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Remove virus (Free Instructions)

removal by Lucia Danes - - | Type: Browser hijacker

What should you know before searching on

Technically virus is a potentially unwanted program (PUP) that is under the category of browser hijacker. This computer infection does not infiltrate computer system individually; it enters bundled with freeware. Hijacker cannot damage computer’s system or encrypt files, but it can still cause several problems. Once inside, it alters browser’s settings and might set new homepage, search engine, and new tab URL to Browser hijacker prevents users from restoring previous settings because this application is created for generating revenue for developers from affiliate marketing and Pay-Per-Click advertising. Hijacker takes over the browser to deliver commercial content: it includes sponsored links in the search results, provides tons of ads and initiates unwanted redirects. All these practices slow down computer’s and Internet’s speed, freezes or crashes the browser, and might cause other computer infections. Moreover, the virus might gather information about users, so your privacy might also be at risk. If you have noticed all these activities on your browser, scan your computer with an anti-malware program (e.g. Reimage or SpyHunter 5Combo Cleaner) and remove

Questions about virus

As you already know using infected browser causes lots of unwanted actions. Hijacker can affect all web browsers that are installed on compromised computer, such as Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, etc. virus enjoys the company and might install additional toolbars to the browser without your knowledge. This computer infection tends to take over almost all browser’s functions. The developers of the browser hijacker want users to enter particular websites or click on ads because then they earn money. If you decide to use search engine, you will find questionable links, and if you choose to enter them, you might realize that they are irrelevant. We want to warn that visiting these sites can be dangerous too. Some of them might be malicious and created for spreading malware. Therefore, after the visit your computer might be infected with serious viruses. Computer infections might hide under suspicious ads as well. Browser hijacker might deliver ads on every page you visit. Some of them might offer discount coupons, some – software updates or downloads, and some – might warn about fake computer infections. They may be interesting for you, but you should resists and avoid them. Unfortunately, there is one potentially dangerous feature that you cannot avoid. It’s redirect issue. While you are browsing the Internet, you might be redirected to the promotional websites. Indeed, there’s a risk that you will end up on a bogus Internet site. We firmly recommend initiate removal as soon as you notice this shady website as your homepage.

The picture of virus

How do PUPs spread?

Potentially unwanted programs are not viruses, so they cannot infiltrate a computer without help. They need permission to enter, and computer users often give it. Developers of the PUPs add their programs as an optional download to regular software installers. Browser hijackers, suspicious add-ons, toolbars, adware and other questionable apps might be hidden under “Quick” or “Recommended” installation mode. Unfortunately, the majority of computer users tend to choose this setup and let PUPs inside. If you want to avoid hijack and other computer infections, you should use “Advanced” or “Custom” installation mode. Then you can see the list of optional programs and cancel their installation. removal procedure

Even though is not a virus, we still do not recommend delaying its elimination. Browser hijacker is annoying and risky computer infection that is capable of tracking your data and opening the back door to malware. The longer you wait, the bigger problems you might face. If you do not want dedicate too much time for removal, we recommend getting rid of it with a help of malware removal tools. If you do not use any security program, install one of the programs listed below. If you already have it, do not forget to update it before running a system scan. Additionally, you can remove manually. However, this method is slightly complicated and requires higher computer skills, because you have to find and eliminate hijacker with all its components by yourself.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Delete from Windows systems

Browser hijacker get inside your computer with a help of one of recently installed software. You have to find and eliminate this program as well as other malicious components. This task is quite hard to do manually, so we advice employing Reimage.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

Computer infections rarely target Mac OS X users. However, if browser hijacker managed to get inside your Mac, look through the recently downloaded and installed program. One of them might be responsible for delivering the browser hijacker.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE) virus is capable of installing additional add-ons without asking user’s permission. You have to find and uninstall suspicious entries. Then, you will be able to reset previous settings.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove virus from Microsoft Edge

Browser hijacker might have installed various add-ons or toolbars. You have to get rid of all suspicious entries from Microsoft Edge.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

It’s necessary to check the list of extensions because browser hijacker might have installed questionable add-ons. Find those entries and get rid of them.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

Look through the list of extensions on Google Chrome. Do you find something suspicious? Then, uninstall those entries because they might be capable of initiating another browser’s hijack.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Delete from Safari

Take a look to installed extensions. If you find any suspicious entries, uninstall them.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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  1. Alfie says:
    October 11th, 2016 at 9:56 am

    I decided to visit website and my antivirus program stopped me. This search engine is really dangerous!

  2. Scott says:
    October 11th, 2016 at 9:57 am

    I think I got this virus after downloading a movie from Torrents, is it possible?

  3. Anita says:
    October 11th, 2016 at 9:59 am

    You have no idea how much time I spent searching for clear and actually working removal instructions. Thank you, guys!

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