Remove InfinityLock ransomware / virus (Virus Removal Instructions) - Decryption Steps Included

removal by Lucia Danes - - | Type: Ransomware

InfinityLock virus Removal Guide

What is InfinityLock ransomware virus?

InfinityLock encrypts files with RSA algorithm and threatens to delete them

The ransom note by InfinityLock ransomware

InfinityLock is a ransomware-type virus that spreads as an Adobe Premier “crack.” It uses sophisticated encryption cipher to corrupt files on the device. Following this procedure, it changes computer’s desktop picture and delivers a ransom note called “INFINITYLOCK_UNIQEID.TXT.”

During data encryption malware appends a random file extension to various targeted files, such as images, audio, video, archives, documents and other files. The ransom note claims that InfinityLock virus uses RSA 2048 cipher. Thus, encoded data cannot be unlocked without specific decryption tool.

Authors of the InfinityLock ransomware claim that victims can buy decryptor for 0.17 Bitcoins. In order to scare victims and convince them to follow the instructions, criminals threaten to delete their files if people try to eliminate the virus. However, currently, there’s any proved information about malware’s ability to destroy data.

InfinityLock shows a fake Command Prompt window that informs about ransomware attack. However, further terms and instructions of data recovery are provided in the new background picture and the ransom note in the .txt file. Victims are asked to send Bitcoins to the provided address and include their ID number in the description. Then files are supposed to be decrypted automatically.

However, security experts do not recommend following these instructions and paying the ransom. Authors of the malware might not have a working decryption software or do not permit you to use it. Thus, you should avoid their threats and focus on InfinityLock removal.

The first thing you have to do after ransomware attack is to obtain a professional malware removal program, such as ReimageIntego. It will help to remove InfinityLock safely from the system. Detailed explanation on how to succeed with the elimination is given at the end of the article.

The example of InfinityLock ransomware virus attackAfter the attack, InfinityLock ransomware delivers a fake Command Prompt window and changes affected computer's desktop picture.

Dissemination methods of the file-encrypting virus

The malware spreads as a PremiereCrack.exe file. Users are most likely to download this file as an Adobe Premier “crack.”[1] Therefore, people usually get infected after installing fake or illegal software. Thus, to avoid this (and many other) ransomware viruses, you should always choose legal and credible software.

Other ways how ransomware might enter the system are:

  • malicious spam email attachments;
  • exploit kits;
  • fake updates;
  • malvertising;
  • unprotected RDP configuration.

Security experts from Finland[2] report that installation of reputable antivirus is not enough[3] to keep your device protected from ransomware. If you click or download an infected content, malware is likely to bypass your computer’s security and take your files to hostage.

InfinityLock malware removal instructions

As we have mentioned at the beginning, InfinityLock removal requires obtaining security software and scanning the device with the help of it. This malware belongs to the most dangerous ransomware viruses that make system changes. Thus, attempts to locate and delete malware-related files manually might lead to irreparable damage to your PC.

In order to remove InfinityLock safely, we recommend using ReimageIntego or Malwarebytes. If you cannot download these or your preferred anti-malware, please follow the instructions below. Malware might be resistant and prevent you from accessing security software.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of InfinityLock virus. Follow these steps

Manual removal using Safe Mode

If you cannot run automatic InfinityLock elimination, follow these steps to disable the virus:

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove InfinityLock using System Restore

These instructions might also help to get rid of the virus using security software:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of InfinityLock. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with ReimageIntego and make sure that InfinityLock removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove InfinityLock from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

Currently, the official decryptor is not available. Therefore, you can recover all your files using backups only. If you do not have them, you should try third-party software that might help to get back at least some of the lost data.

If your files are encrypted by InfinityLock, you can use several methods to restore them:

Data Recovery Pro might be useful after InfinityLock attack

Originally, this tool helps to recover damaged or accidentally deleted files. However, it might be helpful after the ransomware attack as well.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by InfinityLock ransomware;
  • Restore them.

Windows Previous Versions feature helps to get back individual files

This Windows feature allows traveling back in computer's time and accessing previously saved versions of files. However, you can use this method only if System Restore has been enabled before the attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer allows taking advantage of Shadow Volume Copies

The virus is not expected to delete Shadow Volume Copies of the targeted files. Thus, this tool should help you to recover the data.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

InfinityLock decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from InfinityLock and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.


Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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