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Remove virus (2016 update)

removal by Julie Splinters - - | Type: Browser hijacker

Should you use search engine?

At first, virus hides its presence and the only sign that it might be on the system is a new homepage that appears as a start page each time the victim launches the browser. In fact, it is none other than a browser hijacker. It means that it tends to occupy users computers and meddle with browser settings without user’s consent. What is more, problems like intrusive advertisements and redirects to other websites will quickly start bothering you. Therefore, you should make a rush to remove redirect virus. It might spy on your browsing habits and collect quite an amount of personal information which later can be used for various purposes. If cyber security is of concern for you, proceed to removal.

This browser hijacker happens to be a recent product of Plus network brand. Recently, we analyzed another related product – Some of the prevailing features of these PUPs are the similar URL addresses and identical homepages. This hijacker also offers quick access to Twitter, Facebook, Gmail as well as to Amazon and Ebay sites. What is more, you may scan your device or install a plug-in for Skype right from the front page. Note that such advantages may have a negative impact not only on your computer but on several system applications as well. Though the PUP promotes Reimage Reimage Cleaner Intego as a scan tool, you should restrain from using it via this hijacker’s website. Frequently, they offer scanning tools. However, their reliability might be questioned. Even if the suggested products are well-known, the promoted versions may be issued by unknown publishers. Such probability may result in corrupted software. Either way, you should concentrate on the elimination of the PUP and not use its services anymore.

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Questions about virus

Furthermore, WebStart compiles information about your browsing activity. In other words, it keeps a record of your visited domains and surfing frequency. The IP address and geographical location are also known for the developers of this PUP. However, unlike the majority of hackers, this browsing tool gets a hold of your personal information. Consequently, your Inbox might be stuffed with various personalized offers. As the authors of this PUP claim, even your personal information might be misused for marketing and advertising purposes. Few users enjoy the fact that their personal data is violated by some users. Moreover, redirect issue may cause you great irritation as well. While looking for a certain website, you may be forcefully misguided to another shopping domain. Such phenomenon is not common for legitimate browsing tools.

Methods of distribution

Usually, the hijacker enters victim’s computer system unnoticed. It exploits the opportunity to infect computers when users rush through the installation stages. Mainly, similar PUPs cling to free applications. It is common sense not to pay much attention to the process. As a result, users overlook the attachments which possibly hide the hijacker. If you are interested in the prevention of this PUP, keep in mind these tips. First of all, opt for “Custom” or “Advanced” mode. It will disclose optional programs added to your download. Unmark the unnecessary ones and move on to installing the wanted application. Please pay attention to this fact – by selecting “Default” or “Standard” settings, you automatically give your permission for additional software to be installed. Do not choose these options! removal guide

There are two ways to eliminate the hijacker. If you intend to save time, then automatic removal might be suitable for you. Before scanning the device with an anti-spyware application, ensure that it is updated. Otherwise, it fails in detecting all files related with the hijacker. Speaking of the alternative option, you can remove virus by implementing manual guidelines. On the final note, remember that you can also contribute to the security of your computer by choosing the programs for downloading more attentively.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Get rid of from Windows systems

This hijacker is mostly detected in Windows systems – our research team discovered that unlike other browser hijackers, this one does not only install programs and add suspicious additions to user’s browsers but also modify their shortcuts to launch as a start page. To entirely remove it from the system, you have to do the following:

  • First of all, we would like to point out that you should do the same thing with the shortcut of every web browser. For example, we will use Google Chrome browser.
  • If you keep shortcuts of IE, Chrome, Firefox or other Internet browsers on your desktop, go there. Right-click on Chrome browser’s shortcut, and select Properties.
  • Then go to Shortcut tab. Here, find Target field.
  • Delete everything that is written after …application\chrome.exe”. You should see a long URL that starts with….
  • Click Apply and OK.
  • Follow instructions provided below and then remove all suspicious programs and browser extensions from your browsers then.

    1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
    2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
    3. Uninstall and related programs
      Here, look for or any other recently installed suspicious programs.
    4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
    5. Remove from Windows shortcuts
      Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
    6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

    Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

    Erase from Internet Explorer (IE)

    1. Remove dangerous add-ons
      Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
    2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
    3. Change your homepage if it was altered by virus:
      Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
    4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
    5. Reset Internet Explorer
      Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
    6. Here, select Reset.
    7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

    Uninstall virus from Microsoft Edge

    Reset Microsoft Edge settings (Method 1):

    1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
    2. Click Settings to open more options.
    3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
    4. Here, select all what you want to remove and click Clear. Select 'Clear' button
    5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
    6. When in Processes tab, search for Microsoft Edge.
    7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
    8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

    Resetting Microsoft Edge browser (Method 2):

    If Method 1 failed to help you, you need to use an advanced Edge reset method.

    1. Note: you need to backup your data before using this method.
    2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
    3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
    4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
    5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
    6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
      Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
      Copy and paste a required command and press 'Enter'

    Once these steps are finished, should be removed from your Microsoft Edge browser.

    Remove from Mozilla Firefox (FF)

    1. Remove dangerous extensions
      Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
    2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
    3. Change your homepage if it was altered by virus:
      Click on the menu (top right corner), choose Options General.
    4. Here, delete malicious URL and enter preferable website or click Restore to default.
    5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
    6. Reset Mozilla Firefox
      Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
    7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

    Delete from Google Chrome

    1. Delete malicious plugins
      Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
    2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
    3. Change your homepage and default search engine if it was altered by your virus
      Click on menu icon and choose Settings.
    4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
    5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
    6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
    7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
    8. Reset Google Chrome
      Click on menu icon on the top right of your Google Chrome and select Settings.
    9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
    10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

    Get rid of from Safari

    1. Remove dangerous extensions
      Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
    2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
    3. Change your homepage if it was altered by virus:
      Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
    4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
    5. Reset Safari
      Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
    6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. Marklegin says:
    October 6th, 2016 at 6:15 am

    Why would you betray Google?…

  2. calire465 says:
    October 6th, 2016 at 6:16 am

    It didnt meet my expectations at all.

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