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Remove virus (Easy Removal Guide)

removal by Alice Woods - - | Type: Adware messages – are they real?

Questions about virus

If you were infected with adware, this PC parasite is not going to slip away unnoticed. This potentially unwanted program (PUP) is remarkably intrusive. The page seems to be ridiculously unprofessionally made – it simply displays white text on a blue screen, and presents itself as “Online Microsoft Support” page, and that is obviously fake. As new windows pop-up one after another, you can see that the beginning of URL changes a bit – for example, becomes and so on. Immediately after the launch of this page, it delivers a pop-up to your screen, saying:


Suspicious activity of intrusion detected which are trying to redirect you to an attack site.

This may happen due to obsolete virus protections.

To fix this issue, please call certified network support engineers at [SCAM SUPPORT NUMBER HERE] immediately. Please ensure you do not restart your computer to prevent data loss.

WARNING! Potential Threat Detected!

This message is fake. As you can see above the line “System Alert,” there is a line, saying, that the message came from page. As a result, it becomes clear that this message does not come from the system, and it is probably deceptive. That is why you should not believe what these messages say, and you should NOT call the number provided. In most cases, it is a premium-rate number, which can cost you a lot for a single call. Plus, you can never know who you are calling and what this “support team” is going to ask you for. Be sure NOT to reveal any personal information, banking information, and any personal information at all! We strongly recommend removing PUP as soon as possible, because it is extremely intrusive, plus, it can deceive you or your relatives, or anyone who uses the computer. You can easily remove this parasite with anti-malware software, for instance, Reimage. hijack

What methods are used to spread

If you have experienced ads, you probably have no doubts that it is a nasty program, and it can hardly be installed willingly. That is why the developers of this dubious program use bundling technique to spread this PUP. This is what you should do if you want to install software without hidden attachments:

  1. Do not rush when you install software. Be attentive! Carefully choose the site that provides software download link. Make sure the website is reputable!
  2. When the download is finished, launch the installation setup. Do not rush. Be patient! Read program’s Terms of Use and Privacy Policy documents. These documents usually say whether the software promotes third-party applications or not.
  3. After reading these documents, proceed to another setup stage. Once you reach ‘Installation Settings,’ select Advanced or Custom one instead of choosing Standard, Basic, or Default one.
  4. On the following setup window, deselect suggestions to install optional apps. That’s it!

You have learned how to install programs correctly – now it is time to learn how to remove PUPs. The manual removal instructions are provided on page 2.

Get rid of this PC parasite with ease!

Needless to mention, no one would want to keep such annoying computer threat on their computers. That is why we have provided even two options how you can remove virus. You can do that manually or automatically – both options are good. The instructions, explaining how to remove this parasite from the PC, are given below the article. However, even if you manage to uninstall virus manually, we still recommend you to check your system with the anti-malware program to see if there are no other PUPs or malware left.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Delete from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Remove from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Delete from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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Contact Alice Woods
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  1. ccaz says:
    January 8th, 2016 at 9:15 am

    These ads were driving me nuts! When you click close, the pop-up closes, but if you accidentally click on the page (on the blue zone) again, it pop-ups the freaking pop-up again!

  2. johnz says:
    January 8th, 2016 at 9:17 am

    It is not only annoying. It plays a stupid message (womans voice, btw), sounds like an autotuned recording. overall, these alerts are SO FAKE. Who can believe that they are real system messages, anyway? I removed it immediately.

  3. Roddo says:
    January 8th, 2016 at 9:24 am

    that Intelli Support Assistant page is a virus I swear I had to reboot my computer a few times because PC lagged and crashed several times. I understood whats the problem after i googled the name of that site only

  4. Hrye says:
    January 11th, 2016 at 9:54 am

    I cant believe I got into this trap!! is a FAKE application, DO NOT TRY TO USE THE SUPPORT NUMBER. It will make you pay loads of money (tested myself, unfortunately)

  5. Berret says:
    January 11th, 2016 at 9:55 am

    What is wrong with people who promote It is clearly a scam site. How can someone not see that?

  6. Jurene says:
    January 11th, 2016 at 9:55 am

    I successfully avoided those ads because I already have SpyHunter installed 🙂 but my friend got this virus. Can anyone approve that manual removal works?

  7. Ohuhi says:
    January 11th, 2016 at 9:56 am

    I can approve – manual removal works fine if you know what youre doing!

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