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Remove virus (2021 update)

removal by Julie Splinters - - | Type: Stealing programs

Should you use search engine?

At first, virus hides its presence and the only sign that it might be on the system is a new homepage that appears as a start page each time the victim launches the browser. In fact, it is none other than a browser hijacker. It means that it tends to occupy users computers and meddle with browser settings without user’s consent. What is more, problems like intrusive advertisements and redirects to other websites will quickly start bothering you. Therefore, you should make a rush to remove redirect virus. It might spy on your browsing habits and collect quite an amount of personal information which later can be used for various purposes. If cyber security is of concern for you, proceed to removal.

This browser hijacker happens to be a recent product of Plus network brand. Recently, we analyzed another related product – Some of the prevailing features of these PUPs are the similar URL addresses and identical homepages. This hijacker also offers quick access to Twitter, Facebook, Gmail as well as to Amazon and Ebay sites. What is more, you may scan your device or install a plug-in for Skype right from the front page. Note that such advantages may have a negative impact not only on your computer but on several system applications as well. Though the PUP promotes ReimageIntego as a scan tool, you should restrain from using it via this hijacker’s website. Frequently, they offer scanning tools. However, their reliability might be questioned. Even if the suggested products are well-known, the promoted versions may be issued by unknown publishers. Such probability may result in corrupted software. Either way, you should concentrate on the elimination of the PUP and not use its services anymore.

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Questions about virus

Furthermore, WebStart compiles information about your browsing activity. In other words, it keeps a record of your visited domains and surfing frequency. The IP address and geographical location are also known for the developers of this PUP. However, unlike the majority of hackers, this browsing tool gets a hold of your personal information. Consequently, your Inbox might be stuffed with various personalized offers. As the authors of this PUP claim, even your personal information might be misused for marketing and advertising purposes. Few users enjoy the fact that their personal data is violated by some users. Moreover, redirect issue may cause you great irritation as well. While looking for a certain website, you may be forcefully misguided to another shopping domain. Such phenomenon is not common for legitimate browsing tools.

Methods of distribution

Usually, the hijacker enters victim’s computer system unnoticed. It exploits the opportunity to infect computers when users rush through the installation stages. Mainly, similar PUPs cling to free applications. It is common sense not to pay much attention to the process. As a result, users overlook the attachments which possibly hide the hijacker. If you are interested in the prevention of this PUP, keep in mind these tips. First of all, opt for “Custom” or “Advanced” mode. It will disclose optional programs added to your download. Unmark the unnecessary ones and move on to installing the wanted application. Please pay attention to this fact – by selecting “Default” or “Standard” settings, you automatically give your permission for additional software to be installed. Do not choose these options! removal guide

There are two ways to eliminate the hijacker. If you intend to save time, then automatic removal might be suitable for you. Before scanning the device with an anti-spyware application, ensure that it is updated. Otherwise, it fails in detecting all files related with the hijacker. Speaking of the alternative option, you can remove virus by implementing manual guidelines. On the final note, remember that you can also contribute to the security of your computer by choosing the programs for downloading more attentively.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Get rid of from Windows systems

This hijacker is mostly detected in Windows systems – our research team discovered that unlike other browser hijackers, this one does not only install programs and add suspicious additions to user’s browsers but also modify their shortcuts to launch as a start page. To entirely remove it from the system, you have to do the following:

  • First of all, we would like to point out that you should do the same thing with the shortcut of every web browser. For example, we will use Google Chrome browser.
  • If you keep shortcuts of IE, Chrome, Firefox or other Internet browsers on your desktop, go there. Right-click on Chrome browser’s shortcut, and select Properties.
  • Then go to Shortcut tab. Here, find Target field.
  • Delete everything that is written after …application\chrome.exe”. You should see a long URL that starts with….
  • Click Apply and OK.
  • Follow instructions provided below and then remove all suspicious programs and browser extensions from your browsers then.

    To remove virus from Windows 10/8  machines, please follow these steps:

    1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
    2. Under Programs, select Uninstall a program.Uninstall from Windows 1
    3. From the list, find entries related to virus (or any other recently installed suspicious program).
    4. Right-click on the application and select Uninstall.
    5. If User Account Control shows up, click Yes.
    6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

    If you are Windows 7/XP user, proceed with the following instructions:

    1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
    2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
    3. Pick the unwanted application by clicking on it once.
    4. At the top, click Uninstall/Change.
    5. In the confirmation prompt, pick Yes.
    6. Click OK once the removal process is finished.

