types of files, including archives, media files, images, documents and other data that typically contains victim’s personal data. This way, hackers make sure that the victims inevitably take some action to take their files back. Of course, the main goal is receiving payment, so, after the encryption is done, the hackers drop an additional document called DECRYPT_FILES.txt on the infected computer in which they list very concise recovery instructions — a single email address: help50(@) The victims are supposed to contact the criminals via this address to receive further instructions and recovery key. Reportedly, though, paying the extortionists brings no results and files remain permanently encrypted. Experts urge the victims to refuse making any payments and remove Help50 from their computers to prevent further damage. Reimage can be a helpful tool when it comes to computer cleanup and further recovery, so we recommend giving it a try.

Upon our investigation, we have found some interesting information that may link Help50 to the CryptoLocker and its open-source builder called Encoder Builder v2.4 [2]. Wannabe hackers can use this tool to create a virus version of their own, choosing between XOR and TEA algorithms, types of files they wish to encrypt and extensions they wish their virus to append to the locked files. Nevertheless, since this information is not yet confirmed, we should not make untimely propositions and stick to what we already know. And one of most obvious things are the already mentioned extensions. Currently, Help50 ads .dat extension next to every file it encrypts, but we should point out that every virus version may use a different extension. Another thing that malware experts managed to dig up are the files setup.exe and Project1.exe which might be related to the virus deployment and execution on the computer. These files are probably delivered to the victim’s computer by Trojans [3] disguised as regular applications. Regardless of how these malicious files get in, there is only one way to remove them from the infected system. You should scan your computer with automatic malware scanner as soon as possible and destroy the virus. If Help50 removal is interfered by the virus trying to block your antivirus applications from launching, you should complete the steps at the end of this article and try scanning the computer again.

What are the strategies of ransomware infiltration?

We have already mentioned that Help50 virus may travel around as Trojan which can be hidden inside software packages pretending to be regular program; arrive to your inbox as phishing [4] emails carrying a supposed image, Word or PDF file or get downloaded to your computer as a drive-by download. There are too many ways for the hackers to deliver Help50 on the computers. Thus, it is very difficult to determine where and when exactly the virus is going to hit. A better option is to create data backups [5] and be sure that you will be able to recover them in case there is an emergency such as ransomware attack. Whenever you create new files, back them up and keep the storage device disconnected from the computer at all times.

How to recover device from Help50 attack?

As we have already mentioned, the best way to recover encrypted files after ransomware attack is data backups. If you have no backups saved whatsoever, things become more difficult. It might be that you may not get your files back at all. Nevertheless, you can always give it a try. But before taking any recovery steps, you should fully remove Help50 virus from the computer. Of course, automatic anti-malware software is the option you should go for when executing Help50 removal.

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Reimage (remover) Happiness
Reimage (remover) Happiness
Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Help50 ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Help50 virus Removal Guide:

Remove Help50 using Safe Mode with Networking

Ransomware like Help50 can try blocking your antivirus from executing smooth elimination. The instructions below will explain how to decontaminate Help50 and get back in charge of your antivirus.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Help50

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Help50 removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Help50 using System Restore

In case you can’t use your antivirus properly because Help50 is preventing it from launching, take some time to complete the instructions below and try running the antivirus again.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Help50. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Help50 removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Help50 from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Help50, you can use several methods to restore them:

 Data Recovery Pro: help your files encrypted by Help50

Data Recovery Pro is a tool you can use to recover your encrypted files. There are no guarantees that the program will work 100%, but there are no reasons why not to give it a try:

Activate Windows Previous Versions feature to recover files after Help50 attack

Windows Previous Versions feature can only be activated if the System Restore function was enabled before Help50 hit the computer. If it was, you can then proceed with these steps:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Another option for Help50 recovery: ShadowExplorer

It is currently unclear whether Help50 deletes Volume Shadow Copies or not. These files are core elements needed for Shadow Explorer to recover the encrypted files. To find out if you stand a chance of recovering your files this way, follow these instructions:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Help50 decrypter

There are currently no information about Help50 decrypter. Please check back later.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Help50 and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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