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Remove virus (Removal Instructions) - updated Oct 2018

removal by Olivia Morelli - - | Type: Browser hijacker – a browser hijacker promising enhanced search results just to mislead its victims virus is a browser hijacker which can collect all details that are related to the user's browsing habits.

Questions about virus virus is a suspicious search engine that might look normal at first. However, if it ended up on your browser out of the blue and does not allow accessing other search providers, it should be treated as a virus. In fact, the app is considered to be a browser hijacker[1] that was created to bring income to its developers by causing numerous redirects and pop-up ads while users are browsing the web. The problems begin when the infection gets into the system and alters the browser’s settings. As a result, every time you launch an infected browser, you will see site that disables you from going back to your preferred web browser. Typically, the virus takes over your homepage, new tab URL, and the default search engine.

Category Browser hijacker
Sub-category Potentially unwanted program
Browser affected Google Chrome, Mozilla Firefox, Internet Explorer, etc.
Symptoms The browser's homepage, new tab URL, and default search engine have been modified, you are facing dubious redirects to developer-promoted websites
Distribution Bundled freeware or shareware is the most common browser hijacker spreading technique
Prevention Use the Custom or Advanced installation mode
Elimination Use Reimage to scan your system

Using this corrupted search engine[2] you will encounter the world full of sponsored content and advertisements. It modifies search results and includes sponsored links, so looking for necessary information becomes impossible. Surprisingly, it’s not the biggest problem. Some of these links might lead to potentially harmful websites that are created for spreading malware.

After one click on a dubious-looking website your computer might catch serious infections such as ransomware virus .or even a Trojan horse[3], It’s better not to risk your computer’s safety and remove virus as soon as you spot the first symptoms such as beforementioned browser modifications, frequent redirecting, and similar. browser hijacker usually travels bundled with free software programs. So downloading and installing files from unknown web sources can be dangerous, and it is extremely important to know that untrustworthy websites tend to advertise bogus software updates that are bundled with potentially unwanted or even harmful programs.

So if the site that clearly does not belong to the developer of the suggested program advises you to update it by downloading an “official update,” you should realize that such site is untrustworthy and most likely seeks to convince you to install a dangerous program. Do not let that happen – perform the Yourconnectivitynet removal and scan your system for other threats with a decent anti-malware tool. If you do not have one, we strongly recommend using Reimage.

Note that browser hijackers have one more unpleasant feature – they can collect all details that are related to your browsing experience and habits. Such information includes:

  • Sites visited;
  • Content searched on the Internet;
  • IP addresses[4];
  • Saved bookmarks;
  • Pictures and videos viewed;
  • etc.

Such details are gathered to be shared with third-parties and bring revenue to the developers. Make sure you get rid of browser hijacker as soon as possible an avoid all unwanted consequences. PUP is a browser-hijacking application which enters the system via bundling.

Transmission techniques of browser-hijacking apps

According to tech experts[5], many people install browser hijackers unwillingly; such programs tend to travel in software packages and in most cases, they get installed by users who tend to rush through the installation process by continuously clicking “Next” and “I agree” buttons. That is not the right way of installing computer programs, especially free ones that were downloaded from the Internet.

Please pay close attention to the installation process because the majority of free programs tend to suggest installing additional software along with them. Such optional downloads are commonly concealed behind traditional installation settings – Default or Standard ones. If the user forgets to adjust the settings, all additional pieces of software will be installed alongside the main program.

To prevent this from happening, we advise users to choose Custom or Advanced settings instead. This configuration can reveal all extra downloads bundled with the main program and allow the user to reject them. So please remember to opt for these settings the next time you install something on your PC and do not give your permission for some suspicious optional programs to make arbitrary changes on your PC.

Guidelines for eliminating redirect browser hijacker - a PUP which tricks users by offering useful features such as fast access to popular sites.

If you do not want to experience browser hijacker-related issues ever again, clean your computer with anti-spyware software. Such software can uninstall suspicious programs from your computer and clean your browsers from unwanted elements. However, if for some reason you do not want to use it, you can try to remove virus manually.

Instructions provided below were created with an intention to ease this task for inexperienced PC users. Please be careful and carry out instructions properly to initiate a full removal. Note that you will need to get rid of all unwanted browser extensions, plug-ins, and add-ons from infected web browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, or Safari.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

IMPORTANT. There are some programs that might be related to virus. Use instructions provided below and remove all programs and browser extensions related to Yourconnectivity, Messenger Plus! and PlusNetwork. You will also need to reset homepage and default search settings related to these programs.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase from Mac OS X system

NOTE. For remove complete from the system, use instructions provided here. Look through the system and also check your browsers for extensions and modified settings. Look for everything related to Messenger Plus!, Yourconnectivity, and PlusNetwork.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

After removal from the system, make sure that there are any suspicious components left on Internet Explorer. Follow the steps below and eliminate strange entries.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate virus from Microsoft Edge

To remove the virus from the browser you have to detect and eliminate all questionable entries that might be related to Follow instructions below.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Remove from Mozilla Firefox (FF)

Check the list of extensions, because there you might find questionable entries that you haven't agreed to install. Look for extensions that might be related to hijacker.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

Usually Google Chrome is one of the most targeted web browsers. Look through the recently installed extensions and detect entries that might be related to virus. Once you find them, uninstall them without any consideration.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

To remove virus completely, you have to make sure that all malicious components are uninstalled from the browser. Follow these steps and get rid of all malicious entries.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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  1. Georgina28 says:
    September 30th, 2016 at 7:11 am

    I hope I will never come across sites like again. I have installed anti-malware software that protects me from dangerous sites.

  2. jamali says:
    September 30th, 2016 at 7:13 am

    I was wondering why this search engine acts suspicious… at first, it says , later on it changes to plusnetwork. thats just suspicious

  3. Marthina says:
    September 30th, 2016 at 7:15 am

    Yasss finally removed it!!! thanks, guys!!! It was enough to uninstall some suspicious programs and remove unknown browser extensions 🙂

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