    Erase from Internet Explorer (IE)

    Remove dangerous add-ons:

    1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
    2. Pick Manage Add-ons.
    3. You will see a Manage Add-ons window. Here, look for virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

    Change your homepage if it was altered:

    1. Open IE and click on the Gear icon.
    2. Select Internet Options.
    3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
    4. Click Apply and then select OK.Reset IE homepage

    Delete temporary files:

    1. Press on the Gear icon and select Internet Options.
    2. Under Browsing history, click Delete…
    3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

    Reset Internet Explorer:

    1. Click on Gear icon > Internet options and select Advanced tab.
    2. Select Reset.
    3. In the new window, check Delete personal settings and select Reset again to complete virus removal.Reset Internet Explorer

    Uninstall virus from Microsoft Edge

    Delete unwanted extensions from MS Edge:

    1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
    2. From the list, pick the virus-related extension and click on the Gear icon.
    3. Click on Uninstall at the bottom.Remove extensions from Edge

    Clear cookies and other browser data:

    1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
    2. Under Clear browsing data, pick Choose what to clear.
    3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

    Reset MS Edge if that above steps did not work:

    1. Press on Ctrl + Shift + Esc to open Task Manager.
    2. Click on More details arrow at the bottom of the window.
    3. Select Details tab.
    4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

    If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

    1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
    2. Press Ctrl + A on your keyboard to select all folders.
    3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
    4. Now right-click on the Start button and pick Windows PowerShell (Admin).
    5. When the new window opens, copy and paste the following command, and then press Enter:

      Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

    Instructions for Chromium-based Edge

    Delete extensions from MS Edge (Chromium):

    1. Open Edge and click select Settings > Extensions.
    2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

    Clear cache and site data:

    1. Click on Menu and go to Settings.
    2. Select Privacy and services.
    3. Under Clear browsing data, pick Choose what to clear.
    4. Under Time range, pick All time.
    5. Select Clear now.Clear browser data from Chroum Edge

    Reset Chromium-based MS Edge:

    1. Click on Menu and select Settings.
    2. On the left side, pick Reset settings.
    3. Select Restore settings to their default values.
    4. Confirm with Reset.Reset Chromium Edge

    Remove from Mozilla Firefox (FF)

    Remove dangerous extensions:

    1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
    2. Select Add-ons.
    3. In here, select plugins that are related to virus and click Remove.Remove extensions from Firefox

    Clear cookies and site data:

    1. Click Menu and pick Options.
    2. Go to Privacy & Security section.
    3. Scroll down to locate Cookies and Site Data.
    4. Click on Clear Data…
    5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

    In case virus did not get removed after following the instructions above, reset Mozilla Firefox:

    1. Open Mozilla Firefox browser and click the Menu.
    2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
    3. Under Give Firefox a tune up section, click on Refresh Firefox…
    4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete virus removal.Reset Firefox 2

    Delete from Google Chrome

    Delete malicious extensions from Google Chrome:

    1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
    2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to virus by clicking Remove.Remove extensions from Chrome

    Clear cache and web data from Chrome:

    1. Click on Menu and pick Settings.
    2. Under Privacy and security, select Clear browsing data.
    3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
    4. Click Clear data.Clear cache and web data from Chrome

    If the above-methods did not help you, reset Google Chrome to eliminate all the virus-components:

    1. Click on Menu and select Settings.
    2. In the Settings, scroll down and click Advanced.
    3. Scroll down and locate Reset and clean up section.
    4. Now click Restore settings to their original defaults.
    5. Confirm with Reset settings to complete virus removal.Reset Chrome 2

    Get rid of from Safari

    Remove unwanted extensions from Safari:

    1. Click Safari > Preferences…
    2. In the new window, pick Extensions.
    3. Select the unwanted extension related to virus and select Uninstall.Remove extensions from Safari

    Clear cookies and other website data from Safari:

    1. Click Safari > Clear History…
    2. From the drop-down menu under Clear, pick all history.
    3. Confirm with Clear History.Clear cookies and website data from Safari

    Reset Safari if the above-mentioned steps did not help you:

    1. Click Safari > Preferences…
    2. Go to Advanced tab.
    3. Tick the Show Develop menu in menu bar.
    4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

    After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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  1. Marklegin says:
    October 6th, 2016 at 6:15 am

    Why would you betray Google?…

  2. calire465 says:
    October 6th, 2016 at 6:16 am

    It didnt meet my expectations at all.

Your opinion regarding virus